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    How do I know if I’m entitled to compensation?

    Check Compensation

    Fees and Payout Methods

    • Can I have my compensation in a different currency?

      Unfortunately, we can’t process your payment in a different currency other than the available currencies that appear on your Customer Dashboard at the payout stage. The payout methods and currencies vary depending on your country and whether you submitted your claim directly on our website or via one of our travel partners.

    • In which currencies do you pay out the compensation?

      Once we receive your compensation from the airline, we will send you an email asking you to log in to your Customer Dashboard and select your preferred pay out method and currency of the options available for your payout. You will always find either a EUR or USD option depending on your country and whether you submitted your claim directly on our website or via one of our travel partners.

      AirHelp also supports the following local currencies: CZK (Czech Republic), DKK (Denmark), HUF (Hungary), NOK( Norway), PLN (Poland), SEK (Sweden), GBP (UK), CAD (Canada), AUD (Australia), ILS (Israel), MXN (Mexico), and BRL (Brazil), which can be chosen by customers residing in these countries.

    • How do your fees compare to other companies in the flight compensation industry?

      AirHelp’s fees are among the lowest in the industry. Furthermore, we don’t require any upfront payment to submit a claim via our website — we work on a “no win, no fee” basis, so we only get paid when we succeed in securing our customers’ compensations.

    • Will I still have to pay if the case is lost in court?

      AirHelp works on a “no win, no fee”basis. So if we don’t win the case in court, we won’t charge you any fee for our services — that’s part of AirHelp’s promise.

    • Why is the webform rejecting my SWIFT?

      This usually happens if the SWIFT code you provided was for the wrong branch of your bank. The quickest and easiest way to get the correct SWIFT number is by contacting your bank.

    • Can I use someone else's bank details for payout?

      In short, no, this isn’t possible. At AirHelp we take your security incredibly seriously. The Data Protection Laws we follow mean we can only transfer money to the account of the person named as the main claimant on the case.

    • What are your fees?

      AirHelp does not charge any advance payment in order to use our services and we work on a “no win, no fee” basis. If a claim is successfully resolved and our customer receives their compensation we will charge a fixed fee which is based on the amount of compensation claimed.

      You can find all our fees and learn more about our Fee structure in our Price List.

      Typically we will deduct our service fee from the compensation.

      In the event that the airline is uncooperative, we may take your claim to court. Only if we win your case, will we deduct a legal fee and our service fee. The total of these fees will not exceed one half of the compensation amount.
      AirHelp will take care of the entire claim process on your behalf and bear all incurred costs, including lawyers and court fees. Furthermore, if we aren’t successful with getting your compensation you will not be charged anything, regardless of how much work we have carried out on your claim.

    • How and when will I receive my compensation?

      We pride ourselves on providing secure and quick methods to pay out our customers. Once we receive your compensation from the airline, we will send you an email asking you to login to your Customer Dashboard and select your preferred payout method. Please keep in mind that the payout methods may vary depending on your country and whether you submitted your claim directly on our website or via one of our travel partners.

    • How much do I have to pay you?

      AirHelp is dedicated to helping air passengers in every way we can. If we can’t help, we don’t charge any fee whatsoever.

      If we succeed in getting you your compensation, all of our fees are explained in the Price List.

      Typically we will deduct our service fee from the compensation.

      In the event that the airline is uncooperative, we may take your claim to court. Only if we win your case, will we deduct a legal fee and our service fee. The total of these fees will not exceed one half of the compensation amount.

      The fees we charge include every element of the claims process: our communication with the airline, all the professional assistance we provide across multiple channels, and the preparation and undertaking of legal action if necessary. So, once your claim is with us, you sit back and relax. We’ll take care of the rest.

    • What are IBAN and SWIFT numbers and where can I find them?

      IBAN is an internationally agreed system of identifying bank accounts across national borders, it consists of up to 34 alphanumeric characters including a country code, two check digits, your domestic bank account number, branch identifier, and potential routing information.

      A SWIFT or BIC code is a unique identification code for both financial and non-financial institutions used when transferring money between banks, particularly for international wire transfers.

      Since it is essential to have the correct bank details to send your compensation, we advise you confirm both the IBAN and the SWIFT codes with your bank.

    • How much does it cost to get my compensation?

      AirHelp charges no additional fees for any form of payment.

      In some instances, PayPal may charge you for withdrawing the money, and banks may charge for check processing.

      If you want to learn more about the AirHelp Fee policy on transfers, visit our Price List for details.

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