London Stansted Airport Delays and Cancellations - Your Right to Compensation

AirHelpAirports
STN

Don't despair if London Stansted Airport Delays or cancellations keep you grounded. There are air passenger protections in place, to make sure you're treated fairly and make it to your destination. And we're here to help by ensuring that you receive any compensation you're entitled to following your delay. For example, if you were flying to or from the UK you may be owed up to £520 per person.

Click below to find out exactly what you're owed, and have our expert team help you get it.

Departure airport

Final destination airport

Check Compensation

or

Scan your boarding pass barcode
Upload boarding pass

All airlines

All countries

No Win, No Fee


Air Passenger Rights Covering London Stansted Airport

The UK's air passenger laws (UK 261) protect everyone flying out of UK airports, wherever they are headed, and many passengers flying from London Stansted Airport headed for the UK too.

So even though London Stansted Airport (STN) isn't in the UK, these laws are still worth knowing about. There's a similar EU law called EC 261 which covers flights between London Stansted Airport and the EU.

Both laws say that passengers are owed compensation when airlines cause flights to be delayed, cancelled or overbooked. The compensation amounts are set by the law and could be as much as £520 or €600 per person, and you usually claim for flights from the past 3 years.

Of course, EC 261 and UK 261 aren't the only passenger rights law available, but unfortunately, others are not so comprehensive. Read more about the other global rights that apply at London Stansted Airport.

Which London Stansted Airport Flights are Protected by UK 261?

RouteUK AirlineNon-UK Airline
London Stansted Airport to any UK airport✔️ Yes❌ No
Any UK airport to London Stansted Airport✔️ Yes✔️ Yes
Flights not to or from the UK❌ No❌ No

Delayed or cancelled flight at London Stansted Airport? You could be owed compensation

All airlines

All countries

No Win, No Fee


London Stansted Airport Delays Eligible for Compensation

Regardless of whether you’re flying for business or leisure, on your own or with the family — UK passenger rights mean that all paying passengers can claim up to £520 compensation when flights are delayed by 3 hours or more.

To work out if your delay is eligible you need to work out how late your flight was when it arrived at your final destination. That's because these laws are based on how delayed you were reaching your destination, compared to the scheduled time. It's not necessarily about the hours waiting because of delays in London Stansted Airport.

The laws are about airlines fairly compensating passengers when they cause them to be delayed. Because of this, there's one fairly important exception where they don't have to pay compensation: extraordinary circumstances. These are situations outside of an airlines' control. For example, an issue at London Stansted Airport, or unsafe flying conditions. Because the airline isn't responsible for these circumstances, they don't have to compensate for them — however, they still need to take steps to avoid delayed flights from London Stansted Airport taking off later than necessary.

Read more about flight delay compensation.


London Stansted Airport Flight Cancellations Compensation

We know London Stansted Airport cancelled flights cause real travel chaos, especially when they happen at the last minute. That's why it's important to be aware of air passenger rights, so you know what you're entitled to.

Under UK air passenger rights, the airline must offer you an alternative flight to your destination, or a refund, if that's what you'd prefer.

If your flight was cancelled at late notice — anything under 14 days before you were due to depart — you may also be entitled to up to £520 per person for the inconvenience.

The airline can avoid paying compensation if they were able to offer you an alternative flight which would get you to your destination at a very similar time to your original arrival time.

Airlines also don't have to pay compensation if they were forced to make cancellations as a result of a situation outside of their control. This is referred to as extraordinary circumstances, and includes situations such as unsafe flying conditions and incidents at airports like drone sightings or airport staff strikes.

Flight delay or cancellation at London Stansted? Find out your compensation for free.

All airlines

All countries

No Win, No Fee


UK 261: How Much Compensation?

DistanceCompensation
Flights under 1,500 kmUp to £;220 per person
Flights between 1,500 - 3,500 kmUp to £;350 per person
Flights over 3,500 kmUp to £;520 per person

The law is complex, and there are always exceptions and special cases, so the easiest way to be sure how much compensation you’re owed, is to use our free compensation check.


Delays in London Stansted Airport - What to Do

Unfortunately we can't always avoid delays or London Stansted Airport cancellations — but we can tell you exactly what to do to improve your chances of getting compensated.

  • Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).

  • Keep all your travel documents.

  • Ask your airline why your flight's been affected.

  • Ask the airline to pay for your meals and refreshments.

  • Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.

  • Keep all receipts that prove the disruption cost you extra money.

Have AirHelp claim your compensation

All airlines

All countries

No Win, No Fee


Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

07/10/2024

13:50

BY5116

Tui Airways

STN (STN)

Las Palmas (LPA)

CancelledCheck Compensation

07/10/2024

06:00

BY5106

Tui Airways

STN (STN)

Mahón (MAH)

CancelledCheck Compensation

07/10/2024

06:00

BY618

Tui Airways

STN (STN)

Dalaman (DLM)

CancelledCheck Compensation

06/10/2024

19:30

FIA548

Unknown

STN (STN)

Chisinau (RMO)

CancelledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • BY5116

    Tui Airways

    Cancelled

    London

    Las Palmas

    STN

    LPA

    07/10/2024

    13:50

    Check Compensation
  • BY5106

    Tui Airways

    Cancelled

    London

    Mahón

    STN

    MAH

    07/10/2024

    06:00

    Check Compensation
  • BY618

    Tui Airways

    Cancelled

    London

    Dalaman

    STN

    DLM

    07/10/2024

    06:00

    Check Compensation
  • FIA548

    Unknown

    Cancelled

    London

    Chisinau

    STN

    RMO

    06/10/2024

    19:30

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

AirHelp has been featured in:

The Mirror logoThe Express logoThe Daily Mail logoUK Business Insider logo

AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

Sign up for our newsletter

Get the latest tips and advice delivered straight to your inbox

Copyright © 2024 AirHelp

Check Compensation

All airlines