Reimbursement and Compensation: Virgin Atlantic

AirHelpAirlines
VS

At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. If you were flying in or out of Europe you could be owed up to 600€ per person, thanks to EU air passenger rights laws. Click below to start checking how much you're entitled to in Virgin Atlantic delay compensation and Virgin Atlantic cancellation compensation. Our expert team is ready to help you claim it.

Departure airport

Final destination airport

Check Compensation

or

Scan your boarding pass barcodeUpload boarding pass

All airlines

All countries

No win, no fee


Virgin Atlantic Flight Cancellation Compensation

Regardless of whether you're at home or abroad when you find out about your Virgin Atlantic flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Virgin Atlantic should find you a new flight, or offer you a full refund.

But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Virgin Atlantic canceled flight compensation to help make up for the disruption.

Under EU regulations, Virgin Atlantic should pay passengers up to 600€ per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

Exceptions:
Virgin Atlantic will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Virgin Atlantic flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

Delayed or canceled flight with Virgin Atlantic? Find out if you're owed up to 600€ in compensation

All airlines

All countries

No win, no fee


Virgin Atlantic Flight Delay Compensation

Whenever you're kept waiting by Virgin Atlantic flight delays, it's worth checking whether you're entitled to compensation for your time. If Virgin Atlantic is responsible for the delay, EU regulations say that passengers are owed up to 600€ per person when they're delayed by 3 hours or more.

When you're claiming flight delay compensation, Virgin Atlantic will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Virgin Atlantic flight delay compensation claims with the exact delay time.

Exceptions:
Airlines like Virgin Atlantic do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

You can learn more about what is and isn't included on our flight delay compensation page.

Claim up to 600€ in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

All airlines

All countries

No win, no fee


What do EU Air Passenger Rights Say?

EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.

Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.

The regulation applies to all flights that depart from a European airport, but as Virgin Atlantic is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.

Which Virgin Atlantic Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ✔️ Yes

How Much Virgin Atlantic Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to €250 per person
Internal EU flights over 1,500 kmUp to €400 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.


About Virgin Atlantic

Use AirHelp to claim your compensation

All airlines

All countries

No win, no fee


AirHelp has been featured in:

USA Today LogoThe New York Times LogoWSJ LogoWashington Post

AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

Imprint

Copyright © 2024 AirHelp

Check Compensation

All airlines