You have the Right to Reimbursement and Compensation: Asiana Airlines

There are few things as frustrating as hearing that your flight was delayed — or worse, cancelled. A disrupted flight can wreak havoc on your journey and completely ruin your travel plans. You may be left stranded at the airport, missing out on bookings that you have already paid for — such as tours, events, and concerts. Sometimes, you may even miss out on special events at your destination, such as a wedding or an important business meeting.

If your flight was departing from an EU airport, however, you’re in luck. You can claim for Asiana Airlines flight compensation. Though Asiana Airlines is not a European airline, when departing from an EU airport, its flights are covered by a law called UK 261, an air passenger rights regulation that protects travellers.

According to UK 261, when your flight is eligible you can get up to £520 (€600) in compensation per passenger. This includes for delays of more than 3 hours and cancellations that were announced less than 14 days before departure.

UK 261 is not limited to just Asiana Airlines compensation either. The law also requires airlines to provide essential free food, drink, and lodgings for their passengers while they wait.

Though UK 261 is one of the world’s most comprehensive air passenger rights regulations, not all disrupted flights are eligible for flight delay compensation from Asiana Airlines.

As mentioned before, only Asiana Airlines flight delays that occur while departing from an EU airport are covered. If your flight departed from a non-EU airport, UK 261 does not provide coverage.

Another notable exception is if the flight was disrupted by extraordinary circumstances, which are situations over which the airline has no control. This includes severe weather conditions, medical emergencies, security threats, political unrest, and airport staff strikes.

It is important to note, however, that strikes conducted by airline employees are not considered extraordinary circumstances, as the airline is deemed to be responsible for the actions of their staff.

And when it comes to Asiana Airlines flight cancellation compensation, only significant delays count — if Asiana Airlines manages to provide you with a replacement flight that gets you in at a similar time to your original arrival schedule, they are not obligated to pay.

When claiming for Asiana Airlines cancelled flight compensation, be sure to ask questions at the airport — ask how long your flight is expected to be delayed and the cause behind the delay or cancellation, if it hasn’t already been announced.

You will want to hold onto your documents as well — including your boarding pass and flight confirmation. You can even take photos of the departure board as proof that your flight was delayed.

Be sure to ask for food and refreshments while you wait. And if needed, ask for accommodation and transport to and from the airport until it is time to depart. This is especially important for long waits overnight.

And of course, use AirHelp to check if your flight is covered.

Which Asiana Airlines Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

When it comes to determining exactly how much compensation you are owed, the distance travelled is what is important. UK 261 has set specific amounts for how much each passenger can receive, though exceptions and special cases may apply in some circumstances.

Asiana Airlines is a leading South Korean airline, providing exceptional air travel services to passengers worldwide. With a modern fleet of 83 aircraft, including Airbus A380 and Boeing 777, Asiana Airlines ensures a comfortable and safe journey for its passengers. Operating from its main hub at Incheon International Airport in Seoul, Asiana Airlines connects travelers to over 90 destinations across Asia, Europe, Oceania, and North America. As a member of the Star Alliance, Asiana Airlines offers seamless connectivity and access to a vast network of destinations. Whether you're traveling for business or leisure, Asiana Airlines is committed to delivering top-notch service, with a focus on passenger satisfaction and convenience. Book your next flight with Asiana Airlines and experience the true essence of Korean hospitality.

Contact Information:

• Website: https://flyasiana.com/
• Customer Service International Number: +82 2 2669 8000
• Headquarters Address: Asiana Town, 47 Osae-dong, Gangseo-gu, Seoul 07505, South Korea