If you think you might be owed Croatia Airlines delay compensation or Croatia Airlines cancellation compensation, you've come to the right place. We can explain your rights as an airline passenger and have the resources to help you claim up to €600 compensation per person.
According to our data on recent Croatia Airlines flights, there were 252 departures within 24 hours and 78.97% were on time.
Even though airlines like Croatia Airlines strive to keep to their scheduled times, flights can still arrive late. Fortunately, as a traveller, you are protected by airline passenger rights when Croatia Airlines flights are delayed.
Since Croatia Airlines is based in the EU, almost all of its flights are protected by EC 261, one of the most comprehensive laws protecting air passenger rights worldwide.
EC Regulation 261 grants passengers the right to seek compensation when they have experienced delayed, cancelled, or overbooked flights that are not their fault.
There are some exceptional circumstances that may exempt airlines from paying compensation, such as bad weather or problems at the airport. However, if the delay is caused by technical problems or a strike by airline staff, you are likely to be owed compensation under Regulation (EC) No. 261/2004.
In addition, you generally have up to 3 years to file a Croatia Airlines flight delay compensation claim. All you need to do is enter your flight details and our easy-to-use flight delay compensation calculator will tell you if you are entitled to monetary compensation and our team of experts will be on hand to help you get it.
In the event of a Croatia Airlines flight cancellation, European laws on air passenger rights are clear: Croatia Airlines must offer you alternative transportation to get to your destination or, if you prefer, a refund.
In addition, if you received a notice regarding cancellation less than 14 days before departure, you may also be able to claim compensation up to €600 per person.
In general, when Croatia Airlines cancels flights, it will attempt to rebook passengers directly onto another flight at no additional cost. You can request other changes if the alternative flight that is offered does not work for you or if you no longer want to take that trip.
If Croatia Airlines can book you a new flight that lands at a similar time to your original flight, it is not required to pay any compensation. This is correct, because you will arrive at your destination with minimal disruption to your plans. However, in many cases, passengers whose flights are canceled at the last minute have the right to file a claim against Croatia Airlines for compensation.
All this applies unless the flight cancellation was caused by an event beyond the control of Croatia Airlines, such as bad weather conditions or an accident at the airport. These events are referred to as exceptional circumstances.
Find out more about your right to compensation for a canceled flight here.
Because Croatia Airlines is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.
The EC 261 Regulation grants passengers the right to claim compensation when they have experienced delayed, cancelled or overbooked flights, through no fault of their own. Passengers can also claim previous flights. Often you can still claim flights from the past 3 years.
|All flights under 1,500 km||Up to €250 per person|
|Internal EU flights over 1,500 km||Up to €400 per person|
|Non-internal EU flights between 1,500 - 3,500 km||Up to €400 per person|
|Non-internal EU flights over 3,500 km||Up to €600 per person|
The table shows values in € as specified in EC Regulation 261.
As with any law, there are exceptions and special circumstances that may affect any specific claim, including the amount due for compensation. AirHelp makes it easy to check compensation here.
Punctuality of Croatia Airlines (24 hours):
Total flights: 252
On-time flights: 199
Punctuality rate: about 78.97% of all flights were on time
Long delays (greater than 3 hours): 0
Flight cancellations: 5
The number of flights shown is an estimate based on internal and third-party databases.
Croatia Airlines is the national airline of the Republic of Croatia, and is wholly owned by the Croatian government. It is headquartered in Buzin, near Zagreb, and serves mainly European destinations on domestic and international flights. Zagreb International Airport serves as the main hub, with accent cities including Dubrovnik, Split and Zadar.
Croatia Airlines joined Star Alliance in 2004.
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