Refund, Reimbursement and Compensation: Lufthansa

How many flights were cancelled today?

• According to our most recent data Lufthansa cancelled 216 flights in 24 hours.
• 9.49% of domestic flights and 3.48% of international flights were cancelled.
• If your flight was cancelled and you had less than 14 days notice, you could be owed up to $700 (€600) compensation. Check here.
• See more Lufthansa stats

Lufthansa Flight Cancellation Compensation

Regardless of whether you're at home or abroad when you find out about your Lufthansa flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Lufthansa should find you a new flight, or offer you a full refund.

But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Lufthansa cancelled flight compensation to help make up for the disruption.

Under EU regulations, Lufthansa should pay passengers up to $700 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

Exceptions:
Lufthansa will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Lufthansa flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

How many flights were delayed today?

• Our latest data shows that over a 24-hour period, 2 Lufthansa flights were delayed 3 hours or more.
• Of domestic flights, 0.00% were delayed over 3 hours. That rate was 0.06% for international flights.
• Passengers who arrive at their destination over 3 hours late could be owed compensation. Check your flight.
• See more Lufthansa stats

Lufthansa Flight Delay Compensation

Whenever you're kept waiting by Lufthansa flight delays, it's worth checking whether you're entitled to compensation for your time. If Lufthansa is responsible for the delay, EU regulations say that passengers are owed up to $700 per person when they're delayed by 3 hours or more.

When you're claiming flight delay compensation, Lufthansa will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Lufthansa flight delay compensation claims with the exact delay time.

Exceptions:
Airlines like Lufthansa do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

You can learn more about what is and isn't included on our flight delay compensation page.

EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.

Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.

The regulation applies to all flights that depart from a European airport, but as Lufthansa is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.

Which Lufthansa Flights are Covered by EC 261?

Table shows values in € as specified in EC 261

As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.

Flight Statistics: Lufthansa delays and cancellations

Lufthansa On-time Performance (24 hours):

Total flights: 4403
Flights on time: 2204
On time rate: approximately 50.06% of all flights were punctual
Long delays (over 3 hours): 2
Flight cancellations: 216

Flight numbers shown are estimates, based on internal databases and third parties.

Welcome to Lufthansa, an award-winning airline with a rich history spanning over 60 years. We are renowned for our exceptional services, punctuality, and reliability, with a fleet of state-of-the-art aircraft serving over 300 destinations across the globe. Whether you're traveling for business or leisure, our priority is to ensure you have a comfortable, safe, and stress-free journey. We offer a variety of travel classes to suit your needs, including Economy, Premium Economy, Business, and First Class. With Lufthansa, you can enjoy premium amenities such as in-flight entertainment, delicious meals, and complimentary beverages. Our frequent flyer program, Miles & More, rewards loyal customers with exclusive benefits and discounts. Book your next flight with Lufthansa and experience the ultimate travel experience. For more information about our services, please visit our website or contact our customer service team. Contact Information: - Website: www.lufthansa.com - Customer Service: 1-800-645-3880 - Social Media: Facebook, Twitter, Instagram