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Reimbursement and Compensation: Smartwings

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At AirHelp, we think passengers deserve fair compensation when their travel plans are torn apart by flight delays or cancellations. If you were flying in or out of Europe you could be owed up to 600€ per person, thanks to EU air passenger rights laws. Click below to start checking how much you're entitled to in Smartwings delay compensation and Smartwings cancellation compensation. Our expert team is ready to help you claim it.

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Smartwings Flight Cancellation Compensation

Regardless of whether you're at home or abroad when you find out about your Smartwings flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that Smartwings should find you a new flight, or offer you a full refund.

But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim Smartwings canceled flight compensation to help make up for the disruption.

Under EU regulations, Smartwings should pay passengers up to 600€ per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.

Exceptions:
Smartwings will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.

Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no Smartwings flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.

Delayed or canceled flight with Smartwings? Find out if you're owed up to 600€ in compensation

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Smartwings Flight Delay Compensation

Whenever you're kept waiting by Smartwings flight delays, it's worth checking whether you're entitled to compensation for your time. If Smartwings is responsible for the delay, EU regulations say that passengers are owed up to 600€ per person when they're delayed by 3 hours or more.

When you're claiming flight delay compensation, Smartwings will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Smartwings flight delay compensation claims with the exact delay time.

Exceptions:
Airlines like Smartwings do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.

You can learn more about what is and isn't included on our flight delay compensation page.

Claim up to 600€ in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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What do EU Air Passenger Rights Say?

EC 261 is the EU regulation that covers situations like flight delays, cancellations, and overbookings. It lays out the care passengers can expect from airlines in the event of any of these disruptions, and it clearly states in what situations passengers are owed compensation.

Travelers are allowed to claim for past flights under EC 261 — often you can still claim for flights in the past 3 years.

The regulation applies to all flights that depart from a European airport, but as Smartwings is a European airline, passengers are given extra protection by EC 261, and flights into Europe are covered too, even when they depart from outside the EU.

Which Smartwings Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ✔️ Yes

How Much Smartwings Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to €250 per person
Internal EU flights over 1,500 kmUp to €400 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

As with any law, there are exceptions and special circumstances that can affect each specific claim, including how much compensation is owed. AirHelp makes it simple to check compensation here.


About Smartwings

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

07/03/2025

8:05 PM

QS1055

SmartWings

Valencia (VLC)

Prague (PRG)

DelayedCheck Compensation

07/03/2025

6:15 PM

QS1037

SmartWings

Paris (CDG)

Prague (PRG)

CanceledCheck Compensation

07/03/2025

4:35 PM

QS1054

SmartWings

Prague (PRG)

Valencia (VLC)

DelayedCheck Compensation

07/03/2025

3:35 PM

QS1036

SmartWings

Prague (PRG)

Paris (CDG)

CanceledCheck Compensation

07/03/2025

3:20 PM

QS1152

SmartWings

Prague (PRG)

Malaga (AGP)

CanceledCheck Compensation

07/02/2025

5:05 PM

QS2270

SmartWings

Ostrava (OSR)

Chania (CHQ)

CanceledCheck Compensation

07/02/2025

1:35 PM

QS2271

SmartWings

Chania (CHQ)

Ostrava (OSR)

CanceledCheck Compensation

07/02/2025

4:25 AM

QS2559

SmartWings

Hurghada (HRG)

Prague (PRG)

CanceledCheck Compensation

07/02/2025

11:20 PM

QS2558

SmartWings

Prague (PRG)

Hurghada (HRG)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • QS1055

    SmartWings

    Delayed

    Valencia

    Prague

    VLC

    PRG

    07/03/2025

    8:05 PM

    Check Compensation
  • QS1037

    SmartWings

    Canceled

    Paris

    Prague

    CDG

    PRG

    07/03/2025

    6:15 PM

    Check Compensation
  • QS1054

    SmartWings

    Delayed

    Prague

    Valencia

    PRG

    VLC

    07/03/2025

    4:35 PM

    Check Compensation
  • QS1036

    SmartWings

    Canceled

    Prague

    Paris

    PRG

    CDG

    07/03/2025

    3:35 PM

    Check Compensation
  • QS1152

    SmartWings

    Canceled

    Prague

    Malaga

    PRG

    AGP

    07/03/2025

    3:20 PM

    Check Compensation
  • QS2270

    SmartWings

    Canceled

    Ostrava

    Chania

    OSR

    CHQ

    07/02/2025

    5:05 PM

    Check Compensation
  • QS2271

    SmartWings

    Canceled

    Chania

    Ostrava

    CHQ

    OSR

    07/02/2025

    1:35 PM

    Check Compensation
  • QS2559

    SmartWings

    Canceled

    Hurghada

    Prague

    HRG

    PRG

    07/02/2025

    4:25 AM

    Check Compensation
  • QS2558

    SmartWings

    Canceled

    Prague

    Hurghada

    PRG

    HRG

    07/02/2025

    11:20 PM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

More airlines we can help you get compensation:

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AirHelp is a part of the Association of Passenger Rights Advocates (APRA) whose mission is to promote and protect passengers’ rights.

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