If you’ve experienced flight delays or cancellations with {{airline}}, you may be entitled to receive up to €600 in compensation per person.
{{airline}}’s latest on-time performance data reveals that out of {{flights}} flight departures in the last 24 hours, {{onTimeRate}} departed on time.
Regardless of whether you're at home or abroad when you find out about your {{airline}} flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that {{airline}} should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim {{airline}} cancelled flight compensation to help make up for the disruption.
Under UK and EU regulations, {{airline}} should pay passengers up to €600 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Exceptions:
{{airline}} will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no {{airline}} flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by {{airline}} flight delays, it's worth checking whether you're entitled to compensation for your time. If {{airline}} is responsible for the delay, both UK and EU regulations say that passengers are owed up to €600 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, {{airline}} will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up {{airline}} flight delay compensation claims with the exact delay time.
Exceptions:
Airlines like {{airline}} do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
Even though Aeroflot is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Aeroflot are protected by EC 261, one of the world's most comprehensive air passenger rights laws.
This gives passengers the right to claim flight delay compensation, Aeroflot cancellation compensation, or overbooking compensation if Aeroflot is responsible for the issue. That's in addition to their rights to a flight refund.
Unfortunately, the same protections don't apply for flights going the other way. Aeroflot passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.
Covered by EC 261 | |
---|---|
Flights departing EU airports | ✔️ Yes |
Flights arriving at EU airports | ❌ No |
Distance | Compensation |
---|---|
All flights under 1,500 km | Up to €250 per person |
Internal EU flights over 1,500 km | Up to €400 per person |
Non-internal EU flights between 1,500 - 3,500 km | Up to €400 per person |
Non-internal EU flights over 3,500 km | Up to €600 per person |
Table shows values in € as specified in EC 261. Distances and amounts are similar under UK law.
There are exceptions and special circumstances which may impact how much compensation
Punctuality of {{airline}} (24 hours):
Total flights: {{flights}}
On-time flights: {{onTimeFlights}}
Punctuality rate: about {{onTimeRate}} of all flights were on time
Long delays (greater than 3 hours): {{dyGt180}}
Flight cancellations: {{cxFlights}}
The number of flights shown is an estimate based on internal and third-party databases.
Air Iceland Reimbursement
Flexflight Reimbursement
Iran Air Reimbursement
Tarom Reimbursement
French Bee Reimbursement
Royal Flight Airlines Reimbursement
Egyptair Reimbursement
Turkish Airlines reimbursement
Canaryfly Reimbursement
Danish Air Transport Reimbursement
Belavia Reimbursement
Twin Jet Reimbursement
Ryanair reimbursement
Air Explore Reimbursement
Aer Lingus Reimbursement
Volaris Reimbursement
Fly One Reimbursement
Atlas Global Reimbursement
Boliviana De Aviacion Reimbursement
Red Wings Airlines Reimbursement
Air Senegal Reimbursement
Unity Air Reimbursement
Thai Airways Reimbursement
Liat Reimbursement
Air Algerie Reimbursement
Air Tahiti Nui Reimbursement
Compagnie Africaine Daviation Reimbursement
Gol Airlines Reimbursement
Evelop Airlines Reimbursement
Raf Avia Reimbursement
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2023 AirHelp