If you’ve experienced flight delays or cancellations with Air Canada, you may be entitled to receive up to €600 in compensation per person.
Air Canada’s latest on-time performance data reveals that out of 172 flight departures in the last 24 hours, 61.05% departed on time.
Regardless of whether you're at home or abroad when you find out about your Air Canada flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Air Canada should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Air Canada cancelled flight compensation to help make up for the disruption.
Under UK and EU regulations, Air Canada should pay passengers up to €600 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Air Canada will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Air Canada flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by Air Canada flight delays, it's worth checking whether you're entitled to compensation for your time. If Air Canada is responsible for the delay, both UK and EU regulations say that passengers are owed up to €600 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Air Canada will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Air Canada flight delay compensation claims with the exact delay time.
Airlines like Air Canada do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like Air Canada take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.
All passengers on a flight departing from a European airport are covered by EC 261. However, as Air Canada is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261. Distances and amounts are similar under UK law.
There are exceptions and special circumstances which may impact how much compensation
Punctuality of Air Canada (24 hours):
Total flights: 172
On-time flights: 105
Punctuality rate: about 61.05% of all flights were on time
Long delays (greater than 3 hours): 6
Flight cancellations: 0
The number of flights shown is an estimate based on internal and third-party databases.
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