How do AirHelp’s fees work?

AirHelp offers 2 affordable fee models:

No Win, No Fee, where our fee is based on the compensation we get for you, or a low-cost annual membership: AirHelp Plus.

  • No Win, No Fee

    You receive: Up to 65%


    • Fee based on the amount of compensation we win you

    • Standard Fee: (corresponds to) 35%

    • Legal Action Fee: (corresponds to) +15%

    Check Compensation
  • AirHelp Plus

    You receive: 100%


    • From €19.99 per year

    • Receive all AirHelp services for free

    • Claim as many times as you need

    • Must be purchased before flight disruption

    See our Plans
  • Please note, if your claim falls under Brazilian laws you should refer to our Brazilian Price List


Imagine AirHelp wins you €600 compensation

No Win, No Fee


You receive

€390 | 65%

Our fee

€210 | 35%


Legal Action*

You receive

€300 | 50%

Our fee

€300 | 50%

* Standard +15%


AirHelp Plus

In all cases

You receive

€600 | 100%

Our fee

€0 | 0%


Standard and Legal Action Fees explained

What is included in the standard fee?

Our Standard Fee covers everything involved with getting your compensation in a standard claim.

Our team of 350+ AirHelpers are available to handle every element of your claim, from validating your documents and confirming details against weather and flight reports to putting together a case and negotiating with airlines.

We'll keep you updated every step of the way, and we're also available 24/7 in case you have questions.

What is included in the Legal Action Fee?

If an airline won't cooperate we're prepared to fight for your rights before a court.

Going to court can cost up to €1,000: from lawyers to court fees or official document translations, there are a lot of bills you'll never see. Instead we add a small 15% supplement to help offset these costs.

Remember, we will never take more than 50% of your compensation in our fees. And, if we don't win, you won't have lost a cent.

Why choose AirHelp?

  • Claim by yourself

    • Free

    • Time consuming and stressful

    • Have to deal with complicated airline processes alone

    • Need to learn the law yourself

    • Your time is wasted if you lose


    Claim with AirHelp

    • Affordable set fees

    • We handle the claim for you, including all paperwork and negotiations

    • Specialists in passenger rights and compensation

    • Risk free - nothing to pay if we don’t win you compensation

    • We cover legal costs. Win or lose, AirHelp will pay all legal costs, which can amount to €1,000

    Check Compensation
  • Use a Lawyer

    • Handles the claim for you

    • Costly lawyer and possible court fees

    • Most lawyers aren’t specialized in passenger rights

    • Still have to pay fees if you lose — and you could have to pay the airline's attorney fees too


More about our fees

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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