Reimbursement and Compensation: Azul Airlines

While Azul Airlines isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Azul Airlines compensation payout.

With any Azul Airlines flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.

If Azul Airlines was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Azul Airlines canceled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Azul Airlines flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Azul Airlines flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Azul Airlines staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Azul Airlines claim.

Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Azul Airlines take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by UK 261. However, as Azul Airlines is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Azul Airlines Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Azul Airlines, a renowned Brazilian carrier, is committed to providing exceptional air travel experiences. With a modern fleet of over 140 aircraft, including Embraer E195-E2 and Airbus A320neo, Azul ensures utmost comfort and safety for its passengers. Operating across an extensive network, the airline serves more than 100 destinations throughout Brazil, the Americas, and Europe. Azul Airlines boasts a number of important hubs, including Viracopos International Airport in Campinas, São Paulo, and Guarulhos International Airport in São Paulo. These strategic locations enable seamless connections for travelers, enhancing convenience and accessibility. Passengers can rely on Azul's commitment to Customer satisfaction, as the airline offers a range of amenities and services. From spacious seating and delectable onboard dining options to personalized entertainment and efficient baggage handling, Azul Airlines prioritizes passenger comfort and convenience.

Contact Information:

• Website: https://www.voeazul.com.br/
• Customer Service International Number: +55 11 4003 1118
• Headquarters Address: Azul Linhas Aéreas Brasileiras S.A., Alameda Santos, 787, São Paulo, SP, 01419-001, Brazil