AirHelp Score.
We rank the world’s airlines and airports.
Compare airlines and airports around the world. Our score is updated every year with real flight data, passenger feedback, and claims expertise.
The world’s best airlines 2025
Qatar Airways
8.16 / 10
Etihad Airways
8.07 / 10
Virgin Atlantic
8.03 / 10Global airlines ranking
Rank | Airline | ||||
|---|---|---|---|---|---|
1 | Qatar Airways | 8.16 | 8.3 | 9.1 | 7.1 |
2 | Etihad Airways | 8.07 | 8.0 | 8.8 | 7.4 |
3 | Virgin Atlantic | 8.03 | 8.0 | 8.5 | 7.6 |
4 | Qantas | 7.99 | 7.9 | 8.1 | 7.9 |
5 | KM Malta Airlines | 7.85 | 8.7 | 7.6 | 7.3 |
6 | Aeromexico | 7.84 | 8.4 | 8.3 | 6.9 |
7 | Oman Air | 7.82 | 8.8 | 8.7 | 6.0 |
8 | Saudia | 7.69 | 8.6 | 8.9 | 5.5 |
9 | Brussels Airlines | 7.66 | 7.1 | 7.9 | 8.0 |
10 | LOT Polish Airlines | 7.65 | 8.3 | 7.6 | 7.0 |
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Best airlines by country
Out of the airlines that operate the most flights in that country.
Rank | Name | Score |
|---|---|---|
1. | American Airlines | 7.64 |
2. | United Airlines | 7.54 |
3. | Delta Air Lines | 7.46 |
Best airlines by region
Region | Name | Score |
|---|---|---|
Africa | Royal Air Maroc | 7.04 |
Asia | All Nippon Airways | 7.54 |
Europe | Virgin Atlantic | 8.03 |
Middle East | Qatar Airways | 8.16 |
North America | Aeromexico | 7.84 |
Oceania | Qantas | 7.99 |
South America | LATAM Airlines | 6.16 |
How is the AirHelp Score calculated?
On-time performance
We analyse arrival and departure times for every plane, and calculate how many of an airline’s flights are on schedule.
Customer service
We ask thousands of air passengers from around the world rate the food, comfort, and crew on the airlines they fly with.
Claim processing
Our data tells us how efficiently airlines handle claims, including how likely they are to pay out compensation.
Number 1 WORLDWIDE
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Press contact
If you’re a member of the media and would like to get in touch, please email us at: [email protected]
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