Reimbursement and Compensation: Neos Air

Were you affected by Neos Air flight delays and cancellations? If so, you could be eligible to get up to £520 per person.

According to Neos Air’s latest on time performance, there were 480 flight departures over 24 hours, 8.75% of which departed on time.

How many flights were delayed today?

• Our latest data shows that over a 24-hour period, 4 Neos Air flights were delayed 3 hours or more.

• Of domestic flights, 0.00% were delayed over 3 hours. That rate was 1.07% for international flights.

• Passengers who arrive at their destination over 3 hours late could be owed compensation. Check your flight.

Neos Air Flight Delay Compensation

Whenever you're kept waiting by Neos Air flight delays, it's worth checking whether you're entitled to compensation for your time. If Neos Air is responsible for the delay, EU regulations say that passengers are owed up to £520 per person when they're delayed by 3 hours or more.

When you're claiming flight delay compensation, Neos Air will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Neos Air flight delay compensation claims with the exact delay time.

Exceptions:
Airlines like Neos Air do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

You can learn more about what is and isn't included on our flight delay compensation page.

How many Neos Air flights were canceled today?

• Recent data show that Neos Air has cleared 41 within 24 hours.

• 2.83% of domestic flights and 10.16% of international flights have been canceled.

• Has your flight been canceled with less than 14 days notice from the scheduled departure date? You may be entitled to compensation up to £520. Check here.

Flight Cancellation Compensation Neos Air

In the event of a Neos Air flight cancellation, European laws on air passenger rights are clear: Neos Air must offer you alternative transportation to get to your destination or, if you prefer, a refund.

In addition, if you received a notice regarding cancellation less than 14 days before departure, you may also be able to claim compensation up to £520 per person.

In general, when Neos Air cancels flights, it will attempt to rebook passengers directly onto another flight at no additional cost. You can request other changes if the alternative flight that is offered does not work for you or if you no longer want to take that trip.

If Neos Air can book you a new flight that lands at a similar time to your original flight, it is not required to pay any compensation. This is correct, because you will arrive at your destination with minimal disruption to your plans. However, in many cases, passengers whose flights are canceled at the last minute have the right to file a claim against Neos Air for compensation.

All this applies unless the flight cancellation was caused by an event beyond the control of Neos Air, such as bad weather conditions or an accident at the airport. These events are referred to as exceptional circumstances.

Find out more about your right to compensation for a canceled flight here.

Because Neos Air is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.

The EC 261 Regulation grants passengers the right to claim compensation when they have experienced delayed, cancelled or overbooked flights, through no fault of their own. Passengers can also claim previous flights. Often you can still claim flights from the past 3 years.

Which Neos Air flights are covered by EC Regulation 261?

The table shows values in € as specified in EC Regulation 261

As with any law, there are exceptions and special circumstances that may affect any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.

Flight statistics: delays and cancellations of Neos Air

Punctuality of Neos Air (24 hours):

Total flights: 480
On-time flights: 42
Punctuality rate: about 8.75% of all flights were on time
Long delays (greater than 3 hours): 4
Flight cancellations: 41

The number of flights shown is an estimate based on internal and third-party databases.