Were you affected by Lufthansa flight delays and cancellations? If so, you could be eligible to get up to $700 (€600) per person.
According to Lufthansa’s latest on time performance, there were 3810 flight departures over 24 hours, 15.30% of which departed on time.
Regardless of whether you're at home or abroad when you find out about your Lufthansa flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Lufthansa should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Lufthansa canceled flight compensation to help make up for the disruption.
Under EU regulations, Lufthansa should pay passengers up to $700 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Lufthansa will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Lufthansa flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by Lufthansa flight delays, it's worth checking whether you're entitled to compensation for your time. If Lufthansa is responsible for the delay, EU regulations say that passengers are owed up to $700 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Lufthansa will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Lufthansa flight delay compensation claims with the exact delay time.
Airlines like Lufthansa do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.
Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.
The regulation applies to all flights that depart from a European airport, but as Lufthansa is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||✔️ Yes|
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
Table shows values in € as specified in EC 261
As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.
Lufthansa On-time Performance (24 hours):
Total flights: 3810
Flights on time: 583
On time rate: approximately 15.30% of all flights were punctual
Long delays (over 3 hours): 52
Flight cancellations: 1476
Flight numbers shown are estimates, based on internal databases and third parties.
Deutsche Lufthansa AG, or Lufthansa, is Germany's largest airline and, when combined with its subsidiaries, Europe's largest airline in terms of fleet size and passengers served in 2017.
Lufthansa is Europe's largest airline.
Headquartered in Frankfurt, Lufthansa is one of Europe's leading airlines. Through its main hubs at Frankfurt and Munich airports, the company operates an extensive network of regional routes throughout Germany and Europe, as well as in Asia-Pacific, the Middle East, North America, Latin America and Africa. Lufthansa has a large fleet of narrow- and wide-body aircraft, as well as regional jets. Lufthansa, a publicly traded company, is a founding member of Star Alliance.
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