At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. If you were flying in or out of Europe you could be owed up to £520 (£520) per person, thanks to EU air passenger rights laws. Click below to start checking how much you're entitled to in Virgin Atlantic delay compensation and Virgin Atlantic cancellation compensation. Our expert team is ready to help you claim it.
Regardless of whether you're at home or abroad when you find out about your Virgin Atlantic flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Virgin Atlantic should find you a new flight, or offer you a full refund.
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In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Virgin Atlantic can't offer an acceptable replacement. Additionally, for any Virgin Atlantic flight cancellation less than 14 days before the flight, passengers may also be eligible for Virgin Atlantic flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Virgin Atlantic no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Virgin Atlantic also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
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Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to £220 per person |
Internal EU flights over 1,500 km | Up to £350 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to £350 per person |
Non-internal EU flights over 3,500 km | Up to £520 per person |
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
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