Get support and compensation for flight issues

AirHelp Plus provides you with access to all AirHelp services, such as confirming eligibility for compensation and claiming compensation for delayed, canceled, and overbooked flights.

AirHelp Plus customers also have access to the following additional services:

• Claiming compensation for damaged or lost luggage.
• Claiming compensation for any additional expenses incurred due to a flight disruption.
• Live chat support before, during, or after a flight disruption.
• Remote doctor’s appointments (with AirHelp Plus Complete).
• Airport lounge access when flights are delayed (with AirHelp Plus Complete).

We will process all claims for AirHelp Plus users free of charge, in line with our terms and conditions.

AirHelp Plus is a prepaid service from AirHelp that gives customers full access to AirHelp’s expertise, should a flight disruption occur.

There are two levels of AirHelp Plus coverage.

Essential:

• All usual AirHelp fees are waived for AirHelp Plus customers.
• Dedicated live chat service offering passengers advice and assistance.
• Professional flight claim services, including claims for delay and cancellation compensation, extra expenses, and luggage issues.

Complete:

• Includes all of the above.
• Remote doctor’s consultations when you travel abroad.
• Airport lounge access when flights are delayed.

AirHelp Plus covers a minimum period of 12 months. You can cancel at any point during the year, and AirHelp Plus will not renew when your current 12-month period ends.

A remote doctor is a way of consulting with a doctor either via video, phone, or instant messenger. Just like when you go to the doctor’s practice, they can diagnose a wide range of issues and issue prescriptions and medical notes.

This service is provided by Telemedico, an intuitive telemedical platform that offers remote consultations with doctors of various specialties via the internet or telephone, with 24/7 service, 365 days a year.

Your membership is active immediately after purchase and lasts for the next 12 months, with annual renewals. To receive benefits such as flight status updates and lounge access you must add your flight details into the dashboard before departure.

Yes, AirHelp Plus is available worldwide and supports all air passengers no matter where they are flying, or where they call home.

We make use of a wide range of international air passenger rights laws including Europe’s Regulation EC 261, the Montreal Convention, and ANAC 400 in Brazil, to ensure we offer all travelers the support and compensation assistance they deserve.

When you purchase the Complete plan from AirHelp Plus you are entitled to airport lounge access whenever your flights are delayed over 1 hour.

In order to use this benefit you must have added your flight details in your dedicated AirHelp Plus dashboard. You’ll have access to this area after you purchase AirHelp Plus.

If your flight is identified as delayed over an hour, you will receive a voucher for free airport lounge access.

Access is subject to lounge availability and opening hours at each airport. If no lounge is available, no alternative will be offered. You can check lounge availability here: https://app.airhelp.com/plus/lounge-finder