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Airline Worldwide Rankings 2018

AirHelp Score compares each airline with three different criteria to inform you how they perform against their competition. We provide statistics on the quality of amenities, on-time arrivals, and how well they resolve flight delay compensation claims. Let us help you find the right flight for your journey. Air travel is about more than just the price of a ticket.

Top 3 Airlines Worldwide

1 place

Qatar Airways

stars9.08
2 place

Lufthansa

stars8.57
3 place

Etihad Airways

stars8.43

AirHelp Score Global Airline Ranking

AirHelp Score Global Airline Ranking
AirlineScore
Qatar Airways9.08
Lufthansa8.57
Etihad Airways8.43
Singapore Airlines8.33
South African Airways8.31
Austrian Airlines AG dba Austrian8.29
Aegean Airlines8.19
Qantas8.12
Air Malta8.09
Virgin Atlantic8.04
KLM Royal Dutch Airlines8.01
Norwegian8.00
Wizz Air7.95
Flybe7.94
Turkish Airlines7.94
Emirates7.91
El Al Israel Airlines7.90
Aer Lingus7.90
Air Dolomiti7.88
Transavia.com7.88
British Airways7.85
Ethiopian Airlines7.85
American Airlines7.84
Kenya Airways7.79
Luxair7.78
Aeromexico7.78
City Jet7.77
Latam Airlines7.76
LOT Polish Airlines7.75
Air Europa7.70
Eurowings7.70
Croatia Airlines7.69
Swiss7.68
Air France7.67
China Southern Airlines7.65
SAS Scandinavian Airlines7.65
United Airlines7.59
Oman Air7.57
Ukraine International Airlines7.42
Air Canada7.41
Westjet7.39
Air Baltic Corporation7.37
Air Transat A.T.Inc.7.37
Finnair7.37
Icelandair7.36
Garuda Indonesia7.36
Delta Air Lines7.33
Brussels Airlines7.33
Tarom7.31
Saudi Arabian Airlines7.29
Thomas Cook Airlines7.23
Adria Airways7.23
Avianca7.22
Vueling Airlines7.09
Aeroflot Russian Airlines6.97
Czech Airlines6.81
Kuwait Airways6.66
Air India6.61
Asiana Airlines6.41
Tap Portugal6.40
Jet2.com6.37
Thai Airways6.36
Jet Airways6.20
Aerolineas Argentinas6.20
Iberia6.13
Korean Air6.13
Ryanair6.03
Air Mauritius5.99
Easyjet5.66
Pakistan International Airlines5.43
Royal Jordanian Airlines5.13
WOW Air5.04
Delayed or canceled flight? 87% of air passengers don’t know their rights and EUR 5 billion in compensation is left unclaimed every year.Check Compensation

AirHelp Score Airline Rating for largest* airlines in

*By approximate volume of passengers.

AirHelp Score Airline Rating for largest* airlines in United States
AirlineScore
American Airlines7.84
United Airlines7.59
Delta Air Lines7.33

About the AirHelp Score Airline Ranking

On-time arrival statistics

On-Time Performance

We pull each airline’s on-time arrival statistics for the last season to determine how likely they are to arrive on time.

Quality of service

Quality of Service

This rating factors in hundreds of metrics and details to give us a measure of an airline’s quality, both on the ground and in the air.

Efficient and fair handling of claims

Claim Processing

This rating takes into account how efficiently and fairly a carrier handles delay compensation claims, including percentage of claims rejected, as well as turnaround times for processing and payouts.

For more information on our methodology, click here.

AirHelp Score Global Airline Ranking History

AirHelp Score Global Airline Ranking History
AirlineScore
Singapore Airlines8.73
Etihad Airways8.48
Qatar Airways8.46
Austrian Airlines AG dba Austrian8.38
Air Transat A.T.Inc.8.29
Air Dolomiti8.22
British Airways8.14
Virgin Atlantic Airways7.99
Aer Lingus7.97
TUI fly Netherlands7.95
KLM-Royal Dutch Airlines7.94
Air France7.92
Wideroe's Flyveselskap7.91
Air Malta7.89
Emirates7.82
Air Canada7.81
Eurowings7.79
Aeroflot Russian Airlines7.77
Air Baltic Corporation7.76
Transavia.com7.75
Condor Flugdienst7.71
Flybe7.70
Air Caraibes7.70
Icelandair7.66
Croatia Airlines7.65
Swiss International Air Lines7.62
Lufthansa7.61
SAS Scandinavian Airlines7.61
United Airlines7.60
Finnair7.58
Turkish Airlines7.57
Latam Airlines Group7.57
American Airlines7.56
Vueling Airlines7.56
Air Europa7.52
Brussels Airlines7.51
City Jet7.49
Ethiopian Airlines7.48
Olympic Air7.46
Czech Airlines7.45
Air Berlin7.43
LOT - Polish Airlines7.43
Aeromexico7.43
Luxair7.42
Delta Air Lines7.41
Meridiana fly S.p.A.7.40
Westjet7.37
Iberia7.25
Wizz Air7.24
Kenya Airways7.24
TAP Portugal7.21
Tarom7.12
Avianca7.10
NIKI7.01
WOW Air6.93
Alitalia - Compagnia Aerea Italiana Spa6.92
Thai Airways International6.88
Pegasus Airlines6.86
Adria Airways6.84
Edelweiss Air6.69
Ukraine International Airlines6.68
Air Arabia6.59
Air Austral6.55
El Al Israel Airlines6.54
Thomas Cook Airlines DK6.36
Air India6.33
Air Serbia6.24
Saudi Arabian Airlines6.21
Cathay Pacific Airways6.16
Aerolineas Argentinas6.02
Norwegian Air Shuttle5.98
TACV Cabo Verde Airlines5.97
Easyjet5.93
Latam Airlines Brasil5.75
SATA5.71
Royal Jordanian5.67
Jet Airways (india) Ltd5.50
Air China5.48
Gulf Air5.44
Pakistan International Airlines5.31
China Eastern Airlines5.28
Egyptair5.27
Ryanair5.21
Monarch Airlines5.16
Tunisair5.15
SmartWings5.01
Bulgaria Air4.93

NEW * This airline is being ranked for the first time using the AirHelp Score.

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