About my claim
How does AirHelp enforce my claim?
AirHelp enforces your claim in several ways. We’re responsible for assessing the eligibility of your claim, determining the country and jurisdiction best placed to submit it, and ensuring that we have all the necessary information and documents to claim your compensation to the airline.
If the airline refuses to pay your compensation, we go even further by initiating legal action. This can involve sending formal letters to the airline with the notice that court proceedings might be brought against them if necessary.
What does assigning the right to AirHelp mean?
By assigning your rights to AirHelp, you are transferring the ownership of the claim to us. We need this document to be able to fight for your compensation effectively — it's what enables us to provide our compensation service, negotiate directly with airlines, initiate any legal proceedings, and collect and receive all payments related to the claim. You only pay a fee if we win and it will be deducted from your compensation.
What is an assignment agreement?
An assignment agreement or assignment form is a document in which you agree to assign and transfer the ownership of your claim to AirHelp. That gives us the authority to handle everything from start to finish, collecting and receiving payments related to the claim, and initiating any legal action necessary to obtain your compensation. You only ever pay a fee if we win.
The document may vary depending on the requirements of each country. In Europe, it’s usually called an assignment agreement. In Brazil it’s a proxy. In France and Spain, it's normally called an authority document.
AirHelp says my claim is eligible for compensation. What does that mean?
It means that we think your delayed, canceled, or overbooked flight qualifies for compensation. The amount you’ll receive will vary depending on where you were flying and the circumstances of your disruption. In Europe for example, you can get up to €600.
If you have a flight eligible for compensation, you have the option to either start a claim with AirHelp and let us do all the work on getting your money, or try to claim directly with the airline.
Is there a time limit for making a claim?
The time limit for submitting a claim depends on the country in which the claim is filed. Here’s a quick overview:
European Union
In the EU, you generally have up to 3 years from the date of the flight disruption to submit your claim. However, this varies by country. For example:
Poland: 1 year
Slovakia: 2 years
Latvia: 10 years
Here’s a full list of EU limitation periods by country.
Other countries
Brazil: 5 years for domestic flights, 2 years for international flights
Saudi Arabia: 60 days
Turkey: 2 years
We recommend filing your claim as soon as possible to ensure you get your compensation.
Where can I find my Brazilian court case number?
Once your case is registered in the Brazilian court, you will be given a court case number, which will allow you to track your claim’s progress online. Our Customer Support team will send you your number via email, as we are in direct touch with the local lawyer in Brazil. If you are having difficulties finding your court case number, please contact one of our claims experts via Live Chat.
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