Get the support you deserve for flight issues

AirHelp+ provides you with access to all AirHelp services, such as confirming eligibility for compensation and claiming compensation for delayed, canceled, and overbooked flights.

AirHelp+ customers also have access to the following additional services:

• Claiming compensation for damaged or lost luggage.
• Claiming compensation for any additional expenses incurred due to a flight disruption.
• Live chat support before, during, or after a flight disruption.
• Remote doctor’s appointments (with AirHelp+ Complete).
• Airport lounge access when flights are delayed (with AirHelp+ Complete).

We will process all claims for AirHelp+ users free of charge, in line with our terms and conditions.

AirHelp+ is a prepaid service from AirHelp that gives customers full access to AirHelp’s expertise, should a flight disruption occur.

There are two levels of AirHelp+ coverage.

Essential:

• All usual AirHelp fees are waived for AirHelp+ customers.
• Dedicated live chat service offering passengers advice and assistance.
• Professional flight claim services, including claims for delay and cancellation compensation, extra expenses, and luggage issues.

Complete:

• Includes all of the above.
• Remote doctor’s consultations when you travel abroad.
• Airport lounge access when flights are delayed.

AirHelp+ covers a minimum period of 12 months. You can cancel at any point during the year, and AirHelp+ will not renew when your current 12-month period ends.

A remote doctor is a way of consulting with a doctor either via video, phone, or instant messenger. Just like when you go to the doctor’s practice, they can diagnose a wide range of issues and issue prescriptions and medical notes.

This service is provided by Telemedico, an intuitive telemedical platform that offers remote consultations with doctors of various specialties via the internet or telephone, with 24/7 service, 365 days a year.

Your AirHelp+ membership will be active as soon as you add the details of your next flight to your dedicated AirHelp+ area. Your membership will then last 12 months from the departure date of your first flight.

Yes, AirHelp+ is available worldwide and supports all air passengers no matter where they are flying, or where they call home.

We make use of a wide range of international air passenger rights laws including Europe’s Regulation EC 261, the Montreal Convention, and ANAC 400 in Brazil, to ensure we offer all travelers the support and compensation assistance they deserve.

If you purchase AirHelp+ Complete you are entitled to premium lounge access at the airport if your flights are delayed by over 1 hour.

In order to use this benefit you must have added your flight details in your dedicated AirHelp+ area before the scheduled departure time. You’ll have access to this area after you purchase AirHelp+.

If your flight is confirmed to be delayed over an hour, you can make use of the premium lounge facilities at your airport. Pay for lounge entrance at the airport, and we will reimburse you the cost of access (up to €35) — you just need to show us the receipt.

This benefit can be used once per delayed flight, and up to a maximum of 3 times in a year.