If you’ve experienced flight delays or cancellations with SunExpress, you may be entitled to receive up to €600 in compensation per person.
SunExpress’s latest on-time performance data reveals that out of 133 flight departures in the last 24 hours, 64.66% departed on time.
Regardless of whether you're at home or abroad when you find out about your SunExpress flight cancellation, you're going to have a lot of questions and concerns. The first thing to know is that SunExpress should find you a new flight, or offer you a full refund.
But because flight cancellations almost always play havoc with your travel plans, you should check whether you're also entitled to claim SunExpress cancelled flight compensation to help make up for the disruption.
Under UK and EU regulations, SunExpress should pay passengers up to €600 per person when they cancel flights at late notice — that is, any flight cancellation less than 14 days before it was due to depart.
SunExpress will not have to pay compensation if they were able to offer a replacement flight with similar departure and arrival times to the original. You can check the exact requirements on our flight cancellation compensation page.
Airlines also don't have to pay compensation if extraordinary circumstances were at play. That means that if an unusual situation occurred that was outside of the airline's control but forced a cancellation, there's no SunExpress flight cancellation compensation owed. Typical examples include bad weather or a strike by air traffic control.
Whenever you're kept waiting by SunExpress flight delays, it's worth checking whether you're entitled to compensation for your time. If SunExpress is responsible for the delay, both UK and EU regulations say that passengers are owed up to €600 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, SunExpress will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up SunExpress flight delay compensation claims with the exact delay time.
Airlines like SunExpress do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
You can learn more about what is and isn't included on our flight delay compensation page.
Europe's air passenger rights, EC 261, are among the most comprehensive in the world. They are designed to ensure airlines like Sunexpress take appropriate care of their passengers and compensate passengers fairly when their journeys are disrupted by flight delays, cancellations, or overbookings.
All passengers on a flight departing from a European airport are covered by EC 261. However, as Sunexpress is not a European airline, they do not need to pay EC 261 compensation when they are flying outside of Europe, or even on flights to Europe if the departure airport is outside the EU.
|Covered by EC 261|
|Flights departing EU airports||✔️ Yes|
|Flights arriving at EU airports||❌ No|
Table shows values in € as specified in EC 261. Distances and amounts are similar under UK law.
There are exceptions and special circumstances which may impact how much compensation
Punctuality of SunExpress (24 hours):
Total flights: 133
On-time flights: 86
Punctuality rate: about 64.66% of all flights were on time
Long delays (greater than 3 hours): 0
Flight cancellations: 0
The number of flights shown is an estimate based on internal and third-party databases.
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