At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. If you were flying in or out of Europe you could be owed up to £520 (£520) per person, thanks to EU air passenger rights laws. Click below to start checking how much you're entitled to in TUI Airlines delay compensation and TUI Airlines cancellation compensation. Our expert team is ready to help you claim it.
Regardless of whether you're at home or abroad when you find out about your TUI Airlines flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that TUI Airlines should find you a new flight, or offer you a full refund.
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In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Tui Airlines can't offer an acceptable replacement. Additionally, for any Tui Airlines flight cancellation less than 14 days before the flight, passengers may also be eligible for Tui Airlines flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Tui Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Tui Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
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|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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