Reimbursement and Compensation: Srilankan Airlines
It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £520 (€600) per person in Srilankan Airlines compensation. That's because of an EU law which allows passengers to claim flight cancellation or Srilankan Airlines delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Srilankan Airlines simple!
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Srilankan Airlines Flight Delay Compensation
Any Srilankan Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.
This law, known as UK 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.
But more than that, if Srilankan Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.
So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Srilankan Airlines flight delay compensation. Don’t miss out on up to £520 per person.
We make claiming compensation for Srilankan Airlines flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.
Srilankan Airlines Canceled Flight Compensation
In Europe, UK 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.
If there's any Srilankan Airlines flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Srilankan Airlines flight cancellation compensation, up to £520 per person.
That's unless there were some kind of extraordinary circumstances which gave Srilankan Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.
Airlines like Srilankan Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.
Flight Compensation and Air Passenger Rights
Even though Srilankan Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Srilankan Airlines are protected by UK 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Srilankan Airlines cancellation compensation, or overbooking compensation if Srilankan Airlines is responsible for the issue.
Unfortunately, the same protections don't apply for flights going the other way. Srilankan Airlines passengers who land in the EU are not covered by UK 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
Which Srilankan Airlines Flights are Covered by UK 261?
|Covered by UK 261
|Flights departing EU airports
|Flights arriving at EU airports
How Much Srilankan Airlines Flight Compensation?
Table shows values in € as specified in UK 261
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
About Srilankan Airlines
SriLankan Airlines, the national carrier of Sri Lanka, is a renowned airline company providing exceptional service and connectivity to passengers worldwide. With a diverse fleet of modern aircraft, including Airbus A320s, A321neos, and A330-200s, SriLankan Airlines ensures a comfortable and safe journey for its passengers. Operating with a vast network, SriLankan Airlines serves over 100 destinations across Asia, Europe, the Middle East, and Australia. Whether you're planning a business trip or a leisurely getaway, SriLankan Airlines offers convenient flights to popular destinations like London, Dubai, Singapore, and Sydney. As the airline's primary hub, Bandaranaike International Airport in Colombo serves as a gateway to the world, providing seamless connections and easy transfers for travelers. With its exceptional on-time performance and award-winning service, SriLankan Airlines has established itself as a preferred choice for air passengers seeking quality and reliability.
- Website: https://www.srilankan.com/
- Customer Service International Number: +94 19733 5555
- Email: [email protected]
- Headquarters Address: SriLankan Airlines, Airline Centre, Bandaranaike International Airport, Katunayake, Sri Lanka
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