Reimbursement and Compensation: Lumiwings
At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. If you were flying in or out of Europe you could be owed up to £520 (€600) per person, thanks to EU air passenger rights laws. Click below to start checking how much you're entitled to in Lumiwings delay compensation and Lumiwings cancellation compensation. Our expert team is ready to help you claim it.
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Lumiwings Flight Cancellation Compensation
Regardless of whether you're at home or abroad when you find out about your Lumiwings flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Lumiwings should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Lumiwings canceled flight compensation to help make up for the disruption.
Under EU regulations, Lumiwings should pay passengers up to £520 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Exceptions:
Lumiwings will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Lumiwings flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Lumiwings Flight Delay Compensation
Whenever you're kept waiting by Lumiwings flight delays, it's worth checking whether you're entitled to compensation for your time. If Lumiwings is responsible for the delay, EU regulations say that passengers are owed up to £520 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Lumiwings will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Lumiwings flight delay compensation claims with the exact delay time.
Exceptions:
Airlines like Lumiwings do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
What do EU Air Passenger Rights Say?
UK 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.
Travelers are allowed to claim for past flights under UK 261 — often you can still claim for flights in the past 3 years.
The regulation applies to all flights that depart from a European airport, but as Lumiwings is a European airline, passengers are given extra protection by UK 261, and flights into Europe are covered too, even when they depart from outside the EU.
Which Lumiwings Flights are Covered by UK 261?
Covered by UK 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
How Much Lumiwings Flight Compensation?
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to £220 (€250) per person |
Internal EU flights over 1,500 km | Up to £350 (€400) per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to £350 (€400) per person |
Non-internal EU flights over 3,500 km | Up to £520 (€600) per person |
Table shows values in € as specified in UK 261
As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.
About Lumiwings
Lumiwings is a European airline company offering a diverse range of flight services. With a modern fleet comprising of Airbus A319 and A320 aircraft, Lumiwings ensures a comfortable and safe journey for its passengers. Operating across a growing network of destinations, Lumiwings connects travelers to various European cities, including popular tourist hotspots and business hubs. The airline's most important hubs are located in Italy and Greece, providing convenient connections for both leisure and business travelers. Lumiwings prides itself on delivering exceptional
Contact Information:
- Website: https://www.lumiwings.com/
- Customer Service International Number: +30 210 300 60 00
- Email: [email protected]
- Headquarters Address: Lumiwings, 12 Zisimopoulou Street, 145 61 Kifissia, Athens, Greece
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