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AirHelp Score 2019 | Global Airline Rankings
AirHelp Score 2019

Global Airline Rankings

# Airline AirHelp Score Country
1 Qatar Airways 8.23 /10 Qatar
2 American Airlines 8.07 /10 USA
3 Aeromexico 8.07 /10 Mexico
4 SAS Scandinavian Airlines 8.07 /10 Sweden
5 Qantas 8.04 /10 Australia
6 LATAM Airlines 8.01 /10 Chile
7 WestJet 7.96 /10 Canada
8 Luxair 7.90 /10 Luxembourg
9 Austrian Airlines 7.90 /10 Austria
10 Emirates 7.80 /10 United Arab Emirates
11 Flybe 7.75 /10 United Kingdom
12 KLM Royal Dutch Airlines 7.74 /10 Netherlands
13 Singapore Airlines 7.71 /10 Singapore
14 Garuda Indonesia 7.70 /10 Indonesia
15 Virgin Atlantic 7.69 /10 United Kingdom
16 United Airlines 7.66 /10 USA
17 Delta Air Lines 7.65 /10 USA
18 Turkish Airlines 7.63 /10 Turkey
19 Air France 7.60 /10 France
20 LOT Polish Airlines 7.59 /10 Poland
21 Brussels Airlines 7.57 /10 Belgium
22 Wizz Air 7.56 /10 Hungary
23 British Airways 7.54 /10 United Kingdom
24 Lufthansa 7.52 /10 Germany
25 Oman Air 7.44 /10 Oman
26 Etihad Airways 7.35 /10 United Arab Emirates
27 China Southern Airlines 7.30 /10 China
28 Kenya Airways 7.29 /10 Kenya
29 Azul Airlines 7.25 /10 Brazil
30 El Al Israel Airlines 7.24 /10 Israel
31 Olympic Air 7.20 /10 Greece
32 Aeroflot 7.17 /10 Russia
33 Pegasus Airlines 7.15 /10 Turkey
34 Icelandair 7.14 /10 Iceland
35 Iberia 7.14 /10 Spain
36 Swiss International Air Lines 7.12 /10 Switzerland
37 Air India 7.10 /10 India
38 Croatia Airlines 7.07 /10 Croatia
39 Air Canada 7.05 /10 Canada
40 Air China 7.00 /10 China
41 airBaltic 6.97 /10 Latvia
42 Air Europa 6.91 /10 Spain
43 Thai Airways International 6.90 /10 Thailand
44 Air Transat 6.90 /10 Canada
45 Eurowings 6.89 /10 Germany
46 Ethiopian Airlines 6.87 /10 Ethiopia
47 Aer Lingus 6.81 /10 Ireland
48 Aegean Airlines 6.75 /10 Greece
49 Saudia 6.65 /10 Saudi Arabia
50 Air Dolomiti 6.63 /10 Italy
51 Air Malta 6.62 /10 Malta
52 Finnair 6.60 /10 Finland
53 Avianca 6.55 /10 Colombia
54 Jet2.com 6.44 /10 United Kingdom
55 Tarom 6.43 /10 Romania
56 Asiana Airlines 6.42 /10 Republic of Korea
57 China Eastern Airlines 6.35 /10 China
58 Gol Intelligent Airlines 6.31 /10 Brazil
59 Czech Airlines 6.31 /10 Czech Republic
60 Air Mauritius 6.11 /10 Mauritius
61 TAP Air Portugal 6.04 /10 Portugal
62 Vueling Airlines 6.02 /10 Spain
63 Adria Airways 5.98 /10 Slovenia
64 Aerolineas Argentinas 5.97 /10 Argentina
65 Transavia 5.84 /10 Netherlands
66 Laudamotion 5.69 /10 Austria
67 Norwegian 5.67 /10 Norway
68 Ryanair 5.60 /10 Ireland
69 Korean Air 5.49 /10 Republic of Korea
70 Kuwait Airways 5.40 /10 Kuwait
71 easyJet 5.29 /10 United Kingdom
72 Thomas Cook Airlines 5.26 /10 United Kingdom

Best Airlines by Country*

Medal Aeromexico 8.07 /10
Medal American Airlines 8.07 /10
Medal WestJet 7.96 /10

*out of the airlines that operate the most flights in that country.

Best Airlines by Region*

Award Qatar Airways Asia 8.23 /10
Award Austrian Airlines Europe 7.90 /10
Award American Airlines North America 8.07 /10
Award Qantas Oceania 8.04 /10
Award SAS Scandinavian Airlines Scandinavia 8.07 /10
Award American Airlines South America 8.07 /10

*out of the airlines that operate the most flights in that region.

How is the AirHelp Score calculated?

On-Time Performance

We gather arrival and departure statistics for every plane and calculate how many of an airline's flights are on schedule.

Service Quality

We surveyed thousands of air passengers around the world and asked them to rate the food, comfort and crew of their most used airlines.

Claim Processing

This relates to how efficiently airlines handle compensation claims, including how long it takes them to pay out.