Reimbursement and Compensation: Latam Airlines Group
"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or cancelled. But for European departures at least you might also be able to claim flight delay or Latam Airlines Group cancellation compensation under a law known as EC 261. You could be owed as much as $650 (€600) per person.
Click below to find out how much Latam Airlines Group flight compensation you're owed and how we can help you get it.
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Latam Airlines Group Flight Cancellation Compensation
While Latam Airlines Group isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Latam Airlines Group compensation payout.
With any Latam Airlines Group flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was cancelled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to $650 per person in compensation.
If Latam Airlines Group was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.
Because there are these exceptions, the easiest way to check if you're owed Latam Airlines Group cancelled flight compensation is to use our free compensation calculator.
Delayed or cancelled flight with Latam Airlines Group? Find out if you're owed up to $650 in compensation
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Latam Airlines Group Flight Delay Compensation
If you've been on a late flight departing from a European airport, it's worth checking if you're owed Latam Airlines Group flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to $650 per person in compensation from their airline.
It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.
One important exclusion is for those Latam Airlines Group flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.
But if the delay is due to something they can control — such as a strike by Latam Airlines Group staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Latam Airlines Group claim.
Claim up to $650 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.
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What's Covered Under EU Air Passenger Rights?
Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like Latam Airlines Group take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.
All passengers on a flight departing from a European airport are covered by EC 261. However, as Latam Airlines Group is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.
Which Latam Airlines Group Flights are Covered by EC 261?
Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
How Much Latam Airlines Group Flight Compensation?
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to $270 per person |
Internal EU flights over 1,500 km | Up to $430 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to $430 per person |
Non-internal EU flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261
All paying passengers are treated equally by EC 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.
As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.
Can I get a refund and compensation if my Latam Airlines Group flight was cancelled due to coronavirus?
Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.
About Latam Airlines Group
Welcome to LATAM Airlines Group, the largest airline company in Latin America with a strong presence in the United States and Europe. Our mission is to connect you to the world, providing safe, efficient, and comfortable air travel experiences. With over 1,300 daily flights, we cover more than 140 destinations in 25 countries. We are committed to sustainability, focusing on reducing our environmental impact and supporting local communities through social and cultural initiatives. Our fleet is modern and equipped with state-of-the-art technology, ensuring the highest standards of safety and reliability. Our customer service team is dedicated to making your journey seamless and enjoyable. From check-in to landing, we strive to exceed your expectations and provide you with the best possible experience. Book your next trip with LATAM Airlines Group and enjoy a world-class travel experience. Contact Information: - Website: www.latam.com - Phone: 1-866-435-9526 - Email: [email protected] - Social media: Facebook, Twitter, Instagram, LinkedIn
Recent delays and cancellations
Date | Flight number | Airline | Route | Status | ||
---|---|---|---|---|---|---|
12/12/2024 | 9:05 AM | QF119 | Qantas Airways | Brisbane (BNE) Auckland (AKL) | Delayed | Check Compensation |
12/12/2024 | 8:35 AM | QR405 | Qatar Airways | Amman (AMM) Doha (DOH) | Canceled | Check Compensation |
12/12/2024 | 7:35 AM | JL900 | Japan Airlines | Okinawa (OKA) Tokyo (HND) | Canceled | Check Compensation |
12/12/2024 | 7:05 AM | QF672 | Qantas Airways | Adelaide (ADL) Melbourne (MEL) | Canceled | Check Compensation |
12/11/2024 | 10:55 PM | QF654 | Qantas Airways | Perth (PER) Sydney (SYD) | Canceled | Check Compensation |
12/11/2024 | 9:50 PM | 0Z819 | Latam Airlines Group | Buenos Aires (AEP) Asuncion (ASU) | Canceled | Check Compensation |
12/11/2024 | 9:45 PM | 0Z848 | Latam Airlines Group | Montevideo (MVD) Asuncion (ASU) | Canceled | Check Compensation |
12/11/2024 | 8:56 PM | DL1370 | Delta Air Lines | Orlando (MCO) Raleigh/Durham (RDU) | Delayed | Check Compensation |
12/11/2024 | 8:55 PM | LA3363 | Latam Airlines Group | Salvador (SSA) São Paulo (GRU) | Canceled | Check Compensation |
12/11/2024 | 8:55 PM | LA3363 | Latam Airlines Group | Salvador (SSA) São Paulo (GRU) | Canceled | Check Compensation |
- Delayed
QF119
•Qantas Airways
Brisbane
••Auckland
BNE
AKL
Check Compensation12/12/2024
9:05 AM
- Canceled
QR405
•Qatar Airways
Amman
••Doha
AMM
DOH
Check Compensation12/12/2024
8:35 AM
- Canceled
JL900
•Japan Airlines
Okinawa
••Tokyo
OKA
HND
Check Compensation12/12/2024
7:35 AM
- Canceled
QF672
•Qantas Airways
Adelaide
••Melbourne
ADL
MEL
Check Compensation12/12/2024
7:05 AM
- Canceled
QF654
•Qantas Airways
Perth
••Sydney
PER
SYD
Check Compensation12/11/2024
10:55 PM
- Canceled
0Z819
•Latam Airlines Group
Buenos Aires
••Asuncion
AEP
ASU
Check Compensation12/11/2024
9:50 PM
- Canceled
0Z848
•Latam Airlines Group
Montevideo
••Asuncion
MVD
ASU
Check Compensation12/11/2024
9:45 PM
- Delayed
DL1370
•Delta Air Lines
Orlando
••Raleigh/Durham
MCO
RDU
Check Compensation12/11/2024
8:56 PM
- Canceled
LA3363
•Latam Airlines Group
Salvador
••São Paulo
SSA
GRU
Check Compensation12/11/2024
8:55 PM
- Canceled
LA3363
•Latam Airlines Group
Salvador
••São Paulo
SSA
GRU
Check Compensation12/11/2024
8:55 PM
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