Refunds, Reimbursement, and Compensation: Lufthansa

Important information

A 48-hour pilots' strike organised by the Vereinigung Cockpit union will disrupt departures by Lufthansa Passenger Airlines, Lufthansa Cargo and Lufthansa CityLine from German airports between 00:01 on 12 March and 23:59 on 13 March 2026. This action follows the breakdown of wage negotiations at Lufthansa CityLine and a dispute over company pensions for Lufthansa and Lufthansa Cargo pilots. Flights from Germany to certain destinations in the Middle East are excluded, including Egypt, Azerbaijan, Bahrain, Iraq, Israel, Yemen, Jordan, Qatar, Kuwait, Lebanon, Oman, Saudi Arabia and the United Arab Emirates.

If you think you might be owed Lufthansa delay compensation or Lufthansa cancellation compensation, you've come to the right place. We can explain your rights as an airline passenger and have the resources to help you claim up to €600 compensation per person.

According to our data on recent Lufthansa flights, there were 9729 departures within 24 hours and 58.98% were on time.

How many Lufthansa flights were delayed today?

• Our data indicates that there were 7 Lufthansa flights delayed by more than 3 hours over a 24-hour period.

• 0.10% of domestic flights and 0.06% of international flights were delayed more than 3 hours.

• Passengers who arrive at their destination more than 3 hours late may be entitled to compensation. Check here.

• To find out more about Lufthansa punctuality

Compensation for delayed Lufthansa flight

Even though airlines like Lufthansa strive to keep to their scheduled times, flights can still arrive late. Fortunately, as a traveller, you are protected by airline passenger rights when Lufthansa flights are delayed.

Since Lufthansa is based in the EU, almost all of its flights are protected by EC 261, one of the most comprehensive laws protecting air passenger rights worldwide.

EC Regulation 261 grants passengers the right to seek compensation when they have experienced delayed, cancelled, or overbooked flights that are not their fault.

There are some exceptional circumstances that may exempt airlines from paying compensation, such as bad weather or problems at the airport. However, if the delay is caused by technical problems or a strike by airline staff, you are likely to be owed compensation under Regulation (EC) No. 261/2004.

In addition, you generally have up to 3 years to file a Lufthansa flight delay compensation claim. All you need to do is enter your flight details and our easy-to-use flight delay compensation calculator will tell you if you are entitled to monetary compensation and our team of experts will be on hand to help you get it.

How many Lufthansa flights were canceled today?

• Recent data show that Lufthansa has cleared 2442 within 24 hours.

• 31.22% of domestic flights and 23.52% of international flights have been canceled.

• Has your flight been canceled with less than 14 days notice from the scheduled departure date? You may be entitled to compensation up to €600. Check here. .* To learn more about the punctuality of Lufthansa

Flight Cancellation Compensation Lufthansa

In the event of a Lufthansa flight cancellation, European laws on air passenger rights are clear: Lufthansa must offer you alternative transportation to get to your destination or, if you prefer, a refund.

In addition, if you received a notice regarding cancellation less than 14 days before departure, you may also be able to claim compensation up to €600 per person.

In general, when Lufthansa cancels flights, it will attempt to rebook passengers directly onto another flight at no additional cost. You can request other changes if the alternative flight that is offered does not work for you or if you no longer want to take that trip.

If Lufthansa can book you a new flight that lands at a similar time to your original flight, it is not required to pay any compensation. This is correct, because you will arrive at your destination with minimal disruption to your plans. However, in many cases, passengers whose flights are canceled at the last minute have the right to file a claim against Lufthansa for compensation.

All this applies unless the flight cancellation was caused by an event beyond the control of Lufthansa, such as bad weather conditions or an accident at the airport. These events are referred to as exceptional circumstances.

Find out more about your right to compensation for a canceled flight here.

Because Lufthansa is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.

The EC 261 Regulation grants passengers the right to claim compensation when they have experienced delayed, cancelled or overbooked flights, through no fault of their own. Passengers can also claim previous flights. Often you can still claim flights from the past 3 years.

Which Lufthansa flights are covered by EC Regulation 261?

The table shows values in € as specified in EC Regulation 261

.

As with any law, there are exceptions and special circumstances that may affect any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.

Flight statistics: delays and cancellations of Lufthansa

Punctuality of Lufthansa (24 hours):

Total flights: 9729
On-time flights: 5738
Punctuality rate: about 58.98% of all flights were on time
Long delays (greater than 3 hours): 7
Flight cancellations: 2442

The number of flights shown is an estimate based on internal and third-party databases.

Deutsche Lufthansa AG, commonly known as Lufthansa, is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe both in terms of fleet size and passengers carried during 2017.