If you’ve experienced flight delays or cancellations with Avianca, you may be entitled to receive up to €600 in compensation per person.
Avianca’s latest on-time performance data reveals that out of 13 flight departures in the last 24 hours, 0.00% departed on time.
Regardless of whether you're at home or abroad when you find out about your Avianca flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Avianca should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Avianca cancelled flight compensation to help make up for the disruption.
Under UK and EU regulations, Avianca should pay passengers up to €600 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Avianca will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Avianca flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by Avianca flight delays, it's worth checking whether you're entitled to compensation for your time. If Avianca is responsible for the delay, both UK and EU regulations say that passengers are owed up to €600 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Avianca will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Avianca flight delay compensation claims with the exact delay time.
Airlines like Avianca do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
Even though Avianca is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Avianca are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Avianca cancellation compensation, or overbooking compensation if Avianca is responsible for the issue.
Unfortunately, the same protections don't apply for flights going the other way. Avianca passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261. Distances and amounts are similar under UK law.
There are exceptions and special circumstances which may impact how much compensation
Punctuality of Avianca (24 hours):
Total flights: 13
On-time flights: 0
Punctuality rate: about 0.00% of all flights were on time
Long delays (greater than 3 hours): 0
Flight cancellations: 0
The number of flights shown is an estimate based on internal and third-party databases.
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