Vienna Airport Cancellations - When Do you Get Compensation?

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When your travel plans are ruined by issues like Vienna International Airport flight cancellations or delays, you'll be glad to know that there are laws in place that protect passengers. A European law, EC 261, means that you might be owed up to €600 per person to make up for the disruption. Find out what you're entitled to.

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Air Passenger Rights at Vienna Airport

Vienna International Airport (VIE) is located within the zone covered by EC 261 - that is EU and EEA countries, as well as the 'outermost regions' which include Guadeloupe, Réunion, and the Canary Islands. That means that any passenger departing from Vienna International Airport may be entitled to up to €600 compensation when flights are delayed or canceled. And in some cases when there are similar problems on flights to Vienna International Airport too.

If you did experience Vienna International Airport delays or cancellations, you usually have up to 3 years to claim your compensation.

Which Flights are Covered by EC 261?

RouteEU AirlineNon-EU Airline
Departures from Vienna International Airport to anywhere YesYes
Arrivals at Vienna International Airport from inside EU YesN/A
Arrivals at Vienna International Airport from outside EU YesNo

Did you experience Vienna International Airport cancellations? Find out what compensation you're owed

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Claiming Compensation for Vienna International Airport Flight Cancellations

Looking into Vienna International Airport cancellations brings up a whole range of questions for affected travellers. Under EU law, airlines must take care of their passengers, but must also get them to their intended destination, assuming the passenger still wishes to travel.

Additionally, if the airline canceled your flight less than 2 weeks before you were due to fly, you may be owed up to €600 as well.

Passengers should be aware that there are some exceptions under EU law. One example is if Vienna International Airport had to cancel flights for a reason that was outside of the airline's control. That is classified as extraordinary circumstances and the airline won't have to pay compensation. Typical examples of extraordinary circumstances include dangerous weather conditions at Vienna International Airport, or a strike by air traffic control.

We break down the situations where you are, and aren't, in line for compensation here, but our free compensation check can also tell you in just minutes if your flight cancellation qualifies for compensation.


Compensation for Vienna International Airport Delays

Getting stuck for several hours because of delays in Vienna International Airport isn't just frustrating, it often costs passengers their hard-earned money. Whether that's paying for essential food and drink during your wait, or missing out on pre-planned activities thanks to a late arrival at your destination. That's why it's so important passengers are aware that they may have the right to compensation — up to €600 per person, under EU law.

Although passengers on delayed flights from Vienna International Airport will be counting down the hours until takeoff, when it comes to claiming compensation, it's the delay getting to your destination airport that's important. The right to compensation kicks in when passengers land 3 hours or more after the scheduled time.

Air travellers should know about one key exception: flight delays as a result of extraordinary circumstances. If the flight delay was caused by bad weather conditions, an incident at the airport, or strikes by air traffic control, the airline won't pay compensation in these cases, because these are not situations that they can control.

Flight delay or cancellation at Vienna International Airport? Find out your compensation for free.

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How Much Compensation?

DistanceCompensation
Under 1,500 km Up to €250 per person
Over 1,500 km and within EU Up to €400 per person
Between 1,500 - 3,500 km Up to €400 per person
Over 3,500 km Up to €600 per person

While the law does contain plenty of exceptions and conditions that apply to these compensation amounts, our free Compensation Calculator will quickly tell you just what you're owed.


Cancellations at Vienna International Airport - What to Do

Delays or Vienna International Airport flight cancellations have the potential to ruin holidays. Here’s what you need to do if your flight is affected:

  • Collect proof of the delay or flight cancellation (e.g. emails from the airline, photos of the departure board).

  • Keep all your travel documents.

  • Ask your airline why your flight's been affected.

  • Ask the airline to pay for your meals and refreshments.

  • Pay attention to what the airline offers you — don't sign anything that would waive your right to compensation.

  • Keep all receipts that prove the disruption cost you extra money.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

12/10/2024

8:15 PM

OS859

Austrian Airlines AG dba Austrian

Vienna (VIE)

Tel Aviv-Yafo (TLV)

CanceledCheck Compensation

12/10/2024

2:05 PM

OS871

Austrian Airlines AG dba Austrian

Vienna (VIE)

Tehran (IKA)

CanceledCheck Compensation

12/10/2024

10:20 AM

OS857

Austrian Airlines AG dba Austrian

Vienna (VIE)

Tel Aviv-Yafo (TLV)

CanceledCheck Compensation

12/10/2024

10:20 AM

OS857

Austrian Airlines AG dba Austrian

Vienna (VIE)

Tel Aviv-Yafo (TLV)

CanceledCheck Compensation

12/09/2024

9:10 PM

BA693

British Airways

Vienna (VIE)

London (LHR)

DelayedCheck Compensation

12/09/2024

8:15 PM

OS859

Austrian Airlines AG dba Austrian

Vienna (VIE)

Tel Aviv-Yafo (TLV)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • OS859

    Austrian Airlines AG dba Austrian

    Canceled

    Vienna

    Tel Aviv-Yafo

    VIE

    TLV

    12/10/2024

    8:15 PM

    Check Compensation
  • OS871

    Austrian Airlines AG dba Austrian

    Canceled

    Vienna

    Tehran

    VIE

    IKA

    12/10/2024

    2:05 PM

    Check Compensation
  • OS857

    Austrian Airlines AG dba Austrian

    Canceled

    Vienna

    Tel Aviv-Yafo

    VIE

    TLV

    12/10/2024

    10:20 AM

    Check Compensation
  • OS857

    Austrian Airlines AG dba Austrian

    Canceled

    Vienna

    Tel Aviv-Yafo

    VIE

    TLV

    12/10/2024

    10:20 AM

    Check Compensation
  • BA693

    British Airways

    Delayed

    Vienna

    London

    VIE

    LHR

    12/09/2024

    9:10 PM

    Check Compensation
  • OS859

    Austrian Airlines AG dba Austrian

    Canceled

    Vienna

    Tel Aviv-Yafo

    VIE

    TLV

    12/09/2024

    8:15 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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