If you've experienced delays or cancellations on Avianca, you may be eligible for compensation of up to £520 per person.
Based on the airline's most recent on-time performance data, out of 16 flight departures in the last 24 hours, 87.50% were on time.
Regardless of whether you're at home or abroad when you find out about your Avianca flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Avianca should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Avianca canceled flight compensation to help make up for the disruption.
Under EU regulations, Avianca should pay passengers up to £520 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Avianca will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Avianca flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
If you've experienced a delay due to Avianca, it's worth checking whether you're eligible for compensation under EU regulation. Passengers delayed by Avianca for 3 hours or more are entitled to up to £520 per person.
When filing for flight delay compensation, Avianca will verify the time of arrival at the final destination, not the departure time. AirHelp possesses one of the most comprehensive flight databases, which allows us to substantiate claims for Avianca flight delay compensation.
Airlines like Avianca aren't obligated to provide compensation if the delay was caused by external factors, such as adverse weather conditions, airport mishaps, or air traffic control strikes. These incidents are deemed extraordinary circumstances.
For more information on what's covered under EU regulations for flight delay compensation, please visit our flight delay compensation page.
Because Avianca is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.
The EC 261 Regulation grants passengers the right to claim compensation when they have experienced delayed, cancelled or overbooked flights, through no fault of their own. Passengers can also claim previous flights. Often you can still claim flights from the past 3 years.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
|All flights under 1,500 km||Up to £220 (€250) per person|
|Internal EU flights over 1,500 km||Up to £350 (€400) per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to £350 (€400) per person|
|Non-internal EU flights over 3,500 km||Up to £520 (€600) per person|
The table displays values in € as specified in EC Regulation 261.
As with any law, there are exceptions and special circumstances that may impact any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.
Punctuality of Avianca (24 hours):
Total Flights: 16
On-Time Flights: 14
Punctuality Rate: approximately 87.50% of all flights were on time
Long Delays (greater than 3 hours): 0
Flight Cancellations: 0
The number of flights displayed is an estimate based on internal and third-party databases.
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