Reimbursement and Compensation: Skyward Express

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It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £520 (€600) per person in Skyward Express compensation. That's because of an EU law which allows passengers to claim flight cancellation or Skyward Express delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Skyward Express simple!

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Skyward Express Flight Delay Compensation

Any Skyward Express flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Skyward Express is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Skyward Express flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for Skyward Express flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

Delayed or canceled flight with Skyward Express? Find out if you're owed up to £520 in compensation

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Skyward Express Canceled Flight Compensation

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Skyward Express flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Skyward Express flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Skyward Express no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Skyward Express also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to £520 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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Flight Compensation and Air Passenger Rights

Even though Skyward Express is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Skyward Express are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Skyward Express cancellation compensation, or overbooking compensation if Skyward Express is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Skyward Express passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Skyward Express Flights are Covered by UK 261?

Covered by UK 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Skyward Express Flight Compensation?

 
Distance Compensation
All flights under 1,500 km Up to £220 (€250) per person
Internal EU flights over 1,500 km Up to £350 (€400) per person
Non-internal EU flights between 1,500 - 3,500 km Up to £350 (€400) per person
Non-internal EU flights over 3,500 km Up to £520 (€600) per person

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.


About Skyward Express

Skyward Express is a leading airline company offering convenient and reliable air travel services. With a modern fleet of aircraft, including turboprops and jets, we ensure a comfortable and safe journey for our passengers. Our extensive network covers a wide range of destinations, both domestic and international, providing seamless connectivity to various cities. As a Customer-centric airline, we prioritize punctuality and excellent service, making sure our passengers have a hassle-free experience from check-in to arrival. Our hubs in Nairobi and Mombasa serve as vital transit points, connecting travelers to numerous destinations across the region. Whether you are flying for business or leisure, Skyward Express promises a pleasant and efficient journey. Book your flight with us today and discover the joy of flying with a trusted airline.

Contact Information:

  • Website: https://www.skywardexpress.com/
  • Customer Service International Number: +254 722 207 847
  • Email: [email protected]
  • Headquarters Address: Skyward Express Limited, Wilson Airport, P.O. Box 5540-00200, Nairobi, Kenya

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