Refund, Reimbursement and Compensation: Lufthansa

    Refund, Reimbursement and Compensation: Lufthansa

    Were you affected by Lufthansa flight delays and cancellations? If so, you could be eligible to get up to $700 (€600) per person.

    According to Lufthansa’s latest on time performance, there were 2707 flight departures over 24 hours, 87.40% of which departed on time.

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    Lufthansa: Flights canceled today

    How many flights were canceled today?

    • According to our most recent data Lufthansa canceled 14 flights in 24 hours.
    • 2.39% of domestic flights and 0.00% of international flights were canceled.
    • If your flight was canceled and you had less than 14 days notice, you could be owed up to $700 (€600) compensation. Check here.
    • See more Lufthansa stats

    Lufthansa Flight Cancellation Compensation

    Regardless of whether you're at home or abroad when you find out about your Lufthansa flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Lufthansa should find you a new flight, or offer you a full refund.

    But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Lufthansa canceled flight compensation to help make up for the disruption.

    Under EU regulations, Lufthansa should pay passengers up to $700 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

    Exceptions:
    Lufthansa will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

    Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Lufthansa flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

    Delayed or canceled flight with Lufthansa? Find out if you're owed up to $700 in compensation

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    Lufthansa: Flight delays today

    How many flights were delayed today?

    • Our latest data shows that over a 24-hour period, 0 Lufthansa flights were delayed 3 hours or more.
    • Of domestic flights, 0.00% were delayed over 3 hours. That rate was 0.00% for international flights.
    • Passengers who arrive at their destination over 3 hours late could be owed compensation. Check your flight.
    • See more Lufthansa stats

    Lufthansa Flight Delay Compensation

    Whenever you're kept waiting by Lufthansa flight delays, it's worth checking whether you're entitled to compensation for your time. If Lufthansa is responsible for the delay, EU regulations say that passengers are owed up to $700 per person when they're delayed by 3 hours or more.

    When you're claiming flight delay compensation, Lufthansa will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Lufthansa flight delay compensation claims with the exact delay time.

    Exceptions:
    Airlines like Lufthansa do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

    You can learn more about what is and isn't included on our flight delay compensation page.

    Claim up to $700 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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    What do EU Air Passenger Rights Say?

    EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.

    Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.

    The regulation applies to all flights that depart from a European airport, but as Lufthansa is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.

    Which Lufthansa Flights are Covered by EC 261?

     
      Covered by EC 261
    Flights departing EU airports ✔️ Yes
    Flights arriving at EU airports ✔️ Yes

    How Much Lufthansa Flight Compensation?

     
    Distance Compensation
    All flights under 1,500 km Up to €250 per person
    Internal EU flights over 1,500 km Up to €400 per person
    Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
    Non-internal EU flights over 3,500 km Up to €600 per person

    Table shows values in € as specified in EC 261

    As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.

    Flight Statistics: Lufthansa delays and cancellations

    Lufthansa On-time Performance (24 hours):

    Total flights: 2707
    Flights on time: 2366
    On time rate: approximately 87.40% of all flights were punctual
    Long delays (over 3 hours): 0
    Flight cancellations: 14

    Flight numbers shown are estimates, based on internal databases and third parties.


    About Lufthansa

    Deutsche Lufthansa AG, or Lufthansa, is Germany's largest airline and, when combined with its subsidiaries, Europe's largest airline in terms of fleet size and passengers served in 2017.

    Lufthansa is Europe's largest airline.

    Headquartered in Frankfurt, Lufthansa is one of Europe's leading airlines. Through its main hubs at Frankfurt and Munich airports, the company operates an extensive network of regional routes throughout Germany and Europe, as well as in Asia-Pacific, the Middle East, North America, Latin America and Africa. Lufthansa has a large fleet of narrow- and wide-body aircraft, as well as regional jets. Lufthansa, a publicly traded company, is a founding member of Star Alliance.

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