It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to $700 (€600) per person in Azul Airlines compensation. That's because of an EU law which allows passengers to claim flight cancellation or Azul Airlines delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Azul Airlines simple!
Any Azul Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
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In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Azul Airlines can't offer an acceptable replacement. Additionally, for any XXX flight cancellation less than 14 days before the flight, passengers may also be eligible for XXX flight cancellation compensation, up to $700 per person.
That's unless there were some kind of extraordinary circumstances which gave XXX no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like XXX also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
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Even though Azul Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with XXX are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, XXX cancellation compensation, or overbooking compensation if XXX is responsible for the issue. That's in addition to their rights to a flight refund.
Unfortunately, the same protections don't apply for flights going the other way. XXX passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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