Reimbursement and Compensation: Nordwind

While Nordwind isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Nordwind compensation payout.

With any Nordwind flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was canceled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to £520 per person in compensation.

If Nordwind was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Nordwind canceled flight compensation is to use our free compensation calculator.

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Nordwind flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to £520 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Nordwind flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Nordwind staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Nordwind claim.

Europe's air passenger rights, UK 261, are among the most comprehensive in the world. They are designed to ensure airlines like Nordwind take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by UK 261. However, as Nordwind is not a European airline, they do not need to pay UK 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Nordwind Flights are Covered by UK 261?

Table shows values in € as specified in UK 261

All paying passengers are treated equally by UK 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Nordwind Airlines is a reputable Russian airline that offers a wide range of domestic and international flights. With a fleet of modern and well-maintained aircraft, Nordwind ensures a comfortable and safe travel experience for its passengers. The airline operates to a vast number of destinations, both within Russia and abroad, making it a convenient choice for travelers. Some of Nordwind's most important hubs include Moscow's Sheremetyevo International Airport and Domodedovo International Airport, as well as St. Petersburg's Pulkovo Airport. Whether you're planning a business trip or a leisurely getaway, Nordwind Airlines is committed to providing excellent service and competitive fares. Book your next flight with Nordwind and enjoy a seamless journey.

Contact Information:

• Website: https://www.nordwindairlines.ru/
• Customer Service International Number: +7 495 730 45 77
• Headquarters Address: Nordwind Airlines, Building 1, 12 Bldg, 18, Korp. 1, Vilis Latsis Street, Moscow, 125315, Russia