Air France - Flight Delays and Cancellations
Whether you’ve had a delayed flight or canceled flight, you’ve come to the right place for information on how to get the Air France compensation you deserve. At AirHelp, we strive to take the burden off of air passengers whose flight experience has been disrupted by helping them get the compensation they are entitled to.
Continue reading to learn how we can help you get the compensation you deserve and how to enforce your flight rights.
Air France Compensation
In general, Air France will do all they can to ensure that any flights they are operating are free of issues – unfortunately, Air France flight delays and cancellations happen.
Naturally, the airline tries to make every effort to stick to their advertised schedules, but sometimes things don’t go according to plan. When a flight does take an unexpected turn (if it even gets off of the ground, that is), AirHelp is often a negative air travel experience’s silver lining. That’s because, when you have suffered a flight mishap and the airline is at fault, we help you get the Air France compensation you deserve from the airline.
Just enter your flight details into our free flight delay compensation calculator, and it will inform you of whether you are eligible to make a claim. The calculator is also a helpful resource for showing you how much the airline owes you in both Air France delay compensation or canceled flight compensation.
Air France Delay Compensation
Under EU regulation, EC 261 – which protects the rights of air passengers – a good number of flight delays are eligible for compensation, especially if the delay is a lengthy one.
Probably the most important factor, according to the legislation, is that passengers are entitled to Air France flight delay compensation if their flight arrived at the final destination 3 hours or more after the scheduled estimated time of arrival.
There are plenty of other factors that also determine whether you are eligible for claiming cash compensation for a flight delay. For instance, certain perks offered by the airline, like a voucher, could actually waive your right to Air France delay compensation. This is why it’s very important to be careful and not sign any documents offered to you by an airline when there has been a flight issue without first reading the fine print.
If you want to avoid the hassle of working out if your Air France flight delay qualifies for delay compensation – our easy-to-use compensation calculator will do all the grunt work for you. And if our compensation checker confirms that you are indeed eligible for compensation for your flight mishap – our team of trusted industry experts can help you with your claim at each step of the way, making your life a whole lot easier.
Air France Flight Cancellation Compensation
Under EU regulation, if you are an Air France passenger and your flight is canceled, plus:
- You were not informed of your flight’s cancellation.
- You were informed of the cancellation less than 14 days before departure.
- You weren’t offered a rerouting option.
You could be eligible for Air France canceled flight compensation.
Generally speaking, when Air France cancels flights, the airline will attempt to rebook passengers onto another flight at no additional charge. In fact, in most cases of canceled flights, Air France will automatically try and rebook you onto another flight. You are entitled to request further changes if the alternative flight doesn’t work for you, or if you no longer wish to travel that route.
However, the situation is different if you need to cancel your flight. There is no compensation owed to you if it is your decision to cancel your flight. Tickets can usually be rebooked on Air France’s website. You may be asked to pay a rebooking fee and a handling charge, depending on the type of ticket you purchased. If you rebook a ticket that turns out to be more expensive than your original flight, you’ll need to pay the difference. As a general rule, as long as there are still seats available, you can usually rebook your ticket in the same fare class or higher.
How is Air France Compensation Calculated?
A popular misconception about Air France compensation is that the amount of compensation you are owed depends on the price of your ticket. It doesn’t! According to EC 261, which protects air passenger rights, the amount of Air France compensation you are owed when you’ve suffered a flight delay is based on the distance of your flight.
Our helpful chart breaks down what you are owed based on the distance of your flight. The currency is given in Euros because EC 261 is an EU legislation.
And remember, when in doubt of how much Air France compensation you are owed, you can follow this link to our free compensation checker and find out in just minutes how much you are entitled to for your Air France flight disruption.
- €250 for flights delayed three hours or more, in which the total flight distance is less than 1,500 km.
- €400 for flights delayed three hours or more, in which the total flight distance is between 1,500 km and 3,500 km (or more than 1,500 km within the EU.)
- €300 for flights delayed between three and four hours.
- €600 for flights delayed more than four hours, in which the total flight distance is more than 3,500 km (or between an EU and non-EU airport.)
If your flight is delayed five hours or more, by law, the airline has to give you:
- A full refund for the flight.
- A full refund for other flights in that same reservation which you won’t be able to make.
- A flight back to your original point of departure (the first airport you departed from.)
- Food and drinks.
- Access to phone calls and e-mail.
- Accommodation if you're delayed overnight, as well as transportation between the airport and the hotel.
When Are You Not Entitled to Air France Compensation?
According to EU legislation, there are some circumstances in which a delay or cancellation will not lead to Air France delay compensation.
This is when the delay or cancellation is due to extraordinary circumstances: which are loosely defined as scenarios beyond an airline’s control. These situations include, but are not limited to: lightning strikes, medical emergencies, and strikes by airport or air traffic control staff.
However, if the airline staff members strike, then the affected flight qualifies for compensation because airline management is considered to be responsible for their employees’ behavior.
The same goes for technical difficulties or operational difficulties, these circumstances do not count as extraordinary circumstances. although some airlines will try and explain these away as extraordinary circumstances when a flight delay or cancellation occurs.
That means you are still eligible for Air France flight cancellation compensation/Air France delay compensation. If you are unsure – try our free compensation checker. It’ll easily tell you if you are eligible for Air France compensation.
Air France Lost and Delayed Baggage Compensation
Unfortunately, circumstances like technical problems or bad weather can lead to your baggage getting damaged or not arriving at your destination airport at the same time as you.
Air France Delayed Baggage Compensation
If your baggage arrives later than expected, leading to mild to dire consequences for your journey, you could be entitled to Air France delayed baggage compensation. Read our helpful list, which details the correct action to take and the documents you will need to hang on to in this situation.
Air France Lost Baggage Compensation
If you traveled on Air France and your luggage never arrived at the airport, you could be entitled to Air France lost baggage compensation.
You can find more information about lost baggage on an Air France flight here.
Why Should I Claim my Compensation with AirHelp?
“Each year almost nine million passengers are entitled to compensation for delayed and cancelled flights, as well as denied boarding. Yet, 85% of travelers do not know their rights.
That can mean that only 55% of all passengers worldwide make a claim, even when they know they are entitled to it.
Add to this that 70% of global travelers have never been informed of their passenger rights by an airline, and it’s easy to see why AirHelp is the perfect solution for frustrated, time-is-of-the-essence passengers facing delays that are out of their control. AirHelp offers travelers a hassle-free experience for gaining the compensation that is rightfully theirs.”
I’m very happy of all your help and services! Very professional, easy and fast.
I would fully recommend using AirHelp to anyone who has experienced a cancelled flight. The communication was easy and the money that we were compensated with is now in my account. This is all after the airline refused any sort of compensation or real apology. Excellent work, folks.
About Air France
Air France, stylized as AIRFRANCE, is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance.
Air France Headquarters
Address: 45, rue de Paris / 95747 Roissy CDG Cedex.
Airline IATA Code: AF