Reimbursement and Compensation: SmartWings

Naturally, airlines make every effort to stick to their advertised schedules, but sometimes things don’t go according to plan. When air travel takes an unexpected turn, AirHelp can take all the administrative heavy lifting off your hands and pursue flight compensation for you.

There’s no need to fill out any complicated forms if your SmartWings flight has been delayed or canceled. All you have to do is type in your flight details and we’ll tell you if your flight qualifies. Our team of trusted industry experts know the law inside out, so you don’t have to waste time going back and forth with the airline. What’s more, there’s no need for you to worry about the paperwork or headache involved in going to court to make your case.

Your right to compensation for a delayed flight depends on a few different factors. Essentially, it boils down to whether or not it was SmartWings’ fault. SmartWings might offer you a voucher to smooth things over while you wait, but we’ve heard of instances when this form actually waives your right to receiving compensation. So, the best thing you can do right now is select the ‘Check Compensation’ button and let us check your eligibility.

As soon as you do that, we’ll be able to tell you if your disrupted SmartWings flight qualifies for compensation. We just need your flight number, email address, and a couple of other details to get you the money you’re owed.

Sometimes, SmartWings cancels flights. This happens to many airlines and for a variety of reasons. If they can, SmartWings generally attempts to rebook passengers onto another flight at no additional charge. In fact, in most cases of canceled flights, SmartWings will automatically try and rebook you onto another flight. You can request further changes if the alternative flight doesn’t work for you or if you no longer wish to travel that route.

If you need to cancel the flight entirely, tickets can be rebooked on the SmartWings website. You’ll be asked to pay a rebooking fee and a handling charge, depending on the type of ticket you purchased. If you rebook a ticket that turns out to be more expensive than your original flight, you’ll need to pay the difference. As a general rule, as long as there are still seats available, you can usually rebook your ticket in the same fare class or higher.

At AirHelp, we offer ‘Justice as a Service’ and we can help when SmartWings cancels a flight but doesn’t give you a 14-day notice or a re-routing option. We’re able to step in and provide you with a way forward because European legislation, namely EC261, entitles you to flight cancellation compensation as part of your rights as an air passenger.

We can help you understand your rights and file your claim.

With that in mind, the law is on your side unless the delay or cancellation is due to extraordinary circumstances, which is loosely defined as scenarios beyond an airline’s control. These situations include but are not limited to: lightning strikes; medical emergencies; and strikes by airport or air traffic control staff. However, if the airline staff members strike, then the affected flight qualifies for compensation because airline management is considered responsible for their employees’ behavior.
If an airline explains that a flight delay or cancellation occurs because of “technical difficulties” or “operational difficulties,” these circumstances do not count as “extraordinary circumstances.” That means you are still eligible for flight cancellation compensation. If you’re unsure if your flight qualifies, just click on the ‘Check Compensation’ button to determine your eligibility. Our legal experts will be able to tell you if your canceled SmartWings flight is eligible. We just need your flight number, email address, and a couple of other details. We’ll file your claim and handle the rest.

According to the EC261, air passenger rights in Europe entitle passengers to the following compensation:

If your flight is delayed five hours or more, by law, the airline has to give you:

SmartWings is the low-cost Brand of the Czech charter airline Travel Service. Travel Service operates scheduled flights to several European metropolitan and leisure destinations under the brand from its base at Václav Havel Airport Prague.

SmartWings Headquarters

Address: K Letisti 1068/30, 160 08 Praha 6, Czech Republic

Airline IATA Code: QS

Website: https://www.smartwings.com/