Refunds, Reimbursement, and Compensation: Westjet
"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or cancelled. But for European departures at least you might be able to get your money back as well as claim flight delay or Westjet cancellation compensation under a law known as EC 261. In some circumstances, you could be owed as much as $650 (€600) per person, in addition to a full refund of your flight ticket.
Find out how much Westjet flight compensation you're owed.
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Westjet Flight Cancellation Compensation
While Westjet isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Westjet compensation payout.
With any Westjet flight cancellation, you'll be offered an alternative flight to your destination, or you can get your money back with a full refund if that's what you'd prefer. But in addition, if your flight was cancelled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to $650 per person in compensation.
If Westjet was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.
Because there are these exceptions, the easiest way to check if you're owed Westjet cancelled flight compensation is to use our free compensation calculator.
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Westjet Flight Delay Compensation
If you've been on a late flight departing from a European airport, it's worth checking if you're owed Westjet flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to $650 per person in compensation from their airline.
It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.
One important exclusion is for those Westjet flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.
But if the delay is due to something they can control — such as a strike by Westjet staff, or a maintenance issue, you're entitled to make a flight delay compensation Westjet claim.
Claim up to $650 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.
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What's Covered Under EU Air Passenger Rights?
Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like Westjet take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.
All passengers on a flight departing from a European airport are covered by EC 261. However, as Westjet is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.
Which Westjet Flights are Covered by EC 261?
Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
How Much Westjet Flight Compensation?
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to €250 per person |
Internal EU flights over 1,500 km | Up to €400 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to €400 per person |
Non-internal EU flights over 3,500 km | Up to €600 per person |
The table shows values in € as specified in EC 261
All paying passengers are treated equally by EC 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
Can I get a refund and compensation if my Westjet flight was cancelled due to coronavirus?
Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.
About Westjet
WestJet is a Canadian low-cost airline that operates scheduled flights to over 100 destinations in North America, Central America, the Caribbean and Europe. With a fleet of more than 180 aircraft, WestJet prides itself on offering exceptional service and a comfortable travel experience at affordable prices. Whether you're travelling for business or pleasure, WestJet's friendly cabin crew will ensure your journey is smooth and stress-free. Plus, with a generous baggage allowance and a variety of in-flight entertainment options, you'll have everything you need to make your trip enjoyable. Book your next flight with WestJet and experience the best in affordable air travel. Contact Information: - Phone: 1-888-937-8538 - Email: [email protected] - Address: 22 Aerial Place NE, Calgary, AB, Canada T2E 3J1
Recent delays and cancellations
Date | Flight number | Airline | Route | Status | ||
---|---|---|---|---|---|---|
10/01/2024 | 11:20 PM | WS3000 | Westjet | YYC (YYC) Lethbridge (YQL) | Canceled | Check Compensation |
10/01/2024 | 11:20 PM | WS3047 | Westjet | YYC (YYC) Cranbrook (YXC) | Canceled | Check Compensation |
10/01/2024 | 10:59 PM | DL2940 | Delta Air Lines | ATL (ATL) Detroit (DTW) | Canceled | Check Compensation |
10/01/2024 | 10:55 PM | DL1199 | Delta Air Lines | ATL (ATL) Chicago (ORD) | Canceled | Check Compensation |
10/01/2024 | 10:53 PM | DL3116 | Delta Air Lines | ATL (ATL) Fletcher (AVL) | Canceled | Check Compensation |
10/01/2024 | 10:50 PM | DL2220 | Delta Air Lines | DTW (DTW) Buffalo (BUF) | Canceled | Check Compensation |
10/01/2024 | 10:50 PM | DL2552 | Delta Air Lines | ATL (ATL) Newark (EWR) | Canceled | Check Compensation |
10/01/2024 | 10:45 PM | DL1320 | Delta Air Lines | ATL (ATL) Cleveland (CLE) | Canceled | Check Compensation |
10/01/2024 | 10:41 PM | DL1351 | Delta Air Lines | ATL (ATL) Pittsburgh (PIT) | Canceled | Check Compensation |
10/01/2024 | 10:39 PM | DL2642 | Delta Air Lines | ATL (ATL) Philadelphia (PHL) | Canceled | Check Compensation |
- Canceled
WS3000
•Westjet
Calgary
••Lethbridge
YYC
YQL
Check Compensation10/01/2024
11:20 PM
- Canceled
WS3047
•Westjet
Calgary
••Cranbrook
YYC
YXC
Check Compensation10/01/2024
11:20 PM
- Canceled
DL2940
•Delta Air Lines
Atlanta
••Detroit
ATL
DTW
Check Compensation10/01/2024
10:59 PM
- Canceled
DL1199
•Delta Air Lines
Atlanta
••Chicago
ATL
ORD
Check Compensation10/01/2024
10:55 PM
- Canceled
DL3116
•Delta Air Lines
Atlanta
••Fletcher
ATL
AVL
Check Compensation10/01/2024
10:53 PM
- Canceled
DL2220
•Delta Air Lines
Detroit
••Buffalo
DTW
BUF
Check Compensation10/01/2024
10:50 PM
- Canceled
DL2552
•Delta Air Lines
Atlanta
••Newark
ATL
EWR
Check Compensation10/01/2024
10:50 PM
- Canceled
DL1320
•Delta Air Lines
Atlanta
••Cleveland
ATL
CLE
Check Compensation10/01/2024
10:45 PM
- Canceled
DL1351
•Delta Air Lines
Atlanta
••Pittsburgh
ATL
PIT
Check Compensation10/01/2024
10:41 PM
- Canceled
DL2642
•Delta Air Lines
Atlanta
••Philadelphia
ATL
PHL
Check Compensation10/01/2024
10:39 PM
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