London Gatwick Airport Delays and Cancellations - Your Right to Compensation

Don't despair if London Gatwick Airport Delays or cancellations keep you grounded. There are air passenger protections in place, to make sure you're treated fairly and make it to your destination. And we're here to help by ensuring that you receive any compensation you're entitled to following your delay. For example, if you were flying to or from the UK you may be owed up to £520 per person.

Click below to find out exactly what you're owed, and have our expert team help you get it.

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Air Passenger Rights Covering London Gatwick Airport

The UK's air passenger laws (UK 261) protect everyone flying out of UK airports, wherever they are headed, and many passengers flying from London Gatwick Airport headed for the UK too.

So even though London Gatwick Airport (LGW) isn't in the UK, these laws are still worth knowing about. There's a similar EU law called EC 261 which covers flights between London Gatwick Airport and the EU.

Both laws say that passengers are owed compensation when airlines cause flights to be delayed, cancelled or overbooked. The compensation amounts are set by the law and could be as much as £520 or €600 per person, and you usually claim for flights from the past 3 years.

Of course, EC 261 and UK 261 aren't the only passenger rights law available, but unfortunately, others are not so comprehensive. Read more about the other global rights that apply at London Gatwick Airport.

Which London Gatwick Airport Flights are Protected by UK 261?

RouteUK AirlineNon-UK Airline
London Gatwick Airport to any UK airport ✔️ Yes ❌ No
Any UK airport to London Gatwick Airport ✔️ Yes ✔️ Yes
Flights not to or from the UK ❌ No ❌ No

Delayed or cancelled flight at London Gatwick Airport? You could be owed compensation

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London Gatwick Airport Delays Eligible for Compensation

Regardless of whether you’re flying for business or leisure, on your own or with the family — UK passenger rights mean that all paying passengers can claim up to £520 compensation when flights are delayed by 3 hours or more.

To work out if your delay is eligible you need to work out how late your flight was when it arrived at your final destination. That's because these laws are based on how delayed you were reaching your destination, compared to the scheduled time. It's not necessarily about the hours waiting because of delays in London Gatwick Airport.

The laws are about airlines fairly compensating passengers when they cause them to be delayed. Because of this, there's one fairly important exception where they don't have to pay compensation: extraordinary circumstances. These are situations outside of an airlines' control. For example, an issue at London Gatwick Airport, or unsafe flying conditions. Because the airline isn't responsible for these circumstances, they don't have to compensate for them — however, they still need to take steps to avoid delayed flights from London Gatwick Airport taking off later than necessary.

Read more about flight delay compensation.


London Gatwick Airport Flight Cancellations Compensation

We know London Gatwick Airport cancelled flights cause real travel chaos, especially when they happen at the last minute. That's why it's important to be aware of air passenger rights, so you know what you're entitled to.

Under UK air passenger rights, the airline must offer you an alternative flight to your destination, or a refund, if that's what you'd prefer.

If your flight was cancelled at late notice — anything under 14 days before you were due to depart — you may also be entitled to up to £520 per person for the inconvenience.

The airline can avoid paying compensation if they were able to offer you an alternative flight which would get you to your destination at a very similar time to your original arrival time.

Airlines also don't have to pay compensation if they were forced to make cancellations as a result of a situation outside of their control. This is referred to as extraordinary circumstances, and includes situations such as unsafe flying conditions and incidents at airports like drone sightings or airport staff strikes.

Flight delay or cancellation at <airport-name-alt>? Find out your compensation for free.

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UK 261: How Much Compensation?

DistanceCompensation
Flights under 1,500 kmUp to £220 per person
Flights between 1,500 - 3,500 kmUp to £350 per person
Flights over 3,500 kmUp to £520 per person

The law is complex, and there are always exceptions and special cases, so the easiest way to be sure how much compensation you’re owed, is to use our free compensation check.


Delays in London Gatwick Airport - What to Do

Unfortunately we can't always avoid delays or London Gatwick Airport cancellations — but we can tell you exactly what to do to improve your chances of getting compensated.

  • Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).
  • Keep all your travel documents.
  • Ask your airline why your flight's been affected.
  • Ask the airline to pay for your meals and refreshments.

  • Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.
  • Keep all receipts that prove the disruption cost you extra money.

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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