Relax. Your flights are protected with AirHelp+ membership.

AirHelp+ is AirHelp’s membership program that helps passengers when they face flight disruptions.

Members pay no fees when AirHelp secures their compensation. They also get a range of additional benefits.

Get flight compensation the easy way

• We check if you’re eligible for compensation and get you the money you’re owed by your airline.

• We’ll claim back money you lost due to disruption (e.g. extra hotel nights or missed excursions; claims over €200 only).

• We’ll help you claim money for lost, delayed or damaged bags.

Additional support when flights are delayed or canceled

• AirPayout insurance: an extra €100 paid within hours of your flight problem.

• AirLuggage insurance: get €100 when your bag's lost or delayed.

• Airport lounge access when flights are canceled at the last minute or delayed.

• Instant 24/7 advice from our experts.

Benefits apply for flights taken within a valid membership period. Benefits may vary depending on the plan purchased.

• No fees to pay when AirHelp wins you compensation

• 24/7 live chat support from our team of experts.

• AirPayout insurance: an extra €100 paid within hours of your flight problem.

• AirLuggage insurance: Get €100 for a lost or delayed bag.

• Luggage claims: we’ll check eligibility and help you claim money from the airline when they damage, delay, or lose your bag.

• Expense claims: We’ll check eligibility and get you back money you lost due to disruption (e.g. extra hotel nights or missed excursions; minimum claim value: €200).

• Airport lounges: gain access to a comfortable airport lounge if your flight is delayed over 1 hour or canceled less than 6 hours before departure.

Benefits may vary depending on the plan purchased.

AirPayout is insurance made easy. AirPayout proactively tracks your flight and swiftly pays you €100 for flight issues. This is in addition to compensation from the airline.

You'll get €100 if any flight on your trip is:

• Delayed by 3 hours or more on arrival

• Canceled in the 28 days before departure

• Diverted

There's no paperwork or signature required and it lands in your bank account in hours. We monitor your flights and notify you when you're eligible for a payout.

AirLuggage is luggage insurance made easy. It protects you against luggage disruptions on future trips.

• You'll get €100 if your bag gets delayed or lost on arrival.

• You must obtain a Property Irregularity Report (PIR) number from the lost luggage desk in the airport to be eligible.

• The payout is on top of any money the airline owes you for the luggage problem.

A trip is your complete travel itinerary. This means that 1 trip covers your entire journey, including your outbound flight, return flight, and any connecting flights you may have. If you have a one-way flight, this counts as 1 trip. 

Compensation is the money paid to you by the airline to make up for a flight delay or cancellation. The amount you’re entitled to depends on the regulations that apply to your flight, and if your flight is eligible. AirHelp is an expert in claiming this compensation, but the money is never guaranteed. 



A payout is an additional €100 insurance payout, which you can get on top of compensation because you have extra protection with AirHelp+.

In many cases, you can get both a payout and compensation.

When you purchase AirHelp+ you are entitled to airport lounge access whenever your flights are delayed over 1 hour or canceled less than 6 hours before departure.

In order to use this benefit, you must have added your flight details in your dedicated AirHelp+ dashboard. You’ll have access to this area after you purchase AirHelp+.

If your flight is identified as disrupted, you will receive a lounge pass.

Access is subject to lounge availability and opening hours at each airport. You can check lounge availability here. If you don’t use your pass straight away, don’t worry. It will remain valid for 3 months at over 1,100 lounges worldwide.

An eSIM card is a digital version of a SIM card and means you can enjoy more data when you travel abroad.

We've partnered with airalo.com so that you can get your hands on data before you travel, easily, and with a discount. Just apply your promocode when you buy it on airalo.com.

Yes, AirHelp+ is available worldwide and supports all air passengers no matter where they are flying, or where they call home.

We make use of a wide range of international air passenger rights laws including Europe’s Regulation EC 261, the Montreal Convention, and ANAC 400 in Brazil, to ensure we offer all travelers the support and compensation assistance they deserve.

An annual AirHelp+ membership covers a minimum period of 12 months. You can cancel at any point during the year, and AirHelp+ will not renew when your current 12-month period ends.

To cancel from the AirHelp+ dashboard, choose “Manage Membership”, then select “Cancel Membership”. You can also cancel your membership by emailing [email protected].

Cancellations within the first 14 days.

If you change your mind about AirHelp+, you can cancel within the first 14 days for a full refund. Just send an email to [email protected]. Please note that we cannot refund AirHelp+ if you already traveled on flights covered by AirHelp+ within those 14 days.