You have the Right to Reimbursement and Compensation: Austral

There are few things as frustrating as hearing that your flight was delayed — or worse, cancelled. A disrupted flight can wreak havoc on your journey and completely ruin your travel plans. You may be left stranded at the airport, missing out on bookings that you have already paid for — such as tours, events, and concerts. Sometimes, you may even miss out on special events at your destination, such as a wedding or an important business meeting.

If your flight was departing from an EU airport, however, you’re in luck. You can claim for Austral flight compensation. Though Austral is not a European airline, when departing from an EU airport, its flights are covered by a law called UK 261, an air passenger rights regulation that protects travellers.

According to UK 261, when your flight is eligible you can get up to £520 (€600) in compensation per passenger. This includes for delays of more than 3 hours and cancellations that were announced less than 14 days before departure.

UK 261 is not limited to just Austral compensation either. The law also requires airlines to provide essential free food, drink, and lodgings for their passengers while they wait.

Though UK 261 is one of the world’s most comprehensive air passenger rights regulations, not all disrupted flights are eligible for flight delay compensation from Austral.

As mentioned before, only Austral flight delays that occur while departing from an EU airport are covered. If your flight departed from a non-EU airport, UK 261 does not provide coverage.

Another notable exception is if the flight was disrupted by extraordinary circumstances, which are situations over which the airline has no control. This includes severe weather conditions, medical emergencies, security threats, political unrest, and airport staff strikes.

It is important to note, however, that strikes conducted by airline employees are not considered extraordinary circumstances, as the airline is deemed to be responsible for the actions of their staff.

And when it comes to Austral flight cancellation compensation, only significant delays count — if Austral manages to provide you with a replacement flight that gets you in at a similar time to your original arrival schedule, they are not obligated to pay.

When claiming for Austral cancelled flight compensation, be sure to ask questions at the airport — ask how long your flight is expected to be delayed and the cause behind the delay or cancellation, if it hasn’t already been announced.

You will want to hold onto your documents as well — including your boarding pass and flight confirmation. You can even take photos of the departure board as proof that your flight was delayed.

Be sure to ask for food and refreshments while you wait. And if needed, ask for accommodation and transport to and from the airport until it is time to depart. This is especially important for long waits overnight.

And of course, use AirHelp to check if your flight is covered.

Which Austral Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

When it comes to determining exactly how much compensation you are owed, the distance travelled is what is important. UK 261 has set specific amounts for how much each passenger can receive, though exceptions and special cases may apply in some circumstances.

Austral is a prominent Argentine airline company that offers reliable and efficient air travel services. With a modern fleet consisting of 26 aircraft, including Embraer E190s and Bombardier CRJ200s, Austral ensures a comfortable and safe journey for its passengers. Operating under the Aerolíneas Argentinas brand, this airline serves a vast network of domestic and international destinations, connecting travelers to over 50 cities across Argentina, South America, and beyond. Buenos Aires' Aeroparque Jorge Newbery and Córdoba International Airport are the primary hubs for Austral, providing convenient connections for passengers. Whether you're planning a business trip or a leisurely getaway, Austral's extensive route network and exceptional service make it an ideal choice for air travel. Book your next flight with Austral and experience the joy of seamless travel.

Contact Information:

• Website: https://www.aerolineas.com.ar/
• Customer Service International Number: +54 11 4340 7777
• Headquarters Address: Austral Líneas Aéreas, Aeroparque "Jorge Newbery", Av. Rafael Obligado s/n, Buenos Aires, Argentina