Were you affected by Air France flight delays and cancellations? If so, you could be eligible to get up to $700 (€600) per person.
According to Air France’s latest on time performance, there were 2865 flight departures over 24 hours, 86.91% of which departed on time.
Regardless of whether you're at home or abroad when you find out about your Air France flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Air France should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Air France canceled flight compensation to help make up for the disruption.
Under EU regulations, Air France should pay passengers up to $700 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Air France will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Air France flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
No win, no fee
Whenever you're kept waiting by Air France flight delays, it's worth checking whether you're entitled to compensation for your time. If Air France is responsible for the delay, EU regulations say that passengers are owed up to $700 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Air France will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Air France flight delay compensation claims with the exact delay time.
Airlines like Air France do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
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EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.
Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.
The regulation applies to all flights that depart from a European airport, but as Air France is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||✔️ Yes|
Table shows values in € as specified in EC 261
As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.
Air France On-time Performance (24 hours):
Total flights: 2865
Flights on time: 2490
On time rate: approximately 86.91% of all flights were punctual
Long delays (over 3 hours): 5
Flight cancellations: 0
Flight numbers shown are estimates, based on internal databases and third parties.
Air France, stylized AIRFRANCE, is the French national airline based in Tremblay-en-France.
Air France is the French national airline, originally founded in 1933. In 2004, the company joined forces with the Dutch national airline KLM to form the Air France-KLM group. This merger created one of the largest airline conglomerates in the world. Air France is headquartered at Paris Charles de Gaulle airport, with other hubs at Paris-Orly, Lyon and Nice. Air France has an extensive global network, covering nearly 200 locations in North America, South America, Asia and Africa. It is a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance.
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