Austrian Airlines Compensation
Whether you’ve had a delayed flight or canceled flight with Austrian Airlines, you’ve come to the right place for information on how to get the Austrian Airlines compensation you deserve. At AirHelp we strive to take the burden of air passengers whose flight experience has been disrupted and are entitled to compensation.
Continue reading to learn how we can help you enforce your flight rights.
Austrian Airlines Compensation
Try as they might to ensure every flight experience of their passengers is void of issues – unfortunately, Austrian Airlines flight delays and cancellations happen.
Naturally, Austrian Airlines make every effort to stick to their advertised schedules, but sometimes things don’t go according to plan. When your travel plans take an unexpected turn, AirHelp strives to be the silver lining of air travel. This is because we help you get the Austrian Airlines compensation you deserve from the airline if you have suffered a flight mishap and the airline is at fault.
Just enter your flight details into our free flight delay compensation calculator and it will inform you on whether you are eligible to make a claim and how much the airline owes you in Austrian Airlines delay compensation or canceled flight compensation.
Austrian Airlines Delay Compensation
Under the EU regulation, EC 261 – which protects the rights of air passengers – not all flight delays are eligible for compensation.
According to the legislation, passengers are entitled to Austrian Airlines delay compensation if their flight arrived at the final destination 3 hours after the scheduled estimated time of arrival.
Other factors also determine whether you are eligible for claiming cash compensation for a flight delay. For instance, certain perks offered by the airline like a voucher could waive your right to Austrian Airlines delay compensation. This is why it’s very important to be diligent and not sign any document offered to you by an airline when there has been a flight issue without reading the fine print.
If you want to avoid the hassle of filling out an Austrian Airlines compensation claim form – our easy-to-use compensation calculator will do the grunt work for you. Provided that our compensation checker confirms that you are indeed eligible for compensation for your flight mishap – our team of trusted industry experts will help you with your claim at each step of the way.
Austrian Airlines Flight Cancellation Compensation
Under EU regulation, if you are an Austrian Airlines passenger and your flight is canceled and:
- You were not informed of your flight’s cancellation, or
- You were informed of the cancellation less than 14 days before departure, or
- You weren’t offered a rerouting option
You can be eligible for Austrian Airlines canceled flight compensation.
Generally speaking, when Austrian Airlines cancels flights, the airline will attempt to rebook passengers onto another flight at no additional charge. In fact, in most cases of canceled flights, Austrian Airlines will automatically try and rebook you onto another flight. You can request further changes if the alternative flight doesn’t work for you, or if you no longer wish to travel that route.
The situation is different if you need to cancel your flight. There is no compensation owed if it is your decision to cancel your flight. Tickets can usually be rebooked on Austrian Airlines’ website. You may be asked to pay a rebooking fee and a handling charge, depending on the type of ticket you purchased. If you rebook a ticket that turns out to be more expensive than your original flight, you’ll need to pay the difference. As a general rule, as long as there are still seats available, you can usually rebook your ticket in the same fare class or higher.
How is Austrian Airlines Compensation Calculated?
There is a popular misconception about Austrian Airlines compensation which is the amount of compensation you are owed depends on the price of your ticket. It isn’t. According to EC 261, which elaborates on air passenger rights, the amount of Austrian Airlines compensation you are owed when you’ve suffered a flight delay is based on the distance of your flight.
Our helpful chart breaks down what you are owed based on the distance of your flight. Note that because EC 261 is an EU law, the compensation currency is always paid in Euros.
And remember, when in doubt of how much Austrian Airlines compensation you are owed, you can follow this link to our free compensation checker and find out in minutes how much you are entitled to for your flight disruption.
- €250 for flights delayed three hours or more, in which the total flight distance is less than 1,500 km
- €400 for flights delayed three hours or more, in which the total flight distance is between 1,500 km and 3,500 km (or more than 1,500 km within the EU).
- €300 for flights delayed between three and four hours
- €600 for flights delayed more than four hours, in which the total flight distance is more than 3,500 km (or between an EU and non-EU airport).
If your flight is delayed five hours or more, by law, the airline has to give you:
- A full refund for the flight
- A full refund for other flights in that same reservation which you won’t be able to make
- A flight back to your original point of departure (the first airport you departed from)
- Food and drinks
- Access to phone calls and e-mail
- Accommodation if you're delayed overnight as well as transportation between the airport and the hotel
When Are You Not Entitled to Austrian Airlines Compensation?
According to EU legislation, there are circumstances when an Austrian Airlines flight delay or cancellation will not lead to Austrian Airlines delay compensation.
This is when the delay or cancellation is due to extraordinary circumstances, which is loosely defined as scenarios beyond an airline’s control. These situations include but are not limited to: lightning strikes, medical emergencies, and strikes by airport or air traffic control staff. However, if the airline staff members strike, then the affected flight qualifies for compensation because airline management is considered responsible for their employees’ behavior.
However, note that if an airline explains that a flight delay or cancellation occurs because of “technical difficulties” or “operational difficulties,” these circumstances do not count as “extraordinary circumstances.”
That means you are still eligible for flight cancellation compensation.
Austrian Airlines Lost Baggage Compensation and Austrian Airlines Delayed Baggage Compensation
Unfortunately, circumstances like technical problems or bad weather can lead to baggage getting damaged or not arriving at the destination airport at the same time as the passenger.
Austrian Airlines Lost Baggage Compensation
If you traveled on Austrian Airlines and find out that your luggage never arrived at the airport, you could be entitled to Austrian Airlines lost baggage compensation.
We’ve written an article that gives an easy-to-read list of all the important things to do if your baggage gets bashed up on an Austrian Airlines flight, read the list here.
Austrian Airlines Delayed Baggage Compensation
If your baggage arrives later than expected and leads to dire consequences for your journey, you could be entitled to Austrian Airlines delayed baggage compensation. Read our helpful list of the correct action to take and the documents you will need in this situation.
Why Should I Claim my Compensation with AirHelp?
Each year almost nine million passengers are entitled to compensation for delayed and canceled flights, as well as denied boarding. Yet, 87% of travelers do not know their rights.
Only 66% of these people will file for the compensation that they are legally owed.
68% of travelers feel that they are not informed by airlines following a flight disruption, so AirHelp is the perfect solution for frustrated, time-is-of-the-essence passengers facing delays which are out of their control. AirHelp offers travelers a hassle-free experience for gaining the compensation that is rightfully theirs.
I’m very happy of all your help and services! Very professional, easy and fast.
I would fully recommend using AirHelp to anyone who has experienced a cancelled flight. The communication was easy and the money that we were compensated with is now in my account. This is all after the airline refused any sort of compensation or real apology. Excellent work, folks.
About Austrian Airlines
Austrian Airlines is part of the Lufthansa group, along with Eurowings and Swiss International Airlines. The whole group is the 10th largest in the world. Austrian Airlines is the biggest airline in Austria.
Austrian Airlines Headquarters
Austrian Airlines has its headquarters in Vienna (Austria) with its base operations at the Vienna International Airport. The airline is part of the Star Alliance with other major airlines such as Lufthansa, SAS, and United.
Airline IATA Code: OS
Address: Austrian Airlines AG, Office Park 2, Postfach 100, A-1300 Flughafen-Wien