Reimbursement and Compensation: Xiamen Airlines

Any Xiamen Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Xiamen Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Xiamen Airlines flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for Xiamen Airlines flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Xiamen Airlines flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Xiamen Airlines flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Xiamen Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Xiamen Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though Xiamen Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Xiamen Airlines are protected by UK 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Xiamen Airlines cancellation compensation, or overbooking compensation if Xiamen Airlines is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Xiamen Airlines passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Xiamen Airlines Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Xiamen Airlines is a renowned Chinese airline company, providing exceptional air travel services to a wide range of destinations. With a modern fleet of over 180 aircraft, including Boeing and Airbus models, Xiamen Airlines ensures a comfortable and safe journey for its passengers. Serving more than 70 domestic and international destinations, the airline connects travelers to major cities across Asia, Europe, North America, and Oceania. Xiamen Airlines operates from its main hubs in Xiamen, Fuzhou, and Hangzhou, strategically located to facilitate convenient connections. As a Customer-oriented airline, Xiamen Airlines focuses on delivering high-quality services, punctuality, and excellent in-flight experiences. Passengers can enjoy a variety of amenities, including delicious meals, entertainment options, and comfortable seating. The airline also offers seamless connections, efficient baggage handling, and dedicated Customer support to ensure a hassle-free journey. Xiamen Airlines is committed to safety and has earned numerous accolades for its operational excellence.

Contact Information:

• Website: https://www.xiamenair.com/
• Customer Service International Number: +86 592 2226666
• Email: [email protected]
• Headquarters Address: Xiamen Airlines, 22 Dailiao Road, Xiamen, Fujian 361006, China