Refund, Reimbursement and Compensation: KLM

How many flights were cancelled today?

• According to our most recent data KLM cancelled 238 flights in 24 hours.
• 0.00% of domestic flights and 6.77% of international flights were cancelled.
• If your flight was cancelled and you had less than 14 days notice, you could be owed up to $700 (€600) compensation. Check here.
• See more KLM-Royal Dutch Airlines stats

KLM Flight Cancellation Compensation

Regardless of whether you're at home or abroad when you find out about your KLM flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that KLM should find you a new flight, or offer you a full refund.

But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim KLM cancelled flight compensation to help make up for the disruption.

Under EU regulations, KLM should pay passengers up to $700 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

Exceptions:
KLM will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no KLM flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

How many flights were delayed today?

• Our latest data shows that over a 24-hour period, 11 KLM flights were delayed 3 hours or more.
• Of domestic flights, 0.00% were delayed over 3 hours. That rate was 0.31% for international flights.
• Passengers who arrive at their destination over 3 hours late could be owed compensation. Check your flight.
• See more KLM-Royal Dutch Airlines stats

KLM Flight Delay Compensation

Whenever you're kept waiting by KLM flight delays, it's worth checking whether you're entitled to compensation for your time. If KLM is responsible for the delay, EU regulations say that passengers are owed up to $700 per person when they're delayed by 3 hours or more.

When you're claiming flight delay compensation, KLM will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up KLM flight delay compensation claims with the exact delay time.

Exceptions:
Airlines like KLM do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

You can learn more about what is and isn't included on our flight delay compensation page.

EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.

Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.

The regulation applies to all flights that depart from a European airport, but as KLM is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.

Which KLM Flights are Covered by EC 261?

Table shows values in € as specified in EC 261

As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.

Flight Statistics: KLM delays and cancellations

KLM On-time Performance (24 hours):

Total flights: 3515
Flights on time: 1934
On time rate: approximately 55.02% of all flights were punctual
Long delays (over 3 hours): 11
Flight cancellations: 238

Flight numbers shown are estimates, based on internal databases and third parties.

Welcome to KLM, the flag carrier airline of the Netherlands! With over 100 years of experience in the aviation industry, we take pride in providing our passengers with exceptional comfort, safety, and on-board services. Our extensive worldwide network covers more than 160 destinations across 70 countries, making us one of the largest airlines in the world. We are committed to sustainability and strive to reduce our carbon footprint by investing in innovative technologies and sustainable fuels. As a member of the SkyTeam alliance, we offer seamless connections and access to more than 1,000 destinations worldwide. Our dedicated staff is always ready to assist you with any inquiries or needs you may have. Book your next flight with KLM and experience our warm Dutch hospitality. Contact Information: - Website: www.klm.com - Customer Service: 1-800-618-0104 - Social Media: Twitter, Facebook, Instagram - Headquarters: Amsterdam, Netherlands