AirHelp Plus

    AirHelp Plus


    Can I receive my AirPayout or AirLuggage payout in a bank account under a different name from the name on my AirHelp Plus membership?

    No. For security reasons, we can only make a bank transfer to the account of the person registered on the AirHelp Plus membership. 


    I registered a trip under my AirHelp Plus Essential membership and later upgraded my subscription to AirHelp Plus Complete. Will my previously registered trip be covered by the insurance benefits of Complete?

    We can only apply your AirHelp Plus Complete insurance benefits to trips added to your dashboard after the upgrade. If you added your trip when you had Essential membership, the trip won’t be covered by the Complete subscription, even if your flight departs after the upgrade date.

    However, it is possible to delete your trip and add it again after you have upgraded to Complete, provided that you do so at least 24 hours before departure, and that your flight hasn’t yet been disrupted.


    What is AirHelp Plus?

    AirHelp Plus is AirHelp’s membership program that helps passengers when they face flight disruptions.

    Members pay no fees when AirHelp secures their compensation. They also benefit from a range of exclusive benefits.

    Get flight compensation the easy way

    • We check if you’re eligible for compensation and get you the money you’re owed by your airline.

    • We’ll claim back money you lost due to disruption (e.g. extra hotel nights or missed excursions; claims over €200 only).

    • We’ll help you claim money for lost, delayed or damaged bags.

    Additional support when flights are delayed or canceled 

    • AirPayout insurance: an extra €100 paid within days of your flight problem.

    • AirLuggage insurance: get €150 for each bag that’s lost or delayed (Complete plan only).

    • Airport lounge access when flights are canceled at the last minute or delayed (Complete plan only)

    • Instant 24/7 advice from our experts.

    Benefits apply for flights taken within a valid membership period. Benefits may vary depending on the plan purchased.


    What are the benefits of purchasing AirHelp Plus?

    • No fees to pay when AirHelp wins you compensation

    • 24/7 live chat support from our team of experts.

    With additional benefits exclusive to members:

    • AirPayout insurance: an extra €100 paid within days of your flight problem.

    • AirLuggage insurance: Get €150 for each bag that’s lost or delayed (with Complete plan).

    • Luggage claims: we’ll check eligibility and help you claim money from the airline when they damage, delay, or lose your bag.

    • Expense claims: We’ll check eligibility and get you back money you lost due to disruption (e.g. extra hotel nights or missed excursions; minimum claim value: €200).

    • Airport lounges: gain access to a comfortable airport lounge if your flight is delayed over 1 hour or canceled less than 6 hours before departure (with Complete plan).

    Benefits may vary depending on the plan purchased.


    What is AirPayout?

    AirPayout is insurance made easy. AirPayout proactively tracks your flight and swiftly pays you €100 for flight issues. This is in addition to compensation from the airline.

    You'll get €100 if any flight on your trip is:

    • Delayed by 3 hours or more on arrival

    • Canceled in the 28 days before departure

    • Diverted

    There's no paperwork or signature required and it lands in your bank account in days. We monitor your flights and notify you when you're eligible for a payout.


    What is AirLuggage?

    AirLuggage is luggage insurance made easy. It protects you against luggage disruptions on future trips. You'll get €150 for each checked-in bag that gets delayed or lost on arrival.


    How can I buy AirHelp Plus?

    There are two ways to purchase AirHelp Plus:

    Annual subscription: This covers a period of 12 months, and applies to all flights departing after you purchase AirHelp Plus and before it expires.
    Buy Annual Membership

    After purchasing your Annual Membership, we’ll process your claims for flights that take place during the 12-month membership period free of charge.

    Per-booking: Our per-booking plan gives you access to all AirHelp claiming services covering a specific booking for which you purchased AirHelp Plus. 

    After purchasing the Per-Booking Plan, we’ll process any claims you submit for the specific booking, free of charge.


    What's an eSIM card?

    An eSIM card is a digital version of a SIM card and means you can enjoy more data when you travel abroad.

    We've partnered with airalo.com so that you can get your hands on data before you travel, easily, and with a discount. Just apply your promocode when you buy it on airalo.com.


    Does AirLuggage cover the bags of my fellow passengers?

    No — AirLuggage only covers bags checked-in under the name of the AirHelp Plus member.


    When do I not get AirPayout insurance?

    AirPayout cannot insure your flight disruption in the following cases:

    • If you do not have a valid booking confirmation or boarding pass. 

    • Your flight was canceled more than 28 days before your scheduled departure. 

    • Your flight was affected as a result of: 

      • Foreign or civil war. 

      • Threat of explosives, radioactive waste, or any other source of radiation. 

      • Declaration of health emergencies such as a pandemic or epidemic. 

      • Any losses, damages, liability, or expense caused by a cyber act or cyber incident. 

    • If an event disrupts air traffic for more than 7 days — examples include strikes, public demonstrations, or extreme weather. In these cases AirPayout will pay for all flight delays and cancellations that occurred within the first 7 days of the air traffic disruption. If your flight falls on the 8th day or later of an ongoing disruption, it will not be covered.


    What currency can I purchase AirHelp Plus in?

    You will pay for AirHelp Plus in Euros. If your bank account is in a different currency, your bank will apply the exchange rate for the purchase.


    How do I submit a claim with AirHelp Plus?

    Simply log into the AirHelp Plus area and follow the prompts to start a claim. Your claim will automatically be processed without any fees.


    Does AirHelp Plus cover my past flights or current claims?

    AirHelp Plus applies to your future flight disruptions, after the date of purchase. If your flight has already been disrupted, or you have already started a claim, AirHelp Plus will not apply. Instead, you will be charged our standard fees should we successfully obtain compensation on your behalf.

    There is one exception: if we assess your previous flight as a good candidate for a Goodwill Claim (that’s a claim which isn’t covered by the law, but where the airline may offer a voucher as a gesture of goodwill). In this case, you may purchase an annual AirHelp Plus membership, which will apply to your future flights, as well as a Goodwill Claim for that specific previous flight.


    What’s included with AirHelp Plus Complete?

    On top of all the Essential benefits, you’ll get:

    • Access to airport lounges when your flights are delayed by 1 hour or more or canceled less than 6 hours before departure.

    • 7 trips protected by AirPayout insurance.

    • 7 trips protected by AirLuggage insurance.


    How do I activate my AirHelp Plus membership?

    If you purchased AirHelp Plus on a per-trip basis for a specific flight, you do not need to do anything to activate the service.

    If you purchased an annual AirHelp Plus your membership is active immediately after purchase and lasts for the next 12 months, with annual renewals. To receive benefits such as AirPayout insurance, flight status updates and lounge access you must add your flight details into the dashboard before departure. 


    How do I cancel my AirHelp Plus membership?

    An annual AirHelp Plus membership covers a minimum period of 12 months. You can cancel at any point during the year, and AirHelp Plus will not renew when your current 12-month period ends.

    To cancel from the AirHelp Plus dashboard, choose “Manage Membership”, then select “Cancel Membership”. You can also cancel your membership by emailing [email protected].

    Cancellations within the first 14 days.

    If you change your mind about joining AirHelp Plus, you can cancel within the first 14 days for a full refund. Just send an email to [email protected]. Please note that we cannot refund AirHelp Plus if you already traveled on flights covered by AirHelp Plus within those 14 days.


    When will I be charged for AirHelp Plus?

    You will be charged the full amount when you buy AirHelp Plus.

    Annual memberships renew automatically, so you will next be charged in a year’s time.


    When does AirHelp Plus renew?

    Annual memberships renew automatically each year, unless you cancel your subscription.
    In most cases, payment will be taken 12 months from the date of purchase, so that your membership continues uninterrupted.


    Is AirHelp Plus available in my country?

    Yes, AirHelp Plus is available worldwide and supports all air passengers no matter where they are flying, or where they call home.

    We make use of a wide range of international air passenger rights laws including Europe’s Regulation EC 261, the Montreal Convention, and ANAC 400 in Brazil, to ensure we offer all travelers the support and compensation assistance they deserve.


    I have AirHelp Plus, but your website rejected my claim - what should I do?

    AirHelp Plus members have a dedicated area for claims. Please log into the AirHelp Plus area and follow prompts to start a claim.

    If you need any further assistance, you can always contact our customer support via the Live Chat feature.


    I have AirHelp Plus but my flight isn’t eligible for compensation - what should I do?

    AirHelp Plus gives you access to our flight claim services free of charge, but whether you are entitled to compensation is dependent on the circumstances of your particular disruption and the applicable international and local laws.

    Ensure that you submit your claim via the AirHelp Plus area, so that we can consider all relevant air passenger laws to try to get you the compensation you deserve.

    Remember that even if your flight isn’t eligible for monetary compensation, you still have access to our other services, such as advice and expertise via Live Chat.


    How can I get the money I was promised by the travel agency when I purchased the insurance?

    Please note that AirHelp Plus is not a travel insurance plan (although depending what plan you have purchased, it may include AirPayout and AirLuggage insurance). 

    AirHelp Plus is AirHelp’s membership program that helps passengers when they face flight disruptions. 

    If you have purchased AirHelp Plus and your flight was delayed or canceled, you may be entitled to money. Go to your AirHelp Plus dashboard to check how much you should receive.


    Can AirHelp apply for a ticket refund on my behalf?

    To obtain a refund for a flight ticket, we recommend you first talk directly to your travel agent or try to claim back the ticket price through your credit card. In our experience that is the fastest way to receive a flight refund.

    If you have tried these options already with no success, we can offer AirHelp Plus members assistance with ticket refunds. We can submit a request for a refund directly with the airline on your behalf, but response times from the airline are longer.


    Can I add fellow passengers to my trip?

    No — AirHelp Plus only covers you, the AirHelp Plus member.

    Passengers traveling with you will need their own membership to access benefits such as AirLuggage insurance and lounge access during disruptions.


    How does AirHelp Plus Complete lounge access work?

    When you purchase the Complete plan from AirHelp Plus you are entitled to airport lounge access whenever your flights are delayed over 1 hour or canceled less than 6 hours before departure.

    In order to use this benefit, you must have added your flight details in your dedicated AirHelp Plus dashboard. You’ll have access to this area after you purchase AirHelp Plus.

    If your flight is identified as disrupted, you will receive a lounge pass.

    Access is subject to lounge availability and opening hours at each airport. You can check lounge availability here. If you don’t use your pass straight away, don’t worry. It will remain valid for 3 months at over 1,100 lounges worldwide.


    Can I bring fellow passengers to the lounge with me?

    Lounge passes are issued for the AirHelp Plus member. They don’t include any fellow passengers.

    Passengers traveling with you may be able to pay for access at the lounge if they don’t have their own AirHelp Plus membership.

    AirHelp has been featured in:

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    AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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