Croatia Airlines Claim
Whether you’ve had a delayed or canceled flight, you’ve come to the right place for information on how to make a Croatia Airlines claim so you get the compensation you deserve.
At AirHelp, we strive to take the burden off of air passengers whose flight experience has been disrupted by helping them get the compensation they are entitled to.
Continue reading to learn how we can help you get the compensation you deserve and how to enforce your flight rights.
Croatia Airlines Claim
If you’re landed on this page, it’s likely that your travel plans have gone awry and you want to make a Croatia Airlines claim.
In general, Croatia Airlines will do all they can to ensure that any flights they are operating are free of issues – unfortunately, flight delays and cancellations happen. And when they occur, it’s logical that you want to know what Croatia Airlines compensation you can get
Naturally, Croatia Airlines tries to make every effort to stick to their advertised schedules, but sometimes things don’t go according to plan. When a flight does take an unexpected turn (if it even gets off of the ground, that is), AirHelp is often a negative air travel experience’s silver lining. That’s because, when you have suffered a flight mishap and the airline is at fault, we help you get the Croatia Airlines compensation you deserve from the airline.
Just enter your flight details into our free flight delay compensation calculator, and it will inform you of whether you are eligible to make a claim.
The calculator is also a helpful resource for showing you how much the airline owes you in both Croatia Airlines delay compensation or canceled flight compensation.
Croatia Airlines Delay Compensation
Under EU regulation, EC 261 – which protects the rights of air passengers – a good number of flight delays are eligible for compensation, especially if the delay is a lengthy one.
Probably the most important factor, according to the legislation, is that passengers are entitled to Croatia Airlines delay compensation if their flight arrived at the final destination 3 hours or more after the scheduled estimated time of arrival.
There are plenty of other factors that also determine whether you are eligible for claiming cash compensation for a flight delay. For instance, certain perks offered by the airline, like a voucher, could actually waive your right to Croatia Airlines delay compensation. This is why it’s very important to be careful and not sign any documents offered to you by an airline when there has been a flight issue without first reading the fine print.
If you want to avoid the hassle of working out if your Croatia Airlines flight delay qualifies for delay compensation – our easy-to-use compensation calculator will do all the grunt work for you. And if our compensation checker confirms that you are indeed eligible for compensation for your flight mishap – our team of trusted industry experts can help you with your claim at each step of the way, making your life a whole lot easier.
Croatia Airlines Flight Cancellation Compensation
Under EU regulation, if you are a Croatia Airlines passenger and your flight is canceled, plus:
- You were not informed of your flight’s cancellation.
- You were informed of the cancellation less than 14 days before departure.
- You weren’t offered a rerouting option.
You could be eligible for Croatia Airlines canceled flight compensation.
Generally speaking, when Croatia Airlines cancels flights, the airline will attempt to rebook passengers onto another flight at no additional charge. In fact, in most cases of canceled flights, Croatia Airlines will automatically try and rebook you onto another flight. You are entitled to request further changes if the alternative flight doesn’t work for you, or if you no longer wish to travel that route.
However, the situation is different if you need to cancel your flight. There is no compensation owed to you if it is your decision to cancel your flight. Tickets can usually be rebooked on Croatia Airline’s website. You may be asked to pay a rebooking fee and a handling charge, depending on the type of ticket you purchased. If you rebook a ticket that turns out to be more expensive than your original flight, you’ll need to pay the difference. As a general rule, as long as there are still seats available, you can usually rebook your ticket in the same fare class or higher.
How is Croatia Airlines Compensation Calculated?
A popular misconception about Croatia Airlines compensation is that the amount of compensation you are owed depends on the price of your ticket. It doesn’t! According to EC 261, which protects air passenger rights, the amount of Croatia Airlines compensation you are owed when you’ve suffered a flight delay is based on the distance of your flight.
Our helpful chart breaks down what you are owed based on the distance of your flight. The currency is given in Euros because EC 261 is an EU legislation.
And remember, when in doubt of how much Croatia Airlines compensation you are owed, you can follow this link to our free compensation checker and find out in just minutes how much you are entitled to for your Croatia Airlines flight disruption.
- €250 for flights delayed three hours or more, in which the total flight distance is less than 1,500 km
- €400 for flights delayed three hours or more, in which the total flight distance is between 1,500 km and 3,500 km (or more than 1,500 km within the EU).
- €300 for flights delayed between three and four hours
- €600 for flights delayed more than four hours, in which the total flight distance is more than 3,500 km (or between an EU and non-EU airport).
If your flight is delayed five hours or more, by law, the airline has to give you:
- A full refund for the flight
- A full refund for other flights in that same reservation which you won’t be able to make
- A flight back to your original point of departure (the first airport you departed from)
- Food and drinks
- Access to phone calls and e-mail
- Accommodation if you're delayed overnight as well as transportation between the airport and the hotel
Why Should I Claim my Compensation with AirHelp?
“Each year almost nine million passengers are entitled to compensation for delayed and canceled flights, as well as denied boarding. Yet, 87% of travelers do not know their rights.
Only 66% of these people will file for the compensation that they are legally owed.
68% of travelers feel that they are not informed by airlines following a flight disruption, so AirHelp is the perfect solution for frustrated, time-is-of-the-essence passengers facing delays which are out of their control. AirHelp offers travelers a hassle-free experience for gaining the compensation that is rightfully theirs.”
I’m very happy of all your help and services! Very professional, easy and fast.
I would fully recommend using AirHelp to anyone who has experienced a cancelled flight. The communication was easy and the money that we were compensated with is now in my account. This is all after the airline refused any sort of compensation or real apology. Excellent work, folks.
About Croatia Airlines
Croatia Airlines is the flag carrier of Croatia, with headquarters in Zagreb. Founded in 1989, it has a fleet size of 14 and covers 38 international destinations. Croatia Airlines is a member of Star Alliance.
Croatia Airlines Headquarters Headquarters
IATA Code: OU