AirHelp is the Top Missed Connection Compensation Service in the World
It’s quick and easy to see if you’re eligible for any flight you’ve taken in the last five years.
How it works
It’s simple. Submit your flight details online, or via the AirHelp mobile app, to start your claim for missed connection compensation. Sit back, relax and we do the rest.
Check the eligibility of your missed connection claim
First, we check your flight details to see if your missed connection qualifies. We look at factors like the weather and technical issues to determine if, and how much, you could qualify for in compensation.
We enforce your right to compensation from the airline
Next, you give us the OK to fight on your behalf, and we legally represent you in your case against the airline. Some claims are very quick, and we send you updates throughout the process.
You get paid for your flight disruption
Lastly, and most importantly, you get paid. We appreciate speed matters, so AirHelp offers several payment methods to receive your compensation claim, and setting up your account is simple.
Why use AirHelp?
Trusted, Legal Industry Experts
98% Success Rate in Court
No Win, No Fee
With AirHelp, it’s simple.
Submit your flight details, receive updates, get paid for your flight delay.
Our team of trusted, industry experts simplify the compensation claims process for air passengers who have experienced flight delays by taking legal action on their behalf in order to get the highest compensation amount they are entitled to.Check compensation
AirHelp vs Doing it yourself
AirHelp has done this for over two million passengers. Our team knows the law inside-and-out, and how to navigate the legal process of claiming compensation to get you the money you deserve. That’s precious time you don’t have to waste going back-and-forth with the airline, or having to go to a small claims court to make your case.vs
Doing it yourself
Airlines would rather give you a voucher to quiet your missed connection compensation letter than give you the money you deserve, so more often than not they will deny your initial claim, or they may ignore your claim request entirely. Either way, the burden of time and navigating the complex legal system is placed on you.
Missed Connection Compensation
- What are your rights when you miss your connecting flight?
- What if you have a multi-flight trip?
- What are ‘extraordinary circumstances'?
- And finally...
- More useful information about air travel disruption
- How to claim your missed connection compensation with major UK airlines
What are your rights when you miss your connecting flight?
Your rights when you’ve missed a connection depend a lot on the airline carrier, what country or region the airline is flying from and in what country the airline is based.
If you flight is within Europe, you may be able to seek up to €600 in compensation under a formal stipulation by the European Union, called EC261. This law states that passengers must be financially compensated if their flight is delayed, cancelled or overbooked for more than three hours.
What if you have a multi-flight trip?
If you have a multi-flight trip, it’s possible that only a portion of it will be factored into your compensation. To determine this, your journey must meet a few conditions:
– All flights must be under one booking, not purchased individually
– Your disruption must be eligible under EC 261
– The delay at your final destination must be longer than three hours
When a flight disruption happens that meets the criteria above, the airline operating the flight is responsible for compensating you.
To figure out the eligible distance, the disrupted flight and any legs that come after it are factored in. Any legs of the journey that came before the disruption might be included as well, if they were operated by the same carrier responsible for the delay and there were no intervening flights operated by a different carrier.
To sum it up, if one airline causes a missed connection, they are usually responsible for all of their own flights, even if they came before the disruption. They are also responsible for any later flights that are affected, even if they are with a different airline.
Let’s look at an example of a missed connection when you’re travelling from Los Angeles to Warsaw, via New York and London.
Let’s also imagine that the first flight is with a US carrier, like Delta, and the last two legs are with British Airways, an EU carrier. If the flight from London to Warsaw is delayed by more than three hours, then the last two legs of the trip are normally factored into the eligible distance. That’s from New York to Warsaw.
The disruption occurred on a flight that was covered under EC 261 and, since British Airways also operated the flight from New York to London, it’s usually included – even though it was prior to the disruption.
However if the flight from Los Angeles to New York has caused the delay, the flight would not be covered under EC 261. Although this rule generally holds true, some EU courts interpret the regulation differently and may not include prior connecting flights in the eligible distance. The best way to check the eligibility of your flights is to use the box below.
What are ‘extraordinary circumstances'?
Lightning strikes. Medical emergencies. Labour strikes. These all count as extraordinary circumstances and are quite fairly deemed outside the control of the airlines. The same applies to air traffic control restrictions, something going wrong with the airport’s radar, acts of sabotage of terrorism. The airlines are only held responsible for things that they control.
More useful information about air travel disruption
How to claim your missed connection compensation with major UK airlines
European Commission Regulation EC261 covers missed connection compensation on all UK airlines: