AirHelp Score 2022

Global Airline Ranking

See how the world’s airlines compare when ranked by the air passenger rights experts, AirHelp. The AirHelp Score shows you which airlines offer the best service, fly on time, and treat passengers fairly if problems occur. Because air travel is about more than just the price of a ticket.

Also check our Global Airport Ranking

Best airlines for passenger experience

Qatar Airways
Qatar Airways

8.11 / 10

United Airlines
United Airlines

8.07 / 10

Qantas
Qantas

8.02 / 10

Global Airline Ranking

AirlineAirHelp Score
On-Time Performance
Customer Opinion
Claim Processing
1.Qatar Airways8.117.68.97.8
2.United Airlines8.077.97.98.4
3.Qantas8.027.18.38.7
4.Etihad Airways7.988.18.77.2
5.LATAM Airlines7.958.68.17.1
6.Eurowings7.927.57.68.7
7.China Airlines7.767.87.97.6
8.American Airlines7.747.78.07.5
9.Japan Airlines (JAL)7.748.98.95.3
10.Austrian Airlines7.678.07.97.1
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Best airlines by country

Out of the airlines that operate the most flights in that country.

1.

United Airlines

8.07/10

2.

American Airlines

7.74/10

3.

Delta Air Lines

7.36/10

Best airlines by region

Asia

Qatar Airways

8.11/10

Europe

Eurowings

7.92/10

North America

United Airlines

8.07/10

Oceania

Qantas

8.02/10

Scandinavia

SAS Scandinavian Airlines

7.26/10

South America

LATAM Airlines

7.95/10

How is the AirHelp Score calculated?

Learn more →

On-time performance

We gather arrival and departure statistics for every plane and calculate how many of an airline’s flights are on schedule.

Customer opinion

We asked thousands of air passengers around the world to rate the food, comfort, and crew of their most recently used airlines.

Claim processing

This relates to how efficiently airlines handle compensation claims, including how long it takes them to pay out.

Global Airport Ranking

See the ranking →

We also rank the world's best-known airports

See which airports rate highest for on-time performance and facilities

AirHelp is the world no. 1 for flight compensation.

As specialists in air passenger rights, our mission is to help travelers get paid the money they're owed following a delayed or canceled flight. We're available worldwide and provide support in 17 languages. So far, we've helped over 1.3M people get the compensation they deserve.

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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