Reimbursement and Compensation: Azores Airlines

Any Azores Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Azores Airlines can't offer an acceptable replacement. Additionally, for any Azores Airlines flight cancellation less than 14 days before the flight, passengers may also be eligible for Azores Airlines flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Azores Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Azores Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

As an airline headquartered within the EU, Azores Airlines ensures that the vast majority of its flights are protected by EC Regulation 261, a comprehensive law safeguarding air passenger rights worldwide.

Under UK 261, passengers have the right to claim compensation when they face delays, cancellations, or overbookings that are not due to their own actions. Furthermore, passengers can even claim compensation for past flights, with the possibility to request it for flights within the past 3 years.

Which Azores Airlines flights are covered by EC Regulation 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Azores Airlines flight was canceled due to coronavirus?

Azores Airlines is a renowned airline company operating in the beautiful Azores archipelago. With a fleet of modern and comfortable aircraft, Azores Airlines ensures a pleasant and safe travel experience for its passengers. Offering a wide range of domestic and international flights, the airline connects travelers to numerous destinations across Europe, North America, and Africa. The most important hubs of Azores Airlines are located at Ponta Delgada Airport and Lisbon Portela Airport, facilitating convenient connections for passengers. With a commitment to Customer satisfaction, Azores Airlines provides exceptional service, ensuring that passengers' needs are met throughout their journey. Whether you are traveling for business or leisure, Azores Airlines is your reliable choice. Book your flights with Azores Airlines today and explore the breathtaking beauty of the Azores and beyond.

Contact Information:

• Website: https://www.azoresairlines.pt/
• Customer Service International Number: +351 296 209 720
• Email: [email protected]
• Headquarters Address: Azores Airlines, Aeroporto Internacional João Paulo II, 9504-531 Ponta Delgada, São Miguel, Azores, Portugal