Reimbursement and Compensation Guide: Neos Air

AirHelpAirlines
NO

Having helped over 16 million passengers, AirHelp is the leading air passenger rights organization in the world. We help you get up to £520 (£520) per person in Neos Air delay compensation or Neos Air cancellation compensation, stress-free.

Check Compensation

Your right to Neos Air Flight Compensation

Whenever a flight is delayed or canceled it can completely ruin your travel plans. Not only do you end up wasting long hours at the airport, but it can also come with unexpected expenses such as having to buy food and other essentials while you wait. Plus, you’re also likely to miss out on scheduled events or important meetings at your destination.

Delayed or canceled flight with Neos Air? Find out if you're owed up to £520 in compensation

All airlines

All countries

No win, no fee


Neos Air Canceled Flight Compensation

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Neos Air can't offer an acceptable replacement. Additionally, for any Neos Air flight cancellation less than 14 days before the flight, passengers may also be eligible for Neos Air flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Neos Air no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Neos Air also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to £520 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

All airlines

All countries

No win, no fee


Flight Compensation and Air Passenger Rights

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Neos Air Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to £220 per person
Internal EU flights over 1,500 kmUp to £350 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to £350 per person
Non-internal EU flights over 3,500 kmUp to £520 per person

Table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Neos Air flight was canceled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

About Neos Air

Use AirHelp to claim your compensation

All airlines

All countries

No win, no fee


AirHelp has been featured in:

The Mirror logoThe Express logoThe Daily Mail logoUK Business Insider logo
APRA

AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

Copyright © 2022 AirHelp

Check Compensation

All airlines