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Most Asked Questions
Fees and Payout MethodsIs it safe to share my bank details? Will I still have to pay if the case is lost in court?Can I have my compensation in a different currency?In which currencies do you pay out the compensation?How do your fees compare to other companies in the flight compensation industry?Why is the webform rejecting my SWIFT?
Documents and PrivacyHow do I download or print a document that you sent me?What is a Conditional Fee Agreement (CFA) and how do I sign it?How do I sign a Power of Attorney (PoA) or a Conditional Fee Agreement correctly?What is a Power of Attorney and why do you need it?My Customer Dashboard shows that you received my document. Why do you keep requesting it?I can't login, what can I do?
Air Passenger LawWhat is a diverted flight?What are my rights regarding Coronavirus/Covid-19?What are extraordinary circumstances?Should the airline pay for food and other essentials if my flight is canceled due to coronavirus?I missed my connecting flight - am I entitled to compensation?My flight was canceled - am I entitled to compensation?
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