Reimbursement and Compensation: Latam Airlines Group

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"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or cancelled. But for European departures at least you might also be able to claim flight delay or Latam Airlines Group cancellation compensation under a law known as EC 261. You could be owed as much as $650 (€600) per person.

Click below to find out how much Latam Airlines Group flight compensation you're owed and how we can help you get it.

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Latam Airlines Group Flight Cancellation Compensation

While Latam Airlines Group isn't a European airline, whenever they fly in Europe they comply with European regulations. That is good news for any passenger affected by a flight cancellation, as a last-minute cancellation of a European departure may entitle them to a fair Latam Airlines Group compensation payout.

With any Latam Airlines Group flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. But in addition, if your flight was cancelled less than 14 days before you were due to depart a European airport, EU laws say passengers may be entitled to up to $650 per person in compensation.

If Latam Airlines Group was able to offer you an alternative flight that would land at a very similar time to your original, they won't have to pay you compensation. They would also be exempt from paying compensation if there were extraordinary circumstances which made the cancellation necessary. That means anything that is beyond the airline's control, for example, bad weather, a medical emergency, or some form of disruptive event affecting the airport.

Because there are these exceptions, the easiest way to check if you're owed Latam Airlines Group cancelled flight compensation is to use our free compensation calculator.

Delayed or cancelled flight with Latam Airlines Group? Find out if you're owed up to $650 in compensation

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Latam Airlines Group Flight Delay Compensation

If you've been on a late flight departing from a European airport, it's worth checking if you're owed Latam Airlines Group flight delay compensation. That's because under EU law, flights that are delayed by 3 hours or more might be eligible for up to $650 per person in compensation from their airline.

It doesn't matter where you were flying to — what does matter is your arrival time. For compensation, it is the time that you arrived in your destination that's significant, not the time that you took off. So even if you technically departed on time, if you arrived at your destination more than 3 hours late, you may be eligible for compensation.

One important exclusion is for those Latam Airlines Group flight delays that are caused by extraordinary circumstances. This refers to situations that are outside of the airline's control. Common examples are delays caused by bad weather or an air traffic control strike. Because the airline cannot prevent these delays, they shouldn't have to pay compensation for them.

But if the delay is due to something they can control — such as a strike by Latam Airlines Group staff, or a maintenance issue, then you're entitled to submit a flight delay compensation Latam Airlines Group claim.

Claim up to $650 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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What's Covered Under EU Air Passenger Rights?

Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like Latam Airlines Group take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.

All passengers on a flight departing from a European airport are covered by EC 261. However, as Latam Airlines Group is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.

Which Latam Airlines Group Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Latam Airlines Group Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to $270 per person
Internal EU flights over 1,500 kmUp to $430 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to $430 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

All paying passengers are treated equally by EC 261. It doesn't matter where a passenger is from, whether they are an adult or a child, or how much they paid for their ticket — the compensation amounts are the same.

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Latam Airlines Group flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.


About Latam Airlines Group

Welcome to LATAM Airlines Group, the largest airline company in Latin America with a strong presence in the United States and Europe. Our mission is to connect you to the world, providing safe, efficient, and comfortable air travel experiences. With over 1,300 daily flights, we cover more than 140 destinations in 25 countries. We are committed to sustainability, focusing on reducing our environmental impact and supporting local communities through social and cultural initiatives. Our fleet is modern and equipped with state-of-the-art technology, ensuring the highest standards of safety and reliability. Our customer service team is dedicated to making your journey seamless and enjoyable. From check-in to landing, we strive to exceed your expectations and provide you with the best possible experience. Book your next trip with LATAM Airlines Group and enjoy a world-class travel experience. Contact Information: - Website: www.latam.com - Phone: 1-866-435-9526 - Email: [email protected] - Social media: Facebook, Twitter, Instagram, LinkedIn

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

12/12/2024

9:05 AM

QF119

Qantas Airways

Brisbane (BNE)

Auckland (AKL)

DelayedCheck Compensation

12/12/2024

8:35 AM

QR405

Qatar Airways

Amman (AMM)

Doha (DOH)

CanceledCheck Compensation

12/12/2024

7:35 AM

JL900

Japan Airlines

Okinawa (OKA)

Tokyo (HND)

CanceledCheck Compensation

12/12/2024

7:05 AM

QF672

Qantas Airways

Adelaide (ADL)

Melbourne (MEL)

CanceledCheck Compensation

12/11/2024

10:55 PM

QF654

Qantas Airways

Perth (PER)

Sydney (SYD)

CanceledCheck Compensation

12/11/2024

9:50 PM

0Z819

Latam Airlines Group

Buenos Aires (AEP)

Asuncion (ASU)

CanceledCheck Compensation

12/11/2024

9:45 PM

0Z848

Latam Airlines Group

Montevideo (MVD)

Asuncion (ASU)

CanceledCheck Compensation

12/11/2024

8:56 PM

DL1370

Delta Air Lines

Orlando (MCO)

Raleigh/Durham (RDU)

DelayedCheck Compensation

12/11/2024

8:55 PM

LA3363

Latam Airlines Group

Salvador (SSA)

São Paulo (GRU)

CanceledCheck Compensation

12/11/2024

8:55 PM

LA3363

Latam Airlines Group

Salvador (SSA)

São Paulo (GRU)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • QF119

    Qantas Airways

    Delayed

    Brisbane

    Auckland

    BNE

    AKL

    12/12/2024

    9:05 AM

    Check Compensation
  • QR405

    Qatar Airways

    Canceled

    Amman

    Doha

    AMM

    DOH

    12/12/2024

    8:35 AM

    Check Compensation
  • JL900

    Japan Airlines

    Canceled

    Okinawa

    Tokyo

    OKA

    HND

    12/12/2024

    7:35 AM

    Check Compensation
  • QF672

    Qantas Airways

    Canceled

    Adelaide

    Melbourne

    ADL

    MEL

    12/12/2024

    7:05 AM

    Check Compensation
  • QF654

    Qantas Airways

    Canceled

    Perth

    Sydney

    PER

    SYD

    12/11/2024

    10:55 PM

    Check Compensation
  • 0Z819

    Latam Airlines Group

    Canceled

    Buenos Aires

    Asuncion

    AEP

    ASU

    12/11/2024

    9:50 PM

    Check Compensation
  • 0Z848

    Latam Airlines Group

    Canceled

    Montevideo

    Asuncion

    MVD

    ASU

    12/11/2024

    9:45 PM

    Check Compensation
  • DL1370

    Delta Air Lines

    Delayed

    Orlando

    Raleigh/Durham

    MCO

    RDU

    12/11/2024

    8:56 PM

    Check Compensation
  • LA3363

    Latam Airlines Group

    Canceled

    Salvador

    São Paulo

    SSA

    GRU

    12/11/2024

    8:55 PM

    Check Compensation
  • LA3363

    Latam Airlines Group

    Canceled

    Salvador

    São Paulo

    SSA

    GRU

    12/11/2024

    8:55 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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