Price list

1. Service Fee

AirHelp does not charge any Service Fee unless your claim is successful. Our Service Fee is deducted from the compensation you receive from the airlines.
In case of all flights of 1,500 km or less, where the Client is entitled to a compensation of 250 EUR, the Client will pay a Service Fee of 63 EUR, including applicable VAT.
In case of all intra-Community flights of more than 1,500 km and for all flights between 1,500 km and 3,500 km, where the Client is entitled to a compensation of 400 EUR, the Client will pay a Service Fee of 100 EUR, including applicable VAT.
In case of all flights not described above, where the Client is entitled to a compensation of 600 EUR, the Client will pay a Service Fee of 150 EUR, including applicable VAT.
In case of a flight as described above, where the Client is not entitled to EUR 250, EUR 400 or EUR 600, the Client shall pay a Service Fee of 25% of received Flight Compensation, including applicable VAT.

2. Legal Action Fee

The Legal Action Fee is only charged if Legal Action is necessary and will be deducted from your compensation payment in addition to the Service Fee.
In case of all flights of 1,500 km or less, where the Client is entitled to a compensation of 250 EUR, the Client will pay a Legal Action Fee of 63 EUR, including applicable VAT.
In case of all intra-Community flights of more than 1,500 km and for all flights between 1,500 km and 3,500 km, where the Client is entitled to a compensation of 400 EUR, the Client will pay a Legal Action Fee of 100 EUR, including applicable VAT.
In case of all flights not described above, where the Client is entitled to a compensation of 600 EUR, the Client will pay a Legal Action Fee of 150 EUR, including applicable VAT.
In case of a flight as described above, where the Client is not entitled to 250, 400 or 600 EUR, the Client shall pay a Legal Action Fee of 25% of received Flight Compensation, including applicable VAT.

3. Customers from Travel Agencies and other Corporate Agreements

If you have entered into an Agreement with AirHelp via a travel agency or another corporate agreement, the fee structure, payout options, currency conversion and similar might be different depending on the specific level of services provided and individual terms agreed upon. However, in no event will the combined total of the Service Fee and the Legal Action Fee that applies to you exceed the combined total of the Service Fee and the Legal Action Fee as described above.

4. Re-Assignment

A Claim may be re-assigned to the Client pursuant to clause 2.12 of AirHelp’s Terms & Conditions free of charge.

5. Flight Compensation Amount Guarantee

AirHelp guarantees that the Client will always get the right amount of compensation in EUR, despite that AirHelp might be paid in another currency by the airliners and incur fees and FX cost related to receiving the funds. AirHelp will therefore never reduce the EUR amount under EC261 with potential FX cost and bank charges related to receiving the funds.

All compensation is therefore always paid in EUR, unless otherwise specifically requested by the Client and accepted by AirHelp.

This gives the Client transparency on the compensation paid out and the ability to always be able to check that AirHelp have transferred the right amount in accordance with EC261.

6. Free International Bank Transfer

AirHelp will complementary send one Free International Bank Transfer via its commercial partner, Payoneer. There will not be any transaction charges/fees of any type charged by neither Airhelp nor Payoneer. All transaction fees/cost will be complementarily covered by AirHelp. AirHelp will not cover FX cost related to receiving the money in any other currencies than EUR, and the Client must accept and pay the FX charges charged by Payoneer, if the customer ask for a transfer in any other currency than EUR. If the transfer is done in EUR, it will be completely free of any charges from AirHelp and Payoneer.

www.payoneer.com

  • The relevant amount will always be transferred to Payoneer in EUR,
  • It is a requirement that the Client accepts the terms and conditions (incl. price list) of Payoneer. If the Client cannot accept the terms and conditions of Payoneer, the Client will have to select a different method of Payment.
  • If Payoneer rejects the Client, for whatever reason, the Client will have to select a different method of Payment.
  • Payoneer will impose additional FX costs/fees in accordance with their terms and conditions and price list, if the money is withdrawn in any other currency than EUR. The actual cost/fees depend on the services provided by Payoneer and is a contractual matter between the Client and Payoneer only. The Client is recommended to find information on Payoneer’s website and/or contact Payoneer directly to get information on the current rates of the fees/cost imposed by Payoneer.

7. Manual Bank Transfer

Payments will be done in EUR.
 
AirHelp might accept to do payments in other currencies, if requested by the Client. In those cases AirHelp will use the relevant FX rates offered by AirHelp in accordance with internal AirHelp procedures.
 
All bank transfers will be imposed a Bank Transfer Fee of 30 EUR, due to the additional external cost/risk imposed upon AirHelp and the manual handling cost related to the process.
Notes:
i) Only fees related to sending the money will be covered, no fees related to receiving the funds are covered;
ii) Transfers are always done using “economy” wires; no urgent or similar wires are done.

8. Check

All checks will be imposed a Check Fee of 30 EUR, due to the additional external cost/risk imposed upon AirHelp and the manual handling cost related to the process.

By choosing payout by check, customers understand the following:

  • While AirHelp does issue check payouts, they are not recommended. Checks are inherently less secure than our preferred method of bank transfers.
  • Airhelp does not insure, track, or otherwise register mailed checks.
  • Airhelp cannot be responsible for checks that do not reach their destinations, are stolen, or are otherwise lost. Checks cannot be reissued, nor can the payout be reissued in another form, should the check be lost.
  • Airhelp cannot assist in tracking or reclaiming lost checks.
  • AirHelp cannot reissue checks in cases where difficulties arise due to insufficient or incorrect data provided by the customer.

9. Change Fee

A change fee of EUR 60 will be imposed each time AirHelp will need to resend any payment of any kind.

10. Value Added Tax (VAT)

All fees and charges stated in this Price List include applicable VAT, unless otherwise specified.

Published: 2015.11.06