Reimbursement and Compensation: Royal Jordanian

Any Royal Jordanian flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Royal Jordanian is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Royal Jordanian flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for Royal Jordanian flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Royal Jordanian flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Royal Jordanian flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Royal Jordanian no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Royal Jordanian also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though Royal Jordanian is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Royal Jordanian are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Royal Jordanian cancellation compensation, or overbooking compensation if Royal Jordanian is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Royal Jordanian passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Royal Jordanian Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Royal Jordanian is the national airline carrier of Jordan, headquartered in Amman. Established in 1963, it operates a fleet of modern aircraft, including Boeing 787 Dreamliners and Airbus A320s, ensuring a comfortable and safe journey for its passengers. With a network of over 60 destinations across the Middle East, Europe, Asia, Africa, and North America, Royal Jordanian offers convenient connections for both business and leisure travelers. The airline's main hub is Queen Alia International Airport in Amman, with secondary hubs at Aqaba King Hussein International Airport and Marka Airport. Royal Jordanian is renowned for its exceptional service, attentive crew, and on-time performance. Experience the warmth of Jordanian hospitality and explore the world with Royal Jordanian.

Contact Information:

• Website: https://www.rj.com/
• Customer Service International Number: +962 6 510 0000
• Email: [email protected]
• Headquarters Address: Royal Jordanian, Queen Alia International Airport, Amman, Jordan