Refunds, Reimbursement, and Compensation: United Airlines

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"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or cancelled. But for European departures at least you might be able to get your money back as well as claim flight delay or United Airlines cancellation compensation under a law known as EC 261. In some circumstances, you could be owed as much as $700 (€600) per person, in addition to a full refund of your flight ticket.

Find out how much United Airlines flight compensation you're owed.

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United Airlines Flight Cancellation Compensation

While United Airlines isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair United Airlines compensation payout.

With any United Airlines flight cancellation, you'll be offered an alternative flight to your destination, or you can get your money back with a full refund if that's what you'd prefer. But in addition, if your flight was cancelled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to $700 per person in compensation.

If United Airlines was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed United Airlines cancelled flight compensation is to use our free compensation calculator.

Delayed or cancelled flight with United Airlines? Find out if you're owed up to $700 in compensation

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United Airlines Flight Delay Compensation

If you've been on a late flight departing from a European airport, it's worth checking if you're owed United Airlines flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to $700 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those United Airlines flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by United Airlines staff, or a maintenance issue, you're entitled to make a flight delay compensation United Airlines claim.

Claim up to $700 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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What's Covered Under EU Air Passenger Rights?

Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like United Airlines take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by EC 261. However, as United Airlines is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which United Airlines Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much United Airlines Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to €250 per person
Internal EU flights over 1,500 kmUp to €400 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

All paying passengers are treated equally by EC 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my United Airlines flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.

About United Airlines

Welcome to United Airlines, the leading airline for passengers seeking excellent service, safety, and comfort. With over 90 years of experience in the aviation industry, we have become a trusted name in air travel, offering flight services to destinations across the globe. Our modern fleet of aircraft is equipped with the latest technology and amenities to ensure you have a comfortable and memorable travel experience. We pride ourselves on providing exceptional customer service, from the moment you book your flight to your arrival at your destination. Our commitment to safety is unmatched, and we adhere to the highest standards to ensure your peace of mind. Join our MileagePlus program and earn rewards for your loyalty with us. Book your flight with United Airlines today and discover the world in comfort and style. Contact Information: - Website: united.com - Customer Service: 1-800-864-8331 - Social Media: Twitter, Facebook, Instagram - MileagePlus Program: 1-800-421-4655

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