AirHelp is the Top Flight Cancellation Compensation Claims Service in the World.
It’s quick and easy to see if you’re eligible for any flight you’ve taken in the last five years.
How it works
It’s simple. Submit your flight details online, or via the AirHelp mobile app, to start your claim for flight cancellation compensation. Sit back, relax and we do the rest.
Check the eligibility of your flight cancellation claim
First, we check your flight details to see if your cancellation qualifies. We look at factors like the weather and technical issues to determine if, and how much, you could qualify for in compensation.
We enforce your right to compensation from the airline
Next, you give us the OK to fight on your behalf, and we legally represent you in your case against the airline. Some claims are very quick, and we send you updates throughout the process.
You get paid for your flight delay
Lastly, and most importantly, you get paid. We appreciate speed matters, so AirHelp offers several payment methods to receive your compensation claim, and setting up your account is simple.
Why use AirHelp?
Trusted, Legal Industry Experts
98% Success Rate in Court
No Win, No Fee
With AirHelp, it’s simple
Submit your flight details, receive updates, get paid for your missed connection.
Our team of trusted industry experts simplify the compensation claims process for air passengers who have experienced flight cancellations by taking legal action on their behalf in order to get the highest compensation amount they are entitled to.Check Compensation
AirHelp vs Doing it yourself
AirHelp has done this for over two million passengers. Our team knows the law inside-and-out, and how to navigate the legal process of claiming compensation to get you the money you deserve. That’s precious time you don’t have to waste going back-and-forth with the airline, or having to go to small claims court to make your case.vs
Doing it yourself
Airlines would rather give you a voucher to quiet your flight cancellation compensation letter than give you the money you deserve, so more often than not they will deny your initial claim, or they may ignore your claim request entirely. Either way, the burden of time and navigating the complex legal system is placed on you.
Flight Cancellation Compensation
- What should I do if my flight is cancelled?
- Are all cancelled flights covered by EC 261?
- What am I entitled to if my flight is cancelled?
- I have a connecting flight - is the whole journey eligible?
- Is there a time limit to file my claim?
- Are there any other rights that come with EC 261?
- And finally...
- More useful information about air travel disruption
- How to claim your flight cancellation compensation with major UK airlines
What should I do if my flight is cancelled?
If you’re going to file a compensation claim under EC 261, you can expect some pushback from the airline. Just because the law is on your side doesn’t mean they are going to be enthusiastic – or swift – about paying you. If you’re travelling to or from the European Union, here’s what to do when your flight is unexpectedly scrubbed:
Are all cancelled flights covered by EC 261?
All cancelled flights are covered apart from when the airline has given you 14 days’ notice. But there’s a catch. If the airline offers to re-route you, it can avoid paying cancellation compensation if the following criteria are met:
Advance Notice Re-routing Requirements 14 Days None 7 – 13 Days Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight Less than 7 Days Alternative flight departing no more than 1 hours before and arriving less than 2 hours after the original flight
Extraordinary circumstances are not covered.
Lightning strikes, medical emergencies, and acts of sabotage or terrorism are also considered extraordinary circumstances. Airport employee or air traffic control strikes count as extraordinary circumstances and are quite fairly deemed out of the control of the airlines. However, airline carrier and personnel labour strikes are, in fact, eligible for compensation because an airline’s personnel behaviour is considered an airline’s responsibility. Essentially, the airlines are only held responsible for things that they control.
But beware: not-so-extraordinary circumstances should be covered.
Airlines sometimes say a flight is being cancelled because of “technical difficulties or “operational circumstances”. But these don’t stand. The European Court of Justice (ECJ) has repeatedly stated that those don’t qualify as “extraordinary circumstances”, which means the airline must still oblige by EC261 obligations and pay you compensation.
Alternate flights may be covered.
If, instead of cancelling a flight, the airline reschedules it for a different time of day, then the cancellation rules apply as well. It depends on the amount of notice given and the difference in schedule compared to the original itinerary. The rescheduled flight, in this case, is simply considered an alternate flight.
What am I entitled to if my flight is cancelled?
The compensation you receive for a flight cancellation depends on three factors; travel distance, whether or not your flight was within the EU and the length of the delay if you accept re-routing on another flight. So it’s a bit complicated, but this should help:
Length of delay Less than 3 hours 3 – 4 hours More than 4 hours Never arrived Distance € – €250 €250 €250 All flights 1,500 km or less € – €400 €400 €400 Internal EU flights over 1,500 km € – €400 €400 €400 Non-internal EU flights between 1,500 km and 3,500 km € – €300 €600 €600 Non-internal EU flights over 3,500 km
What it boils down to is that your flight cancellation compensation may be halved if you accept an alternative flight. If you decline the re-routing, you’ll get the amount in the ‘Never arrived’ column, as well as a refund of your ticket price and a return flight to your original departure location, if necessary.
I have a connecting flight - is the whole journey eligible?
If you have just one flight, travel distance is a factor when determining how much money you are eligible for. But if you have a multi-flight trip, it’s possible that only part of it will be factored into your compensation. To determine this, your journey must meet a couple of conditions:
– The flights must be under one booking, not purchased individually
– Your flight disruption must be eligible under EC 261
When a flight cancellation happens to meet the criteria above, the carrier operating that flight is responsible for compensating you. To figure out the eligible distance, the disrupted flights and any legs that come after it are factored in.
Any legs of the journey that came before the disruption might be included as well, as long as they were operated by the same carrier responsible for the cancellation and there were no intervening flights operated by a different carrier.
To sum up, if one airline causes an issue, it will usually be responsible for all of its own flights, even if they came before the disruption, as well as any later flights that are affected, even if they are with a different airline.
Some EU courts interpret the regulation differently and may not include prior connecting flights in the eligible distance. The quickest way to check your eligibility is by entering your flight details in the box below.
Is there a time limit to file my claim?
Your right to compensation under EC 261 does eventually expire, so it’s important to know the Statute of Limitations for your claim. This varies from one country to the next and is determined by where the headquarters of the airline is or what court has jurisdiction in cases concerning the airline.
Are there any other rights that come with EC 261?
We’re glad you asked! We’ve included a few highlights below. In addition to compensation for your loss of time, you are entitled to either:
– A full or partial refund of your original ticket and a return flight to your point of departure
– The earliest possible alternative transport to your final destination
– A new ticket to your final destination at a later date of your choosing, subject to availability
When you’re stuck waiting for the airline to get you back on track, you’re entitled to a number of free perks, depending on your flight details. The carrier must provide you with meals and refreshments during the delay as well as access to communications, including two telephone calls, telefax or fax messages, and emails. If you need overnight accommodation, they must provide you with a hotel room and transport to and from the airport.
Upgrading and downgrading
If you’re offered an alternative flight and are lucky enough to be placed in a higher class than the one you booked, the carrier cannot charge you any additional payment. On the other hand, if the class of the alternative flight is lower, you can get a reimbursement of between 30-75% of the price you originally paid.
Your right to compensation under EC 261 does not affect your right to request further compensation. This rule does not apply in cases where passengers have voluntarily surrendered their reservations. Of course, the amount you are entitled to under EC 261 may be deducted from whatever additional compensation you receive.
Obligation to inform passengers about flight cancellation compensation
Your first basic right is to be informed about the content of EC 261. Every airline has to display information on passengers’ rights at their check-in counters at every airport in which they operate.
If you’d like to get even closer to the law, you can read the actual text of EC 261. And last but not least, here’s our man Scott with the basics of air passenger rights.
More useful information about air travel disruption
How to claim your flight cancellation compensation with major UK airlines
European Commission Regulation EC261 covers flight cancellation compensation on all UK airlines: