Refunds, Reimbursement, and Compensation: TUI Airlines

How many {{airline}} flights were delayed today?

• Our data indicates that there were {{dyGt180}} {{airline}} flights delayed by more than 3 hours over a 24-hour period.
• {{domesticDyGt180Rate}} of domestic flights and {{internationalDyGt180Rate}} of international flights were delayed more than 3 hours.
• Passengers who arrive at their destination more than 3 hours late may be entitled to compensation. Check here.
• To find out more about {{airline}} punctuality

Compensation for delayed {{airline}} flight

Although airlines like {{airline}} aim to maintain their scheduled times, flights may still arrive late. Fortunately, as a traveller, you are covered by airline passenger rights when {{airline}} flights are delayed.

As {{airline}} is headquartered in the EU, nearly all of its flights are protected by EC 261, one of the most comprehensive laws protecting air passenger rights globally.

EC Regulation 261 gives passengers the right to claim compensation when they have faced delayed, cancelled, or overbooked flights that are not their fault.

There are some extraordinary circumstances that may exempt airlines from paying compensation, such as bad weather or problems at the airport. Nevertheless, if the delay is caused by technical issues or a strike by airline staff, you will likely be eligible for compensation under Regulation (EC) No. 261/2004.

Moreover, you generally have up to 3 years to make a {{airline}} flight delay compensation claim. Simply enter your flight details and our user-friendly flight delay compensation calculator will tell you if you qualify for monetary compensation, and our team of professionals will be available to assist you in obtaining it.

How many {{airline}} flights were cancelled today?

• Recent data indicates that {{airline}} has cleared {{cxFlights}} within 24 hours.
• {{domesticCxRate}} of domestic flights and {{internationalCxRate}} of international flights have been cancelled.
• Are you entitled to compensation if your flight is cancelled with less than 14 days notice from the scheduled departure date? You may be entitled to compensation up to £520. Check here.
• To learn more about {{airline}} punctuality

Flight Cancellation Compensation {{airline}}

In the event of a {{airline}} flight cancellation, European laws on air passenger rights are clear: {{airline}} must offer you alternative transportation to get to your destination or, if you prefer, a refund.

Furthermore, if you received a notice regarding cancellation less than 14 days before departure, you may also be eligible to claim compensation of up to £520 per person.

When {{airline}} cancels flights, it will usually attempt to rebook passengers on another flight at no extra cost. If this does not work for you, you may request other changes or choose to no longer take the trip.

If {{airline}} books you a new flight that arrives at a similar time to your original flight, it is not required to pay compensation. This is because your plans will have minimal disruption. However, in many cases, passengers whose flights are cancelled at the last minute have the right to file a claim for compensation against {{airline}}.

These rights do not apply if the flight cancellation was caused by an event beyond {{airline}}'s control, such as severe weather conditions or an accident at the airport. Such events are referred to as exceptional circumstances.

Find out more about your right to compensation for a cancelled flight here.

Because {{airline}} is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.

The EC 261 Regulation grants passengers the right to claim compensation when they have experienced delayed, cancelled or overbooked flights, through no fault of their own. Passengers can also claim previous flights. Often you can still claim flights from the past 3 years.

Which {{airline}} flights are covered by EC Regulation 261?

The table displays values in € as specified in EC Regulation 261.

As with any law, there are exceptions and special circumstances that may impact any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.

Flight Statistics: Delays and Cancellations of {{airline}}

Punctuality of {{airline}} (24 hours):

Total Flights: {{flights}}
On-Time Flights: {{onTimeFlights}}
Punctuality Rate: approximately {{onTimeRate}} of all flights were on time
Long Delays (greater than 3 hours): {{dyGt180}}
Flight Cancellations: {{cxFlights}}

The number of flights displayed is an estimate based on internal and third-party databases.

TUI Group owns six European airlines, inherited from TUI Travel, making it the largest tourism group in Europe. TUI airlines have until recently been run separately. TUI airlines would rank as the seventh largest airline operation in Europe.