If you think you might be owed compensation, reimbursement, or a refund by Air France because of flight delays or cancellations, you've come to the right place. We can explain your air passenger rights, and help you get your money. Don't miss out on as much as $700 (€600) per person. Use our free Compensation Calculator to find out what you're entitled to, and get your claim started.
While airlines like Air France make every effort to stick to their advertised schedules, flight delays do happen. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Air France flight delays.
Under an EU law known as EC 261, if an airline causes passengers to arrive at their destination 3 or more hours late, those passengers could get up to $700 in compensation.
There are some extraordinary circumstances which may excuse airlines from paying compensation. Those include situations like bad weather or issues at the airport. But if the delay is a result of technical issues or an airline staff strike, you're likely to be owed compensation under EC 261.
What's more, you generally have up to 3 years to claim with Air France and get your flight delay compensation. All you have to do is type in your flight details and our easy-to-use flight delay compensation calculator will tell you if you are eligible for cash compensation, and our expert team are on hand to help you get it.
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In the event your Air France flight is canceled, Europe's air passenger rights are clear: Air France must offer you an alternative transport to your destination, or a full flight refund if that's what you'd prefer.
In addition, if you were told about the cancellation less than 14 days before you were due to depart you may also be able to claim up to $700 per person in compensation.
Generally speaking, when Air France cancels flights, they'll attempt to rebook passengers straight away onto another flight at no additional charge. You can request further changes if the alternative flight doesn’t work for you, or reimbursement if you no longer wish to travel that route.
If Air France can book you onto a new flight that lands at a similar time to your original they won't have to pay you compensation. This is fair, as you'll get to your destination with minimum disruption to your plans. However in a lot of cases, passengers whose flights are canceled at the last minute have valid claims to Air France canceled flight compensation.
That's unless the cancellation was caused by an event Air France can't be expected to control — something like bad weather conditions, or an incident at the airport. These events are referred to as extraordinary circumstances.
You can learn more about flight cancellation compensation here.
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Because Air France has its headquarters within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
The EC 261 regulation gives passengers the right to claim for compensation when they have suffered delayed, canceled or overbooked flights, which are no fault of their own. Passengers are also entitled to claim for past flights — often you can still claim for flights in the past 3 years.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||✔️ Yes|
Table shows values in € as specified in EC 261
There are exceptions and special circumstances which may impact how much compensation Air France owes in your case. The easiest way to find out what you’re owed is to use our free compensation check.
Cancellations due to Covid-19 are classified as extraordinary circumstances, which means that it falls outside of Air France’s control and is therefore not eligible for compensation. However, you may be entitled to care, which includes free meals and refreshments, access to communication, and hotel accommodation if necessary. If you're not sure if the flight is eligible or do not know the reason behind the delay, the easiest way to check is to submit a claim via AirHelp. You can also contact Air France directly if you prefer.
Not all cancellations due to Coronavirus are entitled to compensation. The easiest way to check if you're eligible, and to claim, is through AirHelp. Our Compensation Check makes it easy to find out if your flight qualifies for compensation, and for how much. After providing the necessary information, AirHelp will take it from there and handle the entire process for you. You can also contact Air France directly if you prefer.
To get a refund for a flight ticket, it is best to talk directly with your airline, with your travel agent, or try to get refunded through your credit card. This is one of the fastest ways to get refunded for a canceled flight. We also provide flight refund assistance if you’re an AirHelp Plus member. Simply sign into your AirHelp Plus account and we’ll request a ticket refund on your behalf. However, response times from the airline may take longer.
Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.
No. Flights canceled due to coronavirus restrictions are extraordinary circumstances and therefore are not eligible for compensation, as the airline is not responsible for the disruption. However, you are still entitled to care — including food and drink, access to communication, and hotel accommodations if necessary.
Yes. If they cancel your flight, they should either refund you, or offer you an alternative flight if you still choose to travel. You can either get a refund through your credit card, or ask your travel agent or airline. If you are an AirHelp Plus member, it is also possible to ask for refund assistance, though this process may take longer.
Air France, stylized as AIRFRANCE, is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France–KLM Group and a founding member of the SkyTeam global airline alliance.
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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
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