At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. If you were flying in or out of Europe you could be owed up to 600€ per person, thanks to EU air passenger rights laws. Click below to start checking how much you're entitled to in Smartwings delay compensation and Smartwings cancellation compensation. Our expert team is ready to help you claim it.
Regardless of whether you're at home or abroad when you find out about your Smartwings flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Smartwings should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Smartwings canceled flight compensation to help make up for the disruption.
Under EU regulations, Smartwings should pay passengers up to 600€ per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
Smartwings will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Smartwings flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by Smartwings flight delays, it's worth checking whether you're entitled to compensation for your time. If Smartwings is responsible for the delay, EU regulations say that passengers are owed up to 600€ per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Smartwings will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Smartwings flight delay compensation claims with the exact delay time.
Airlines like Smartwings do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.
Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.
The regulation applies to all flights that depart from a European airport, but as Smartwings is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||✔️ Yes|
Table shows values in € as specified in EC 261
As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.
Corendon Airlines Reimbursement
Spring Airlines Japan Reimbursement
Austrian Airlines Reimbursement
Great Dane Airlines Reimbursement
Bangkok Airways Reimbursement
Jet Airways Reimbursement
Wamos Air Reimbursement
Air Atlanta Icelandic Reimbursement
Unity Air Reimbursement
Okay Airways Reimbursement
Asl Airlines Reimbursement
Royal Flight Airlines Reimbursement
Beijing Capital Airlines Reimbursement
Uzbekistan Airways Reimbursement
Air Mauritius Reimbursement
Wind Rose Aviation Reimbursement
Air Tahiti Nui Reimbursement
Air Antwerp Reimbursement
Tassili Airlines Reimbursement
Ural Airlines Reimbursement
Mesa Airlines Reimbursement
Shoreline Aviation Reimbursement
Ana And Jp Reimbursement
Helvetic Airways Reimbursement
Alrosa Air Company Reimbursement
Turkmenistan Airlines Reimbursement
Czech Airlines Reimbursement
Binter Canarias Reimbursement
AirHelp has been featured in:
AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.
Copyright © 2023 AirHelp