Reimbursement and Compensation: Shanghai Airlines
It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £520 (€600) per person in Shanghai Airlines compensation. That's because of an EU law which allows passengers to claim flight cancellation or Shanghai Airlines delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Shanghai Airlines simple!
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Shanghai Airlines Flight Delay Compensation
Any Shanghai Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.
But more than that, if Shanghai Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.
So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Shanghai Airlines flight delay compensation. Don’t miss out on up to £520 per person.
We make claiming compensation for Shanghai Airlines flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.
Shanghai Airlines Canceled Flight Compensation
In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
If there's any Shanghai Airlines flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Shanghai Airlines flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Shanghai Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Shanghai Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
Flight Compensation and Air Passenger Rights
Even though Shanghai Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Shanghai Airlines are protected by UK 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Shanghai Airlines cancellation compensation, or overbooking compensation if Shanghai Airlines is responsible for the issue.
Unfortunately, the same protections don't apply for flights going the other way. Shanghai Airlines passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
Which Shanghai Airlines Flights are Covered by UK 261?
|Covered by UK 261
|Flights departing EU airports
|Flights arriving at EU airports
How Much Shanghai Airlines Flight Compensation?
Table shows values in € as specified in UK 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
About Shanghai Airlines
Shanghai Airlines is a renowned Chinese airline company offering domestic and international flights. With a fleet size of over 100 aircraft, including Boeing and Airbus models, Shanghai Airlines ensures a comfortable and safe travel experience for its passengers. Operating from its main hubs at Shanghai Pudong International Airport and Shanghai Hongqiao International Airport, the airline connects travelers to numerous destinations across Asia, Europe, and North America. Whether you are planning a business trip or a leisure vacation, Shanghai Airlines provides reliable and efficient air transportation services.
- Website: https://www.shanghai-air.com/
- Customer Service International Number: +86 21 95530
- Headquarters Address: Shanghai Airlines, Shanghai Hongqiao International Airport, 2550 Hongqiao Road, Shanghai, China
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