Reimbursement and Compensation: Azul Airlines

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It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to $650 (€600) per person in Azul Airlines compensation. That's because of an EU law which allows passengers to claim flight cancellation or Azul Airlines delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Azul Airlines simple!

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Azul Airlines Flight Delay Compensation

Any Azul Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Azul Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Azul Airlines flight delay compensation. Don’t miss out on up to $650 per person.

We make claiming compensation for Azul Airlines flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

Delayed or cancelled flight with Azul Airlines? Find out if you're owed up to $650 in compensation

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Azul Airlines cancelled Flight Compensation

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Azul Airlines flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Azul Airlines flight cancellation compensation, up to $650 per person.

That's unless there were some kind of extraordinary circumstances which gave Azul Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Azul Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to $650 in compensation if your flight has been delayed, cancelled, or overbooked within the last 3 years.

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Flight Compensation and Air Passenger Rights

Even though Azul Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Azul Airlines are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Azul Airlines cancellation compensation, or overbooking compensation if Azul Airlines is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Azul Airlines passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Azul Airlines Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Azul Airlines Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to $270 per person
Internal EU flights over 1,500 kmUp to $430 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to $430 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

Can I get a refund and compensation if my Azul Airlines flight was cancelled due to coronavirus?

Generally, no — you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is not eligible for compensation.


About Azul Airlines

Azul Airlines is a Brazilian airline company that offers high-quality air transport services to domestic and international destinations. With a modern fleet of more than 150 aircraft, Azul Airlines provides passengers with comfortable and safe flights, superior in-flight services, and a hassle-free travel experience. As a leader in Brazil's aviation industry, Azul Airlines operates flights to over 100 destinations in Brazil, South America, the United States, and Europe. The airline prides itself on its commitment to customer satisfaction, punctuality, and sustainability. Whether you're traveling for business or leisure, Azul Airlines is dedicated to ensuring your trip is stress-free from start to finish. Book your flight today and experience the Azul difference. Contact Information: - Website: www.voeazul.com.br - Customer Service: 0800 887 1118 - Social Media: @azulinhasaereas (Facebook, Instagram, Twitter)

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

12/11/2024

8:25 PM

AD2945

Azul Airlines

Vitória (VIX)

Campinas (VCP)

CanceledCheck Compensation

12/11/2024

8:20 PM

AD2861

Azul Airlines

Navegantes (NVT)

Campinas (VCP)

CanceledCheck Compensation

12/11/2024

7:40 PM

AD9082

Azul Airlines

Bauru (JTC)

Campinas (VCP)

CanceledCheck Compensation

12/11/2024

7:40 PM

AD9082

Azul Airlines

Bauru (JTC)

Campinas (VCP)

CanceledCheck Compensation

12/11/2024

7:30 PM

AD2635

Azul Airlines

Belo Horizonte (CNF)

Campinas (VCP)

CanceledCheck Compensation

12/11/2024

7:30 PM

AD2635

Azul Airlines

Belo Horizonte (CNF)

Campinas (VCP)

CanceledCheck Compensation

12/11/2024

7:25 PM

UX1026

Air Europa

Paris (ORY)

Madrid (MAD)

CanceledCheck Compensation

12/11/2024

7:25 PM

AD4547

Azul Airlines

São Paulo (GRU)

Belo Horizonte (CNF)

CanceledCheck Compensation

12/11/2024

7:20 PM

AD4533

Azul Airlines

Brasília (BSB)

Belo Horizonte (CNF)

CanceledCheck Compensation

12/11/2024

7:20 PM

AD4533

Azul Airlines

Brasília (BSB)

Belo Horizonte (CNF)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • AD2945

    Azul Airlines

    Canceled

    Vitória

    Campinas

    VIX

    VCP

    12/11/2024

    8:25 PM

    Check Compensation
  • AD2861

    Azul Airlines

    Canceled

    Navegantes

    Campinas

    NVT

    VCP

    12/11/2024

    8:20 PM

    Check Compensation
  • AD9082

    Azul Airlines

    Canceled

    Bauru

    Campinas

    JTC

    VCP

    12/11/2024

    7:40 PM

    Check Compensation
  • AD9082

    Azul Airlines

    Canceled

    Bauru

    Campinas

    JTC

    VCP

    12/11/2024

    7:40 PM

    Check Compensation
  • AD2635

    Azul Airlines

    Canceled

    Belo Horizonte

    Campinas

    CNF

    VCP

    12/11/2024

    7:30 PM

    Check Compensation
  • AD2635

    Azul Airlines

    Canceled

    Belo Horizonte

    Campinas

    CNF

    VCP

    12/11/2024

    7:30 PM

    Check Compensation
  • UX1026

    Air Europa

    Canceled

    Paris

    Madrid

    ORY

    MAD

    12/11/2024

    7:25 PM

    Check Compensation
  • AD4547

    Azul Airlines

    Canceled

    São Paulo

    Belo Horizonte

    GRU

    CNF

    12/11/2024

    7:25 PM

    Check Compensation
  • AD4533

    Azul Airlines

    Canceled

    Brasília

    Belo Horizonte

    BSB

    CNF

    12/11/2024

    7:20 PM

    Check Compensation
  • AD4533

    Azul Airlines

    Canceled

    Brasília

    Belo Horizonte

    BSB

    CNF

    12/11/2024

    7:20 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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