Reimbursement and Compensation: Wizz Air

If you've recently experienced disruptions on flights Wizz Air provided, such as flight delays or cancellations, you might be entitled to compensation. As with any compensation claim, the first step is understanding your rights and the process for filing a claim. Knowing what is necessary can help ensure you're adequately compensated, and we have experience in handling EC261 compensation claims for passengers. This guide covers everything from Wizz Air compensation for delays to refunds and claims for cancelled flights.

According to our data on recent Wizz Air flights, there were 2397 departures within 24 hours and 22.49% were on time.

How many Wizz Air flights were delayed today?

• Our data indicates that there were 203 Wizz Air flights delayed by more than 3 hours over a 24-hour period.

• 0 of domestic flights and 8.47% of international flights were delayed more than 3 hours.

• Passengers who arrive at their destination more than 3 hours late may be entitled to compensation. Check here.

• To find out more about Wizz Air punctuality

Understanding Wizz Air Flight Delay Compensation

When travelling, encountering flight delays can significantly disrupt your plans. Wizz Air, like other airlines, strives to maintain its schedule, but delays can still occur. Depending on the reasons for your flight, delays can range from a significant inconvenience to a catastrophic disruption to your life. For Wizz Air passengers, there's a silver lining in the form of compensation for delays, thanks to EU Regulation (EC) No. 261/2004. This regulation is designed to support passengers facing the kind of inconveniences that arise because of Wizz Air flight delays, ensuring they are compensated appropriately.

If your flight disruption falls under the following list, you may be eligible to make a claim for Wizz Air flight delay compensation: 

• Flight delay duration: Your flight must arrive at its final destination 3 hours later than the scheduled arrival time.

• Control of the airline: The delay reasons must be within the control of the airline, such as maintenance issues or crew availability. Situations deemed extraordinary circumstances, such as adverse weather conditions, air traffic control restrictions, or political unrest, are not eligible for flight compensation from Wizz Air, as there is no way the airline could reasonably be expected to avoid these problems.

• Flight routes: The regulation covers flights departing from any EU airport or arriving in the EU with Wizz Air. This includes countries in the European Economic Area (EEA).

Simply enter your flight details and our user-friendly flight delay compensation calculator will tell you if you qualify for monetary compensation, and our team of professionals will be available to assist you in obtaining it.

How many Wizz Air flights were cancelled today?

• Recent data indicates that Wizz Air has cleared 85 within 24 hours.

• 0.00% of domestic flights and 3.55% of international flights have been cancelled.

• Are you entitled to compensation if your flight is cancelled with less than 14 days notice from the scheduled departure date? You may be entitled to compensation up to £520. Check here.

• To learn more about Wizz Air punctuality

Compensation Eligibility for Wizz Air Flight Cancellations

In the unfortunate event of a Wizz Air flight cancellation, European laws governing air passenger rights come into play, ensuring that you are well-protected. As a passenger, you have specific entitlements when facing a flight cancellation with Wizz Air.

If your Wizz Air flight gets cancelled, they must either provide alternative travel or refund your ticket. Also, if you're notified less than 14 days before departure, you might be eligible for compensation from Wizz Air up to £520 per person. 

Wizz Air typically tries to rebook passengers at no extra cost. If this doesn't suit you, you can request changes or opt out of the trip. If the replacement flight Wizz Air offers matches your original schedule, no compensation is mandated, as disruptions are minimal. However, last-minute cancellations often allow passengers to claim compensation.

If your Wizz Air flight is cancelled under conditions covered by EC 261, you could be entitled to flight compensation, which varies based on several factors:

• Flight distance: The amount ranges from £210 for flights under 1,500 kilometres (932 miles) to £510 for flights exceeding 3,500 kilometres (2,174 miles).

• Notification timing: The timing of when you were informed about the cancellation and the departure time of the alternative flight offered by Wizz Air can affect compensation eligibility. For example, if you are offered a flight and the arrival time is no more than 2 hours later than your booked flight, the potential compensation is reduced by 50%.

• Alternative arrangements: Your compensation rights are affected by whether you choose a refund, a re-routing at the earliest opportunity, or a re-routing at a later date convenient to you.

Find out more about your right to compensation for a cancelled flight here.

When flying with airlines like Wizz Air, despite their efforts to maintain schedules, delays and cancellations are still possible. Thankfully, as a traveler, you're protected by airline passenger rights in case of Wizz Air flight disruptions. 

Since Wizz Air is headquartered in the EU, most of its flights fall under EC Regulation 261, one of the most comprehensive laws globally safeguarding air passenger rights. This regulation allows passengers to claim compensation for delayed, cancelled, or overbooked flights. While certain exceptional circumstances like bad weather or airport issues may exempt airlines from compensation, delays or cancellations due to technical issues or airline staff strikes typically qualify under Regulation (EC) No. 261/2004. You generally have up to 3 years to claim compensation for Wizz Air flight disruptions. 

Which Wizz Air flights are covered by EC Regulation 261?

This means that whether you're departing or arriving at an EU airport with Wizz Air, you're entitled to the protections and compensation for flight delays and cancellation benefits outlined in EC 261.

Wizz Air Flight Compensation Amount

When facing flight disruptions with Wizz Air, it's crucial to understand the compensation for flight delays and cancellations you may be eligible to receive under EC Regulation 261. Compensation for flight delays and cancellations caused by Wizz Air is determined by the distance of the flight and the length of the flight:

Overbooking, or the overselling of flights, occurs when airlines sell more tickets than available seats on a plane, anticipating that some passengers will not show up. When there is overbooking, Wizz Air may deny boarding to some passengers, which can result in claims for compensation.

How you can be denied boarding due to overbooking:

• If you did not voluntarily offer to give up your seat in exchange for vouchers or other benefits.

• If you were not denied boarding for reasons within your control, such as arriving late at the boarding gate or not having the proper documentation.

Overbooking on EU Wizz Air flights

Regulation EC 261 guarantees compensation for overbooking of up to £510 if you are involuntarily denied boarding on a Wizz Air flight to or from the EU. However, if you voluntarily offer to give up your seat, you waive the compensation.

Compensation rights for overbooking:

• The right to compensation must be fulfilled immediately after the denial of boarding, and you have the right to receive it at the airport.

• If you do not receive compensation at the airport, you can still file a claim later on, with the help of services like AirHelp.

It is essential to know your rights in case of overbooking and claim the corresponding compensation from Wizz Air if you are involuntarily denied boarding.

Under EC 261, passengers have substantial rights when their flights are cancelled or delayed. This regulation applies to flights operated by EU-based carriers like Wizz Air and covers scenarios where passengers are informed of the cancellation less than 14 days before departure or delayed for more than 3 hours. Importantly, as mentioned above, the cause of the cancellation or delay must be within Wizz Air’s control, excluding extraordinary circumstances, such as severe weather conditions or air traffic control strikes. Here are some important things to note about claiming flight compensation from Wizz Air:

• Documentation: Keep all travel documents, including boarding passes, booking confirmations, and any communications from Wizz Air regarding delays or cancellations.

• Filing a claim: The most straightforward way to claim your compensation is through AirHelp, using the compensation form they provide. Ensure you give accurate flight details and the nature of the delay as described by the airline. Inaccuracies can affect your compensation claim or result in delays.

• Follow-up: After submitting your claim, Wizz Air is obligated to process it within a reasonable time frame. They should inform you of the claim's status and any compensation awarded.

Additional Rights And Assistance

Apart from compensation, passengers affected by significant delays are entitled to certain rights and assistance from Wizz Air:

• Short delays: For delays of 2 hours or more (depending on the flight distance), you are entitled to meals and refreshments, plus two phone calls, emails, or fax messages.

• Long delays or overnight delays: If the delay extends overnight, Wizz Air must provide hotel accommodation and transport between the airport and the hotel.

Tips For A Smooth Wizz Air Compensation Process

• Immediate notification: Request that Wizz Air confirm the reason for the delay in writing, as this can be very helpful for your compensation claim. It can certainly make the claim process easier.

• Record keeping: Document your experience. This includes saving receipts for any immediate expenses incurred due to the delay, such as meals and accommodation not provided by the airline. Having physical evidence of any expenses caused by the delay makes it easier to claim adequate compensation.

• Patience and persistence: While the Wizz Air compensation process is generally straightforward, it might require patience. Follow up with the airline if necessary, and consider seeking professional assistance.

Baggage Problems with Wizz Air: How to Claim for Delayed or Lost Baggage

To claim compensation for the loss or delay of baggage with Wizz Air, and in accordance with the Montreal Convention, follow these steps:

• Notify the airline as soon as possible if your bags do not appear: Head to the airline counter at the airport and report the issue as soon as you realize your luggage has not arrived with you.

• Keep the reference number of the file provided by the airline when reporting the loss of your luggage. This number is crucial for the claim process.

• Keep receipts and invoices for products you had to purchase as replacements for lost items. These expenses may include underwear, hygiene products, etc. These receipts will be necessary to claim reimbursement for additional expenses incurred due to luggage loss or delay.

• File a claim with Wizz Air once your luggage appears: Once you receive your bags, file a formal claim with the airline for the delayed delivery. Make sure to include all relevant documents, such as the Property Irregularity Report (PIR) and receipts for additional expenses.

• In case the luggage is lost, compile a detailed list of the contents of the lost luggage, along with any receipts or other proof of purchase for the items. Although there are some exceptions, most contents of lost luggage may be eligible for reimbursement if you can justify their value.

• Submit a formal claim to Wizz Air for compensation for the loss of luggage. Make sure to include all relevant documents, such as the PIR, purchase receipts, and the detailed list of luggage contents.

By following these steps and providing the appropriate documentation, you can increase your chances of receiving fair compensation from Wizz Air for the delay or loss of your baggage.

What to Do If Your Baggage Is Broken or Damaged on Wizz Air Flights?

When your baggage is damaged on flights within the EU or internationally, follow these steps to claim compensation for the damages:

• Keep your boarding pass and checked baggage receipts: These documents are important to prove that your luggage was checked on the flight and to support your claim for damages.

• Inform Wizz Air of the damage as soon as possible: It is important to notify the airline about the damage to your luggage as soon as possible. You have up to 7 days from the moment you receive the bags to report any damage, but it's best to do so before leaving the airport if possible.

• Fill out a damage claim form or a Property Irregularity Report (PIR): Wizz Air will likely ask you to complete a damage claim form or a PIR to document the issue. Make sure to do so to support your claim.

• Present your luggage for inspection so they can repair or replace it: If possible, show your damaged luggage to the airline representatives so they can assess the damage and offer a solution. The airline may offer to repair the damage, replace the luggage, or compensate you in another way.

• Fill out a claim for the damaged items in your luggage: If your personal belongings have also been damaged due to the luggage issue, make sure to document these damages and file a claim with the airline for the damaged products.

Following these steps and submitting the necessary documentation can improve your likelihood of obtaining the deserved compensation for your damaged luggage.

Wizz Air Hand Luggage Size and Fees

For those flying with Wizz Air soon, understanding Wizz Air’s hand baggage and luggage policy is crucial. Your allowance may vary depending on your route, ticket type, and the time of year. Typically, passengers are permitted to bring one hand luggage item of specific dimensions onboard without additional charges. However, adherence to the designated size and weight limits is essential to avoid potential excess baggage fees from Wizz Air. Here's what you need to know about baggage allowances and fees.

Carry-On or Hand Luggage Size:

• Allowance: Onboard

• Maximum weight: 10 kg

• Dimensions: 40 x 30 x 20 cm*

• Free of charge

*Must fit under the seat in front of you; can be a laptop bag, woman’s purse, or small backpack

Cabin Bag Size:

• Allowance: Onboard

• Maximum weight: 10 kg

• Dimensions: 55 x 40 x 23 cm*

• For purchase with Wizz Priority

*Must fit in the overhead compartment

Checked-In Bag Size:

• Allowance: Checked 

• Maximum weight options: 10 kg, 20 kg, 26 kg, or 32 kg

• Dimensions: 149 x 119 x 171 cm*

• For purchase

*Up to 6 checked bags per passenger

If your hand luggage exceeds the permitted size or weight, you'll likely incur an excess baggage fee from Wizz Air. The fee varies depending on your destination and the time of year, so it's advisable to check the Wizz Air website before your trip. In some instances, you might need to stow your excess baggage in the hold, incurring an additional charge.

For oversized Wizz Air hand luggage, there's an extra fee per route. However, if your hand luggage fits within the dimensions of 55x40x23 cm, you can still bring it into the cabin, provided there's space available on the aircraft. If space is lacking, your baggage will be checked in as standard hold luggage, retrievable at the baggage claim belt upon arrival.

Wizz Air UK, a subsidiary of Wizz Air Holdings, has established itself as a prominent player in the budget airline sector within the United Kingdom, offering a wide range of destinations across Europe and beyond. This section looks into the services provided by Wizz Air UK and summarises customer feedback to give potential passengers a comprehensive overview.

Services Overview

Wizz Air UK prides itself on providing affordable travel options without compromising on quality. Their services include:

• Extensive network: Offering flights to numerous destinations, Wizz Air UK makes European travel accessible and convenient.

• Wizz Air app: Enhancing customer experience with easy bookings, check-ins, and real-time flight information.

• WIZZ priority: Allows passengers to enjoy priority check-in and boarding, plus the option to bring additional underseat bags.

• Flexible travel options: Wizz Flex provides passengers with the flexibility to change flight dates and destinations.

Customer Feedback

Wizz Air UK's commitment to low-cost travel and customer satisfaction is reflected in the feedback from passengers. Reviews often highlight:

• Value for money: Many customers appreciate the affordable ticket prices, which do not significantly compromise the travel experience.

• Efficiency: Positive remarks are frequently made about the efficiency of Wizz Air UK's operations, from ease of booking to the punctuality of flights.

• Customer service: While experiences vary, there is an acknowledgement of the airline's efforts to improve communication and assistance during disruptions.

However, as with any airline, there are areas for improvement. Some reviews point to passengers expressing a desire for more proactive communication and easier Wizz Air compensation processes. Another common point of contention involves extra fees for services and baggage, which customers should be mindful of when booking.

Wizz Air offers flexible solutions for passengers needing to change their flights, accommodating unforeseen plans with ease. For flight changes, passengers may incur a fee, subject to fare differences between the original and new flights. It's advisable to review Wizz Air's policies to obtain the most current information on fees and procedures for flight modifications.

Strikes can occasionally impact flights, and Wizz Air's response to such disruptions is guided by EC 261, ensuring passengers' rights are upheld. During strikes by airline staff, Wizz Air endeavours to minimise inconvenience, offering rebooking options or refunds as appropriate. The airline aims to maintain transparency and support affected passengers.

Summarizing Wizz Air Flight Compensation Claims

The process for claiming flight compensation from Wizz Air can be straightforward if you understand your rights and follow the necessary steps. Whether it's a delay, cancellation, or any other disruption, being informed helps you secure the compensation or refund you deserve. Always keep your travel documents handy and communicate promptly with Wizz Air for the best outcome.

For more detailed information on air passenger rights and how to claim compensation, visit reputable sources like the official Wizz Air website or consumer rights organisations specialising in air travel.

How do I know if I'm eligible for Wizz Air compensation for a flight delay?

Eligibility depends on the delay exceeding three hours and the cause being within the airline's control. Extraordinary circumstances like weather don't qualify.

Can I get a refund for cancelled Wizz Air flights?

If Wizz Air cancels your flight without sufficient notice and the cancellation is not due to events beyond Wizz Air's control, you're entitled to a full refund or an alternative flight option. If cancellation is notified more than 2 weeks prior to the flight, no compensation will be owed. There are other cases where no compensation will be owed, such as if you are notified between 2 weeks and 7 days and an alternative flight is offered.

What should I do if my Wizz Air flight is significantly delayed?

Contact Wizz Air customer service immediately and enquire about your entitlements, which may include meals, refreshments, and compensation.

How long does Wizz Air take to process compensation claims?

Processing times can vary, but Wizz Air aims to respond to compensation claims within a few weeks of submission.

Are strikes considered extraordinary circumstances for compensation claims?

Strikes by air traffic control and severe weather are extraordinary, but airline staff strikes may entitle you to compensation.

How can I submit a compensation claim to Wizz Air?

AirHelp provides a simple way to make a compensation claim for flight delays and cancellations. As with any law, there are exceptions and special circumstances that may impact any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.

Flight Statistics: Delays and Cancellations of Wizz Air

Punctuality of Wizz Air (24 hours):

Total Flights: 2397
On-Time Flights: 539
Punctuality Rate: approximately 22.49% of all flights were on time
Long Delays (greater than 3 hours): 203
Flight Cancellations: 85

The number of flights displayed is an estimate based on internal and third-party databases.

Wizz Air serves many cities across Europe, Israel and the United Arab Emirates. It has the largest fleet of any Hungarian airline, although it is not a flag carrier, and currently serves 35 countries.