Refunds, Reimbursement, and Compensation: Singapore Airlines

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It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to €600 per person in Singapore Airlines compensation, in addition to your right to a refund or reimbursement. That's because of an EU law which allows passengers to claim flight cancellation or Singapore Airlines delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Singapore Airlines simple!

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Singapore Airlines Flight Delay Compensation

Any Singapore Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary. In some cases, such as when your delay turns into a cancellation, you may also request a refund of your ticket — especially if the replacement flight no longer suits your travel goals.

But more than that, if Singapore Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Singapore Airlines flight delay compensation. Don’t miss out on up to €600 per person.

We make claiming compensation for Singapore Airlines flight delays as easy as possible. Our free Compensation Calculator, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

Delayed or canceled flight with Singapore Airlines? Find out if you're owed up to €600 in compensation

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Singapore Airlines Canceled Flight Compensation

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

Passengers due to depart from a European airport are always entitled to a full refund if their flight is canceled and Singapore Airlines can't offer an acceptable replacement. Additionally, for any Singapore Airlines flight cancellation less than 14 days before the flight, passengers may also be eligible for Singapore Airlines flight cancellation compensation, up to €600 per person.

That's unless there were some kind of extraordinary circumstances which gave Singapore Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Singapore Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Claim up to €600 in compensation if your flight has been delayed, canceled, or overbooked within the last 3 years.

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Flight Compensation and Air Passenger Rights

Even though Singapore Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Singapore Airlines are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Singapore Airlines cancellation compensation, or overbooking compensation if Singapore Airlines is responsible for the issue. That's in addition to their rights to a flight refund.

Unfortunately, the same protections don't apply for flights going the other way. Singapore Airlines passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Singapore Airlines Flights are Covered by EC 261?

Covered by EC 261
Flights departing EU airports ✔️ Yes
Flights arriving at EU airports ❌ No

How Much Singapore Airlines Flight Compensation?

DistanceCompensation
All flights under 1,500 kmUp to €250 per person
Internal EU flights over 1,500 kmUp to €400 per person
Non-internal EU flights between 1,500 - 3,500 kmUp to €400 per person
Non-internal EU flights over 3,500 kmUp to €600 per person

Table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.


About Singapore Airlines

For people in Singapore, traveling far means traveling by air, and that means Singapore Airlines (SIA). The carrier flies to about 100 cities in over 130 destinations around the globe, primarily in the Asia/Pacific region but also in Europe and North America. It boasts a fleet of more than 120 aircraft. SIA extends its network via code-sharing with fellow members of the Star Alliance marketing partnership, including Lufthansa and Air China. It expanded the code-sharing agreement with Garuda Indonesia in April 2019. The company was founded in 1972.

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Recent delays and cancellations

Airline (e.g. Lufthansa)

Departure airport (e.g. Frankfurt or FRA)

Date

Flight number

Airline

Route

Status

10/07/2024

9:45 AM

NZ5204

Air New Zealand

BHE (BHE)

Auckland (AKL)

CanceledCheck Compensation

10/07/2024

9:45 AM

NZ5831

Air New Zealand

HKK (HKK)

Christchurch (CHC)

CanceledCheck Compensation

10/07/2024

9:45 AM

VA1213

Vaustralia

CBR (CBR)

Brisbane (BNE)

CanceledCheck Compensation

10/07/2024

9:35 AM

NZ5150

Air New Zealand

ROT (ROT)

Auckland (AKL)

CanceledCheck Compensation

10/07/2024

9:10 AM

NZ5092

Air New Zealand

TUO (TUO)

Auckland (AKL)

CanceledCheck Compensation

10/07/2024

9:00 AM

VA824

Vaustralia

SYD (SYD)

Melbourne (MEL)

CanceledCheck Compensation

10/07/2024

8:45 AM

NZ142

Air New Zealand

BNE (BNE)

Auckland (AKL)

CanceledCheck Compensation

10/07/2024

8:20 AM

NZ5151

Air New Zealand

AKL (AKL)

Rotorua (ROT)

CanceledCheck Compensation

10/07/2024

8:20 AM

LO463

LOT - Polish Airlines

WAW (WAW)

Copenhagen (CPH)

CanceledCheck Compensation

10/07/2024

7:50 AM

NZ5091

Air New Zealand

AKL (AKL)

Taupo (TUO)

CanceledCheck Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight
  • NZ5204

    Air New Zealand

    Canceled

    Blenheim

    Auckland

    BHE

    AKL

    10/07/2024

    9:45 AM

    Check Compensation
  • NZ5831

    Air New Zealand

    Canceled

    Hokitika

    Christchurch

    HKK

    CHC

    10/07/2024

    9:45 AM

    Check Compensation
  • VA1213

    Vaustralia

    Canceled

    Canberra

    Brisbane

    CBR

    BNE

    10/07/2024

    9:45 AM

    Check Compensation
  • NZ5150

    Air New Zealand

    Canceled

    Rotorua

    Auckland

    ROT

    AKL

    10/07/2024

    9:35 AM

    Check Compensation
  • NZ5092

    Air New Zealand

    Canceled

    Taupo

    Auckland

    TUO

    AKL

    10/07/2024

    9:10 AM

    Check Compensation
  • VA824

    Vaustralia

    Canceled

    Sydney

    Melbourne

    SYD

    MEL

    10/07/2024

    9:00 AM

    Check Compensation
  • NZ142

    Air New Zealand

    Canceled

    Brisbane

    Auckland

    BNE

    AKL

    10/07/2024

    8:45 AM

    Check Compensation
  • NZ5151

    Air New Zealand

    Canceled

    Auckland

    Rotorua

    AKL

    ROT

    10/07/2024

    8:20 AM

    Check Compensation
  • LO463

    LOT - Polish Airlines

    Canceled

    Warsaw

    Copenhagen

    WAW

    CPH

    10/07/2024

    8:20 AM

    Check Compensation
  • NZ5091

    Air New Zealand

    Canceled

    Auckland

    Taupo

    AKL

    TUO

    10/07/2024

    7:50 AM

    Check Compensation
Your flight isn't here? Use our full compensation check and we'll look into it. Check your flight

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