If you’ve experienced flight delays or cancellations with Swiss International Air Lines, you may be entitled to receive up to €600 in compensation per person.
Swiss International Air Lines’s latest on-time performance data reveals that out of 695 flight departures in the last 24 hours, 34.68% departed on time.
Regardless of whether you're at home or abroad when you find out about your Swiss International Air Lines flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Swiss International Air Lines should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Swiss International Air Lines cancelled flight compensation to help make up for the disruption.
Under UK and EU regulations, Swiss International Air Lines should pay passengers up to €600 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Swiss International Air Lines will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Swiss International Air Lines flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by Swiss International Air Lines flight delays, it's worth checking whether you're entitled to compensation for your time. If Swiss International Air Lines is responsible for the delay, both UK and EU regulations say that passengers are owed up to €600 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Swiss International Air Lines will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Swiss International Air Lines flight delay compensation claims with the exact delay time.
Airlines like Swiss International Air Lines do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
Even though Swiss Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Swiss Airlines are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Swiss Airlines cancellation compensation, or overbooking compensation if Swiss Airlines is responsible for the issue. That's in addition to their rights to a flight refund.
Unfortunately, the same protections don't apply for flights going the other way. Swiss Airlines passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261. Distances and amounts are similar under UK law.
There are exceptions and special circumstances which may impact how much compensation
Punctuality of Swiss International Air Lines (24 hours):
Total flights: 695
On-time flights: 241
Punctuality rate: about 34.68% of all flights were on time
Long delays (greater than 3 hours): 4
Flight cancellations: 13
The number of flights shown is an estimate based on internal and third-party databases.
Swiss International Air Lines AG is the national airline of Switzerland that operates scheduled services in Europe and to North America, South America, Africa and Asia. Its main hub is Zurich Airport, with a focal city operation at Geneva Airport..
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