Fly smart with AirHelp Plus

AirHelp Plus provides you with access to all AirHelp services, such as confirming eligibility for compensation and claiming compensation for delayed, canceled, and overbooked flights.

AirHelp Plus customers also have access to the following additional services:

• Claiming compensation for damaged or lost luggage.

• Claiming compensation for any additional expenses incurred due to a flight disruption.

• Live chat support before, during, or after a flight disruption.

• Airport lounge access when flights are canceled at the last minute or delayed (with AirHelp Plus Complete).

We will process all claims for AirHelp Plus users free of charge, in line with our terms and conditions.

AirHelp Plus is a prepaid service from AirHelp that gives customers full access to AirHelp’s expertise, should a flight disruption occur.

There are two levels of AirHelp Plus coverage.

Essential:

• All usual AirHelp fees are waived for AirHelp Plus customers.

• Dedicated live chat service offering passengers advice and assistance.

• Professional flight claim services, including claims for delay and cancellation compensation, extra expenses, and luggage issues.

Complete:

• Includes all of the above.

• Airport lounge access when flights are canceled at the last minute or delayed.

Additionally, you’ll have access to airport lounges when your flights are delayed by an hour or more, including use of the lounge’s standard facilities

AirHelp Plus covers a minimum period of 12 months. You can cancel at any point during the year, and AirHelp Plus will not renew when your current 12-month period ends.

Your membership is active immediately after purchase and lasts for the next 12 months, with annual renewals. To receive benefits such as flight status updates and lounge access you must add your flight details into the dashboard before departure.

Yes, AirHelp Plus is available worldwide and supports all air passengers no matter where they are flying, or where they call home.

We make use of a wide range of international air passenger rights laws including Europe’s Regulation EC 261, the Montreal Convention, and ANAC 400 in Brazil, to ensure we offer all travelers the support and compensation assistance they deserve.

When you purchase the Complete plan from AirHelp Plus you are entitled to airport lounge access in the following circumstances:

• Whenever your flights are delayed over 1 hour.

• Whenever your flights are canceled 6 hours or less before departure, or after your flight was due to depart.

In order to use this benefit you must have added your flight details in your dedicated AirHelp Plus dashboard. You’ll have access to this area after you purchase AirHelp Plus.

If your flight is identified as delayed over an hour or canceled within 6 hours of departure, you will receive a voucher for free airport lounge access.

Access is subject to lounge availability and opening hours at each airport. If no lounge is available, no alternative will be offered. You can check lounge availability here: https://app.airhelp.com/plus/lounge-finder